AIRPORT SHUTTLE SERVICES · TURTLE CREEK, PA
Pittsburgh International Airport logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%20+10Reliability 21%52+11.1Momentum 11%52+5.9Track record 10%66+6.6Accountability 7%5+0.4Experts Score= 34Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.34SCORE

Pittsburgh International Airport

Better than 21% of airport shuttle services · #22 of 28

4.7★251 Google reviewsGoogle star rating as shown on Google Maps.
4.70★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 2.9%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Recent reviews

KellyLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★

Was so glad to see all the changes!!! Security was so fast and efficient!!! Miss the tram, but was happy anyway. Thank you!

BettyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Love the new airport. Clean and modern and easy to get around. I do not miss that train ride.

KennyLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

The new terminal is really nice. They are still working on making the gateways nicer.

TomLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

I really like the updates to the airport. It's quicker and easier than it used to be. Modern convenient design. Great job engineers and architects! The little robot was friendly too!

Customer photo from Tom's review
WBforlifeLocal Guide · 1,163 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The new updated airport is a work of art and the poster child for efficiency! Congratulations PGH International job well done🎉

MoLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

The new expansion and renovation are stunning and it has vast areas of parking as well. The design and decoration are wonderful.

vs category

Blue = Pittsburgh, grey = airport shuttle services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02019-Q2: 5.00★ (1 reviews)2020-Q2: 5.00★ (1 reviews)2021-Q4: 5.00★ (1 reviews)2022-Q2: 5.00★ (2 reviews)2022-Q4: 4.50★ (2 reviews)2023-Q2: 5.00★ (1 reviews)2023-Q4: 4.50★ (2 reviews)2024-Q4: 3.50★ (2 reviews)2026-Q1: 5.00★ (1 reviews)2026-Q2: 4.58★ (24 reviews)2026-Q3: 4.68★ (161 reviews)2026-Q4: 4.78★ (51 reviews)2019-Q22021-Q22023-Q22025-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%20+10Reliability 21%52+11.1Momentum 11%52+5.9Track record 10%66+6.6Accountability 7%5+0.4Experts Score= 34Not enough data for craft & service, value; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
20
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
52
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
—
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
52
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
66
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
5

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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