Owen Casey3 reviewsTotal number of Google reviews Owen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and affordable!!
Platinum Auto Repair LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 218 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 94%
5.0 ★★★★★ 91 Google reviews · 8 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Platinum Auto Repair LLC at a glance
Google reviewers rate Platinum Auto Repair LLC five out of five stars based on ninety-one reviews. Customers frequently highlight the shop's punctuality, noting that repairs are often completed within a single day or even an hour. Recurring themes include honest communication, fair pricing without hidden costs, and knowledgeable diagnostics for issues ranging from oil changes to engine replacements. No specific criticisms appear in the provided excerpts, as all listed reviews are positive.
- Google rating: 5.0 out of 5 from 91 reviews (99% five-star).
- Reviews on this page: 91 Google reviews (80 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 1, 2026.
- Service: Auto Repair Shop serving Ogden, Utah.
Data from Google, last updated October 28, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Auto Repair LLC: 98/100 on this factor. Category median: 90.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Auto Repair LLC: 98/100 on this factor. Category median: 87.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Auto Repair LLC: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Auto Repair LLC: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Auto Repair LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
91 Google reviews we collected
- 5 stars9099%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 80 written reviews
- Praise18299%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1959%
- Reasonable1341%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Honesty & trust3519%
- Price & value3419%
- Staff & attitude2916%
- Speed & response2916%
- Quality & results2715%
- Would recommend2111%
- Communication84%
What customers talk about
We read 80 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kendrick has always been, honest, fair and accommodating!”
“They’re very knowledgeable & do amazing work and very affordable.”
“The only mechanic in town that I trust, Kendrick seems to be a very honest and knowledgeable man.”
“The mechanic quickly diagnosed a problem I had been chasing for months.”
“He got it done quickly and the payment and key drop-off couldn't have been smoother.”
“Would definitely recommend to anyone with some repairs Needed!”
“Kendrick walked me through everything and kept me up to date with what was going on.”
People customers mention
- Kendrick 10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Platinum Auto Repair LLC for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The mechanic quickly diagnosed a problem I had been chasing for months. He expedited a part in and had the car ready that afternoon. Great service at a fair good price. I found my go-to shop!
Great priceGeneral repairs & maintenanceAuto engine diagnostic
DwightLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love going to Platinum Auto.... Kendrick is very easy to work with. He can usually get my car repaired within on be day. There is no hidden costs.
Great priceSteering & suspension repairElectricalBrakes
Darin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kendrick is great. My truck was not going to make it home so I limped into Platinum Auto repair. He diagnosed the problem, ordered the part, and got me back on the road within an hour. I would recommend him to anyone
Reasonable price
Marvin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The only mechanic in town that I trust, Kendrick seems to be a very honest and knowledgeable man. In over 6 years now the only times I've ever regretted going to a shop were the times I didn't go here!
Reasonable priceService not listed
Grace4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Weird coolant issues with the Chevy. Fixed the radiator, hoses, cap, a/c repair and temp sensor for about 1700. Great deal and great work. Kendrick walked me through everything and kept me up to date with what was going on.
Great priceA/C installation & repairService not listed
Niki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I highly recommend Platinum Automotive. They’re very knowledgeable & do amazing work and very affordable. I was told by the dealership that my timing cover needed to be resealed but it was the tensioner seal instead. I really appreciate the honesty & integrity of this shop as it has been difficult to find in…
Great priceGeneral repairs & maintenance
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 16 | — |
| Oil change | 14 | — |
| Engine repair | 9 | — |
| A/C installation & repair | 8 | — |
| Auto engine diagnostic | 7 | — |
| Brakes | 7 | — |
| Electrical | 5 | — |
| Auto maintenance | 5 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 91 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Clint Olsen2 reviewsTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKendrick is awesome! Does great work and has always gives a fair price!
Matthew Godfrey6 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe’s honest and competent.
Jay Ward7 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe mechanic quickly diagnosed a problem I had been chasing for months. He expedited a part in and had the car ready that afternoon. Great service at a fair good price. I found my go-to shop!
- Price assessment: Great price
- Services: General repairs & maintenance, Auto engine diagnostic
Dwight PerryLocal Guide · 57 reviewsTotal number of Google reviews Dwight has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove going to Platinum Auto.... Kendrick is very easy to work with. He can usually get my car repaired within on be day. There is no hidden costs.
- Price assessment: Great price
- Services: Steering & suspension repair, Electrical, Brakes
Darin Wright2 reviewsTotal number of Google reviews Darin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKendrick is great. My truck was not going to make it home so I limped into Platinum Auto repair. He diagnosed the problem, ordered the part, and got me back on the road within an hour. I would recommend him to anyone
- Price assessment: Reasonable price
sheila richins11 reviewsTotal number of Google reviews sheila has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKendrick has always been, honest, fair and accommodating!
- Price assessment: Reasonable price
- Services: A/C installation & repair
Marvin Whitney1 reviewTotal number of Google reviews Marvin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe only mechanic in town that I trust, Kendrick seems to be a very honest and knowledgeable man. In over 6 years now the only times I've ever regretted going to a shop were the times I didn't go here!
- Price assessment: Reasonable price
- Services: Service not listed
Grace Purkiss4 reviewsTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWeird coolant issues with the Chevy. Fixed the radiator, hoses, cap, a/c repair and temp sensor for about 1700. Great deal and great work. Kendrick walked me through everything and kept me up to date with what was going on.
- Price assessment: Great price
- Services: A/C installation & repair, Service not listed
Niki Craythorne2 reviewsTotal number of Google reviews Niki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI highly recommend Platinum Automotive. They’re very knowledgeable & do amazing work and very affordable. I was told by the dealership that my timing cover needed to be resealed but it was the tensioner seal instead. I really appreciate the honesty & integrity of this shop as it has been difficult to find in automotive repair. This has been the best experience I’ve ever had getting my car repaired and will I will definitely be going back.
- Price assessment: Great price
- Services: General repairs & maintenance
Business details
- Address: 485 W 24th St, Ogden, UT 84401
- Phone: (385) 364-2390
- Service area: Ogden, UT