Analyzing 6,743,2086.7M ReviewsFor 19,03419K Experts

Experts Reviews · Company report
Platinum Auto Repair LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Platinum Auto Repair LLC

Ogden, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 5.0★ from 91 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Auto Repair LLC is better than 98% of auto repair shops.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Auto Repair LLC is better than 98% of auto repair shops.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Auto Repair LLC is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Auto Repair LLC is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Auto Repair LLC is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum Auto Repair LLC is better than —% of auto repair shops.–
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Reviews for your job

Customers hired Platinum Auto Repair LLC for 8 kinds of job.

Platinum Auto Repair LLC for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Oil change”

BrandonLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kendrick is amazing! The service I receive at Platinum Auto is above and beyond. He’s always very friendly and very honest. The work gets done right the first time and the price he charges is very fair. This is definitely where I would take your vehicle. This is where I take all of mine.

Great priceGeneral repairs & maintenanceElectricalAuto engine diagnostic
Phil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Platinum Auto Repair did an excellent job with the oil change and emissions. The owner is friendly and very professional.

Oil change
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Couldn't ask for better service, the owner is great to talk to and he listens to you and that's what counts

Reasonable priceSteering & suspension repairEngine repairBrakes
Nathan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

He did a great job on our van. He had it repaired quickly.

ElectricalAuto engine diagnosticOil change
SuzanneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kendrick is my go to guy! Reasonably priced, honest, knowledgeable, efficient. He really took care of my car needs by letting me know that by winter I’ll need a battery, found a nail in a tire, and fixed my glove box door that wasn’t put back correctly from a previous service.

Reasonable priceAir & cabin filter replacementOil change
SuzanneLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kendrick is the nicest most knowledgeable and efficient person! I came in for an oil change and possible cabin filter. He was efficient and quickly changed the oil and cabin filter. What I appreciated the most as an older single woman was that Kendrick fixed the latch at the glove compartment that the last service…

Reasonable priceAir & cabin filter replacementOil change
Rick10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kendrick was very attentive with my oil change, great place 👌

Great priceOil change
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Platinum Auto has been repairing my vehicles for years now. They are great to work with. I never worry that I am being taken advantage of. They are honest, friendly and stand by their work.

Reasonable priceGeneral repairs & maintenanceAuto engine tuningEngine repair
caleb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They did an amazing job on my car and I will definitely be going back!

Great priceGeneral repairs & maintenanceElectricalOil change
Wil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I am not one to take my vehicles to just any mechanic, but I was in a time crunch and had a problem that I didn't have time for. Kendrick did a great job with my truck and was able to get me in with his busy schedule. I will definitely be a returning customer going forward.

Great priceEngine repairOil change
Jordan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kendrick is fast and professional. He'll also give you a fair price.

Reasonable priceGeneral repairs & maintenanceBrakesAuto maintenance
july2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The grates mecanic ever he knows his job I love their service always on time great prices and very friendly I highly recommend them to anyone having car troubles

Reasonable priceEngine repairA/C installation & repairAuto maintenance
July2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I really love the service of this mecanic he is definitely a professional so friendly and accurate on the jobs he perform on my jeep I have visit many mechanics but this is definitely the only one I have come to when my car has troubles which is not to often because every since he work on my car the performance of…

Customer photo from July's review
Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
Kelsey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Did a great job fixing our van sliding door! We went back later when our AC broke. Platinum Auto quickly recognized the problem, got the right part and had our AC running great!

A/C installation & repairGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 59%Reasonable 41%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance16—
Oil change14—
Engine repair9—
A/C installation & repair8—
Auto engine diagnostic7—
Brakes7—
Electrical5—
Auto maintenance5—

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