Wes “Hey you” HoercherLocal Guide · 6 reviewsTotal number of Google reviews Wes has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat staff great atmosphere
Planet Fitness
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%71+20Replies to reviews 8%56+4.6Craft & service penalty94−0.6Momentum penalty71−2.9Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 12 sauna installersPosition by Experts Score among all companies we track in this category. · better than 9%
4.8 ★★★★★ 352 Google reviews · 24 photos
89%five-star reviews
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
46%reviews answered by the owner
Oct 2026latest review
Planet Fitness at a glance
Reviewers frequently praise the facility for its cleanliness, friendly staff, and affordable membership plans, noting that the equipment is generally well-maintained. Common criticisms include inaccurate advertising regarding operating hours, with several users reporting that the gym is not open twenty-four hours as promoted. Additionally, low-rated reviews highlight issues with malfunctioning showers, limited free weight options, and difficulties with membership cancellation procedures.
- Google rating: 4.8 out of 5 from 352 reviews (89% five-star).
- Reviews on this page: 352 Google reviews (144 with written comments, 10 with photos).
- Owner responses: the business replied to 46% of reviews.
- Most recent review: October 9, 2026.
- Service: Sauna Installer serving Dublin, Georgia.
Data from Google, last updated October 26, 2026.
Score profile vs other sauna installers
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Planet Fitness: 77/100 on this factor. Category median: 84.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Planet Fitness: 71/100 on this factor. Category median: 77.B
71
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Planet Fitness: 94/100 on this factor. Category median: 94.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Planet Fitness: 71/100 on this factor. Category median: 90.B
71
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Planet Fitness: 56/100 on this factor. Category median: 41.C
56
Bar = this company · dark tick = category median.
Star ratings
352 Google reviews we collected
- 5 stars31289%
- 4 stars288%
- 3 stars31%
- 2 stars00%
- 1 star93%
Praise vs complaints
Phrases our text analysis found in 144 written reviews
- Praise7794%
- Complaints56%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6174%
- Price & value79%
- Would recommend67%
- Quality & results45%
- Speed & response34%
- Communication11%
What customers talk about
We read 144 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly staff clean facilitie, plenty of equipment.”
“The place looked nice but the staff was not friendly or helpful.”
“Black card benefits are really worth it at this PF!”
“…certified letter which is ridiculous and designed to keep collecting fees.…”
“Overall, it's been a great place to work out, and I highly recommend it!”
“I've had a fantastic experience at Planet Fitness in Dublin, GA.”
“Well maintained equipment, I mentioned an exercise machine was squeaking and Staff immediately looked into it, and took care of it.”
“Wish they posted/communicated more when they are going to be closed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
VictoriaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Great facility its clean! It's spacious great awesome equipment. Great membership plans
AnaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
Equipment is ok, but the showers have no shower heads. It’s erratic sprayers spraying everything except your body. And recently the showers have been ice cold. Think of hypothermia. Skip this one if you need hot water.
Evelyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
My day was nerve-wracking I had no idea where to start or how to operate some of the machines the staff was so helpful
JamesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
The staff always greets me and then say have a nice workout. The PF workers always keeping the facility at a high state of cleanliness.I look forward to seeing the smiling faces daily.
MelissaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I like that it was small and there was lots of equipment to use , the biggest thing not too overcrowded crowded.
Blair9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★
Great price Good cleanliness Great for seniors Great hours No free weights, dumbells only Smith machine swuats only 😭 No lateral raise shoulder isolation machine No way to effectively dead lift No four way neck machine
Photos
Customer reviews
4.8 ★★★★★ 352 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Peter CallahanLocal Guide · 36 reviewsTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff is always very friendly. Gym is always very clean
Melissa Bryant9 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat equipment nice staff
Que OutlawLocal Guide · 32 reviewsTotal number of Google reviews Que has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything in this establishment is perfect. Customer service to the equipment.
Pastor Colton4 reviewsTotal number of Google reviews Pastor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWould be five stars if it was 24 hours like planet fitness used to be.
Victoria ThompkinsLocal Guide · 23 reviewsTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat facility its clean! It's spacious great awesome equipment. Great membership plans
Ana LeeseLocal Guide · 13 reviewsTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEquipment is ok, but the showers have no shower heads. It’s erratic sprayers spraying everything except your body. And recently the showers have been ice cold. Think of hypothermia. Skip this one if you need hot water.
will smithLocal Guide · 23 reviewsTotal number of Google reviews will has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice and clean. I got a great workout there. Thanks.
Robenson JeanbaptisteLocal Guide · 24 reviewsTotal number of Google reviews Robenson has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery clean
Michael Strange3 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFriendly staff clean facilitie, plenty of equipment.
Business details
- Address: 1945 Veterans Blvd, Dublin, GA 31021
- Phone: (478) 205-5416
- Website: planetfitness.com
- Service area: Dublin, GA