Physical therapy clinic · Rehoboth Beach, DE · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%99+30.5Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 83%
5.0★★★★★191 Google reviews · 6 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Pivot PT - Lewes, an Athletico company at a glance
Google reviewers rate Pivot PT in Lewes five stars based on 191 reviews, with the owner responding to forty-five percent of comments. Patients frequently praise the staff's friendly demeanor, punctuality, and clear communication regarding treatment plans. Recurring themes include personalized care, knowledgeable therapists who explain procedures, and effective results for conditions like vertigo and joint issues. The clinic is noted for its welcoming atmosphere and helpful front desk support, with no significant criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 191 reviews (99% five-star).
Reviews on this page: 191 Google reviews (136 with written comments, 4 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 27, 2026.
Service: Physical Therapist serving Rehoboth Beach, Delaware.
Data from Google, last updated October 28, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pivot PT - Lewes, an Athletico company: 99/100 on this factor. Category median: 96.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pivot PT - Lewes, an Athletico company: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pivot PT - Lewes, an Athletico company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 74.–
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Bar = this company · dark tick = category median.
Star ratings
191 Google reviews we collected
5.0of 5
5 stars18999%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 136 written reviews
99%praise
Praise15999%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude9157%
Would recommend2817%
Quality & results1610%
Speed & response149%
Communication74%
Honesty & trust42%
Price & value11%
What customers talk about
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“You won't find a more friendly and attentive team than the Pivot crew.”
“Excellent care given here highly recommend to anyone suffering from vertigo or any physical therapy needs!”
“She has helped me through the knee replacement therapy to fantastic results.”
“The therapists are very attentive and responsive - special shout out to Lisa Gepfer!”
“Ellie was very professional, engaging, and explained the what and why of my therapy.”
“In all honesty, I look at both of these women as family members.”
“The support staff is excellent and very helpful with appointments and billing.”
People customers mention
Ryan10 reviews
Therapy9 reviews
Gepfer7 reviews
Danielle6 reviews
Lisa5 reviews
Ermol4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SStephanie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team at pivot are very friendly and help you navigate what is needed to get therapy here. The process was very simple Ryan, our physical therapist was amazing! He not only helped my mom with her vertigo in two short sessions, he also taught us what we need to know about it and how to manage it in the future.…
JjoeLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Everyone is friendly and experienced. Going for neck and shoulder issues. David and Danielle are the GOAT!
Ccayuga2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I get physical therapy at Pivot in Lewes and love it there. The therapists are very attentive and responsive - special shout out to Lisa Gepfer! She is constantly listening to me and adjusting my program to meet my needs. Thank you, Lisa!
SSara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Pivot has helped me on more than one occasion. The front desk with Jill and her side kick are always helpful, patient and kind. ALL of the therapists exude professionalism, caring and are affective in getting the job of helping people heal. I have worked with David, Lisa, Ermil and Ryan and observed the rest of…
MMichael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very knowledgeable staff. The program laid out for me helped me heal at the right pace Shout out to Lisa Gepfer for managing my progress.
CCarolynn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Pivot in Lewes is an excellent therapy group with excellent reasons. My two therapists, Lisa Gepfer and Ellie Wolfenden. Lisa is warm, friendly, and has an excellent sense of humor. She puts me through my workout with encouragement and empathy. Ellie is warm and professional, and pushes me to higher achievement.…
It is rare today to find a medical practice that truly cares about you as a person. Pivot Physical Therapy is one of the remaining lights. Every part of the experience works. No AI answers the phone—Jill and Sharon do. They know your name and greet you when you walk in the front door.
The staff director, Ryan, performs your assessment. He is warm and engaging, listens well to your symptoms, and shapes a plan. If your plan needs tweaking, they make the changes. The goal is getting you well and meeting you where you are.
I watched them tend to a woman in her nineties who appeared to be mostly blind; two staff members focused on her well-being and safety while gently working her aching body.
This is my second time here, and Ermol has been using his magic hands to undo six months of gardening strain on my neck and back. My pain is half what it was, and he is aiming to build my upper back so I am completely pain-free. You won't find a more friendly and attentive team than the Pivot crew.
Response from the owner · a day ago
Sher Maryn, thank you for sharing such a heartfelt review of your experience at Pivot PT - Lewes, an Athletico company. We are truly happy to hear that our team, from Jill and Sharon at the front desk to Ryan and Ermol, have made a positive impact on your journey to wellness. It's wonderful to know that our personalized approach and dedication to patient care have resonated with you. Your kind words about our team's attentiveness and commitment to each individual's well-being mean a lot to us. We are pleased to have been able to assist you and contribute to your recovery.
S
Stephanie Fletcher (Squared Away Today)2 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
The team at pivot are very friendly and help you navigate what is needed to get therapy here. The process was very simple Ryan, our physical therapist was amazing! He not only helped my mom with her vertigo in two short sessions, he also taught us what we need to know about it and how to manage it in the future. Excellent care given here highly recommend to anyone suffering from vertigo or any physical therapy needs!
Response from the owner · a month ago
Stephanie, thank you for sharing your wonderful experience with Pivot PT - Lewes, an Athletico company. We're happy to hear that our team made the process simple and that Ryan provided excellent care for your mom's vertigo. It's great to know he equipped you with the knowledge to manage it moving forward. Your recommendation means a lot to us, and we're pleased to have been able to assist with your physical therapy needs.
J
joe alLocal Guide · 19 reviewsiTotal number of Google reviews joe has written across all businesses on Google Maps, not just this one.
Everyone is friendly and experienced. Going for neck and shoulder issues. David and Danielle are the GOAT!
