Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Piped By Martina 4.9 out of 5 based on 142 reviews, with the owner responding to 20 percent of them. Clients frequently praise the salon’s punctuality, communication, and comfortable atmosphere, noting that staff members effectively accommodate specific style requests for lash extensions and brow services. However, several low-star reviews criticize retention issues where lashes fall out prematurely, along with complaints regarding inadequate customer service and difficulty obtaining refunds for unsatisfactory results.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
142 Google reviews we collected
Phrases our text analysis found in 136 written reviews
How often each topic comes up in the written reviews
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was my first time and the staff were really friendly and attentive to my needs.”
“My girlfriend was hoping to have found her newest favorite beauty place but unfortunately they were not professional.”
“I would recommend getting your brows done here and will be returning!”
“This has sadly completely discouraged me of getting lashes again and I would not recommend this place!”
“I didn't know how to explain what style I wanted my lashes to be done as I don't get them done often, but she understood perfectly and did a fantastic job.”
“This set really compliments my eyes and she really made time go by fast!”
“…as on the appointment, she took the time to ask what I was going for, explained her vision, and recommended a different curl than I normally get.…”
“Even though I live in NY and she’s in NJ, Martina is worth it every single time.”
“I was hesitant because I usually stick to what I know, but I trusted her—and I’m so glad I did.”
praise complaint · found by our text analysis, Google review wording unchanged.
Martina and her ladies are the best. Guaranteed a great set, superb atmosphere and vibes. Highly recommend!!! 100/10
Linda was amazing! She was so fast and so gentle during service. I didn't know how to explain what style I wanted my lashes to be done as I don't get them done often, but she understood perfectly and did a fantastic job. I can't recommend her enough!
I went to Piped by Martina, and Alexia did my lash set! I always get a little nervous trying someone new because I know exactly what I like. From the moment I sat down~ Alexia made the entire experience feel effortless. I accidentally booked the wrong fill and style, but instead of just doing what was on the…
Alexia was BOMB and saved the day from an almost disaster with getting my lashes done! Definitely will return!
I’ve been going here since 2023. Hoor is the best for brows and I always go to Linda for my lashes! I definitely recommend if you’re in the area
I got my eyebrows done by Hoor. She did an amazing job, educated me and was very gentle. I would recommend getting your brows done here and will be returning!
4.9 ★★★★★ 142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Martina and her ladies are the best. Guaranteed a great set, superb atmosphere and vibes. Highly recommend!!! 100/10
perfect lashes, always great when i come!
Linda was amazing! She was so fast and so gentle during service. I didn't know how to explain what style I wanted my lashes to be done as I don't get them done often, but she understood perfectly and did a fantastic job. I can't recommend her enough!
Really sucks to do this review but I had been looking forward to go to piped by Martina for a VERY long time. I knew this would be the place I wanted to do my lashes for the first time, and I paid the up charge of $185 compared to $165 just so I could specifically be serviced by Martina, but sadly at exactly the two week mark this is the condition my lashes are in and to be fair my right lashes do look better than my left but the amount of fallout in such a short amount of time, especially for the price point is so disappointing! I made sure to stay out of the water on my vacation as much as possible to keep my lashes intact and used light makeup for max 3 days of the two weeks. This has sadly completely discouraged me of getting lashes again and I would not recommend this place! I was told to come in for a fill in but that would be an additional $90 for lashes that don’t last! Very disappointed in the service overall.
It’s a very good place im very grateful im here !
I love my lashes
I went to Piped by Martina, and Alexia did my lash set! I always get a little nervous trying someone new because I know exactly what I like. From the moment I sat down~ Alexia made the entire experience feel effortless. I accidentally booked the wrong fill and style, but instead of just doing what was on the appointment, she took the time to ask what I was going for, explained her vision, and recommended a different curl than I normally get. I was hesitant because I usually stick to what I know, but I trusted her—and I’m so glad I did. See you in 3 weeks :P
Alexia was BOMB and saved the day from an almost disaster with getting my lashes done! Definitely will return!
10/10!!!!!
Hoor is the best with the brows! Thank you!!
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
