Deck builder · Milwaukee, WI · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%96+29.5Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 58 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★24 Google reviews · 21 photos
96%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe services including new deck construction, composite resurfacing, patio installation, and walkway design. Recurring themes highlight clear communication, punctual crews, professional workmanship, and competitive pricing. Reviewers note that the company handled complex installations around existing structures and managed permitting updates effectively. With a perfect five-star rating from twenty-four reviews and full owner response rates, the business is characterized by consistent satisfaction across various project types.
Google rating: 5.0 out of 5 from 24 reviews (96% five-star).
Reviews on this page: 24 Google reviews (23 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Platinum Deck & PatioPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Deck & Patio: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Deck & Patio: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Deck & Patio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
24 Google reviews we collected
5.0of 5
5 stars2396%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise43100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Quality & results1126%
Staff & attitude819%
Speed & response716%
Communication716%
Would recommend716%
Price & value37%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Platinum Decking did a great job working around my existing deck structure to build a new composite surface.”
“Platinum did a great job with our deck and the whole process was very professional”
“From the quick response to my initial inquiry to the deck installation I was very pleased.”
“Great service incredible work communication was excellent.”
“We would highly recommend Platinum Decking if you're thinking of installing or resurfacing a deck.”
“The finished deck demonstrates a high level of quality at a competitive price.”
People customers mention
Decking4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Heather5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Platinum Decking did a great job working around my existing deck structure to build a new composite surface. There are a few complex shapes, including a tree that they had to cut around, but they made it look beautiful! The whole project was completed in a just a few days.
Dawn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I recently moved into my newly built home and needed a deck. Platinum Deck and Patio stood out from all the other companies I reached out to. From the quick response to my initial inquiry to the deck installation I was very pleased. My deck is very well built and looks great!!
Kenneth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Quality company and team. All their work was professional, start to finish. We are very happy with our new deck and patio.
Tyler3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Platinum did a great job with our deck and the whole process was very professional
Erica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The team was easy to work with. Communication was great and they ended up being able to finish earlier than anticipated. Crew did a great job. Would recommend 100%
Hank3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★
Good work! The team was polite and efficient and the deck looks great!
Thank You!
Platinum Decking did a great job working around my existing deck structure to build a new composite surface. There are a few complex shapes, including a tree that they had to cut around, but they made it look beautiful! The whole project was completed in a just a few days.
Response from the owner · a month ago
Thank you so much for the review, Heather! We’re so glad you’re happy with how your new deck turned out. We appreciate you choosing Platinum Decking and hope you enjoy it for many years to come!
Tim Nolan1 reviewiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Great service incredible work communication was excellent.
Response from the owner · a month ago
Thank you for the 5 star review, Tim! We’re so glad to hear you had a great experience with our team and were happy with the communication and quality of work. We truly appreciate you choosing Platinum Decking for your project!
Dawn7 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
I recently moved into my newly built home and needed a deck. Platinum Deck and Patio stood out from all the other companies I reached out to. From the quick response to my initial inquiry to the deck installation I was very pleased. My deck is very well built and looks great!!
Response from the owner · 2 months ago
Thank you, Dawn! We really appreciate your kind words and are so glad you're happy with your new deck. Thank you for choosing us for your project, and enjoy your new outdoor space!
Kenneth Miller7 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Quality company and team. All their work was professional, start to finish. We are very happy with our new deck and patio.
Response from the owner · 2 months ago
Thank you, Kenneth! We're so glad to hear you had a great experience with our team from start to finish. It was a pleasure working with you. Enjoy your new deck and patio!
Carlos Marquez3 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Platinum did a great job with our deck and the whole process was very professional
Response from the owner · 2 months ago
Thank you, Tyler! We are so glad to hear you are happy with your new deck and that you had a great experience throughout the process. Enjoy your new space!
Erica Hong2 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
The team was easy to work with. Communication was great and they ended up being able to finish earlier than anticipated. Crew did a great job. Would recommend 100%
Response from the owner · 4 months ago
Thank you, Erica! It means a lot to hear you had a great experience with our team. We appreciate the recommendation! Enjoy your new outdoor space!
Hank and Pat Nechvatal3 reviewsiTotal number of Google reviews Hank has written across all businesses on Google Maps, not just this one.
We got a new deck from Platinum in 2024 and it's been great. We just had them do our second deck early this summer and same result. No more maintenance!
Response from the owner · 4 months ago
Thank you for the review! It means a lot to hear that you had a great experience with both of your deck projects. It was a pleasure working with you again. Enjoy your new space!
Nicolette Zainer4 reviewsiTotal number of Google reviews Nicolette has written across all businesses on Google Maps, not just this one.
It was great working with Caden, Steve and his crew. There was great communication from the time Caden came for the estimate until the project was done. Everything was done to my liking and satisfaction. My deck is beautiful! Thank you!
Response from the owner · 5 months ago
Thank you for the review, Nicolette! We’re so happy to hear you had a great experience with Caden, Steve, and the crew. We appreciate your kind words and are happy to hear that you love your new deck. Enjoy your new space!