Response from the owner · 4 months ago
Joe, we're happy to hear about your positive experience at Pivot PT - Lewes, an Athletico company. It's great to know that our friendly and experienced team, especially David and Danielle, have made a significant impact on your neck and shoulder therapy. Thank you for your kind words and the perfect rating!
C
cayuga street2 reviewsiTotal number of Google reviews cayuga has written across all businesses on Google Maps, not just this one.
I get physical therapy at Pivot in Lewes and love it there. The therapists are very attentive and responsive - special shout out to Lisa Gepfer! She is constantly listening to me and adjusting my program to meet my needs. Thank you, Lisa!
Response from the owner · 6 months ago
Cayuga Street, we're happy to hear about your positive experience at Pivot PT - Lewes, an Athletico company. It's wonderful to know that our therapists, especially Lisa Gepfer, have been attentive and responsive to your needs. Your kind words about Lisa's dedication to listening and adjusting your program are greatly appreciated. Thank you for sharing your experience with us!
S
Sara Rosen5 reviewsiTotal number of Google reviews Sara has written across all businesses on Google Maps, not just this one.
Pivot has helped me on more than one occasion. The front desk with Jill and her side kick are always helpful, patient and kind. ALL of the therapists exude professionalism, caring and are affective in getting the job of helping people heal. I have worked with David, Lisa, Ermil and Ryan and observed the rest of the team and they are amazing in their work. I could not have asked for a better team to help me heal and function at my best!
Response from the owner · 7 months ago
Sara, we're so happy to hear about your positive experiences with Pivot PT - Lewes, an Athletico company. It's wonderful to know that Jill and the rest of our front desk team have been helpful and kind. We're also pleased that our therapists, including David, Lisa, Ermil, and Ryan, have made a significant impact on your healing journey. Your kind words about their professionalism and care mean a lot to us. Thank you for sharing your experience and for your trust in our team.
M
Michael Messitt7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Very knowledgeable staff. The program laid out for me helped me heal at the right pace Shout out to Lisa Gepfer for managing my progress.
Response from the owner · 7 months ago
Michael, thank you for your wonderful review! We're happy to hear that our knowledgeable staff and the program tailored for you contributed to your healing process. Lisa Gepfer will be delighted to know her efforts in managing your progress made a positive impact. Your feedback is greatly appreciated by everyone at Pivot PT - Lewes, an Athletico company.
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Carolynn Sonsteby5 reviewsiTotal number of Google reviews Carolynn has written across all businesses on Google Maps, not just this one.
Pivot in Lewes is an excellent therapy group with excellent reasons. My two therapists, Lisa Gepfer and Ellie Wolfenden. Lisa is warm, friendly, and has an excellent sense of humor. She puts me through my workout with encouragement and empathy. Ellie is warm and professional, and pushes me to higher achievement.
I have had marked improvement controlling pain, and strengthen my muscles.
They are the best!
The staff works in concert to make the therapy efficient and effective! Pivot in Lewes is wonderful!
Response from the owner · 7 months ago
Carolynn, we're so happy to hear about your positive experience at Pivot PT - Lewes, an Athletico company. It's wonderful to know that Lisa and Ellie have made such a significant impact on your therapy journey with their warmth, professionalism, and encouragement. We're pleased that you've seen marked improvement in controlling pain and strengthening your muscles. Our team is dedicated to providing efficient and effective therapy, and your kind words affirm our efforts. Thank you for sharing your experience with us!
J
Julie Tigue1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Pivot in Lewes is the best…I give them a gold medal. Very knowledgeable and professional, just the best. Not only are the therapists wonderful, so are the girls in the front office. A big shout out to Lisa and Danielle , and to Ryan and Ellie…thanks so very much❤️
Response from the owner · 7 months ago
Julie, thank you for your wonderful feedback! We're happy to hear that you had such a positive experience at Pivot Lewes, an Athletico company. It's great to know that our knowledgeable and professional team, including Lisa, Danielle, Ryan, and Ellie, made such a positive impact on your visit. Your kind words and recognition mean a lot to us. Thank you for awarding us a gold medal!
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Cengiz Tanverdi3 reviewsiTotal number of Google reviews Cengiz has written across all businesses on Google Maps, not just this one.
Excellent Physical Therapy team. Good environment, positive vibes.
Response from the owner · 8 months ago
Cengiz, we're delighted to hear that you had such a positive experience with our team at Pivot Lewes. Thank you for your kind words and for recognizing our efforts to create a welcoming environment.
T
Theresa Caudill9 reviewsiTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Pivot at Lewes is the best! This location is professional, lively, and FUN. Pivot at Lewes has created an atmosphere that helps you feel relaxed and at the same time encouraged to work hard. Scheduling all of your appointments ahead of time is the best way to get the days and times you need for your calendar. Sharon and Jill will greet you when you first call or walk in the door. They are great and keep track of copays and appointments well. Ryan, Ermol, Sam, Lisa and Danielle are the therapists who worked with me. They each gave clear instructions and were always willing to answer my questions that came up as I was working. It’s not always an easy session but you are always working towards the goal of being the best you can be. Today, I took my first walk through the sand to the water’s edge pain free after my total knee replacement. Completing my final evaluation today was bittersweet…I will miss all of my new PT friends but I’m strong and know how to continue the lessons I have learned. I also know they are there to support me if I have any needs in the future.
Response from the owner · 8 months ago
Theresa, we're delighted to hear about your positive experience at Pivot Lewes! It's wonderful to know that our team, including Sharon, Jill, Ryan, Ermol, Sam, Lisa, and Danielle, contributed to your successful recovery journey. Congratulations on your pain-free walk, and remember, we're always here to support you in the future!
