Experts Reviews · Company report
Platinum Decking logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty99−0.1Momentum penalty78−2.2Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE

Platinum Decking

Bolingbrook, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #44Position by Experts Score among all companies we track in this category. of 64 deck contractors · 4.9★ from 181 Google reviews

Report card

Percentile vs other deck contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Decking is better than 87% of deck contractors.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Decking is better than 78% of deck contractors.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Decking is better than 99% of deck contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Decking is better than 100% of deck contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Decking is better than 78% of deck contractors.B
78
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum Decking is better than 49% of deck contractors.C
49

Reviews for your job

Customers hired Platinum Decking for 8 kinds of job.

Platinum Decking for deck installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Deck installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 15

All 18 Google reviews tagged “Deck installation”

Patrick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Guys did a great job. Deck looks amazing!

Customer photo from Patrick's reviewCustomer photo from Patrick's review
Composite decksDeck designDeck installation+ Quality+ Professionalism
roxanneLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Platinum Decking was great to work with from beginning to end. Communication was top notch, everyone was responsive, trustworthy, transparent, informative and very friendly, from the initial design consultation (Breanna) through final selections and ultimately the construction process (Max and Rob) was great. Very…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
MatthewLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish these guys were great. From Bri who helped me pick out all my colors and materials to Rob and Scott who were always checking in and their crews worked hard and efficiently. I would 100% recommend them to anyone I know

Deck designDeck installationPatio decks+ Responsiveness+ Punctuality+ Quality
Greg10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are very happy with the quality of our new deck, railing and privacy wall. Dan, Rob and the team were outstanding to work with. Every suggestion we made in the field, they made it happen. I cannot say enough about the quality of their work and ease of doing business. Greg

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
RyanLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish, the experience was great. Kaylee and Rob were fantastic in setting up the project. The crew was amazing to work with. When we requested a slight change in the edge of a few of the deck boards, they jumped on it with no issues. We will definitely be using Platinum Decking for future projects.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Arden7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Our deck was part of two stage project including a patio expansion. Platinum was able to add our composite deck quickly but also with great detail. The workers were very respectful of our property and cleaned up each day.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Cynthia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Platinum Decking was professional, timely, and a pleasure to work with. The crew was punctual, worked hard, cleaned up well every day, and finished with a beautiful deck we are sure will make for a very enjoyable spring, summer, and fall. We would have them back in a heartbeat and would recommend them to anyone…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Noelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rob + the team at Platinum Decking proved that they make good on their word - meaning - they stood by their promise to deliver a perfect deck/railing. When we had issues with the lights (product failure), Rob made sure that Trex not only covered the cost of replacements but they handled all communications and then…

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
Shaun5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I worked with Platnium Decking and Platnium Patio on a 900sqft Deck Patio combination…. The team did a great job starting with the Sales person Kaylee. She provided an artistic rendering within a week of our consultation and was great to work with. The Deck team was great. Rob and his team were very professional…

Deck installation+ Responsiveness+ Punctuality+ Quality
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend this company - they did a great job for me and I am very happy. 100% I would hire them again!

Deck installation+ Quality+ Value
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Platinum Decking designed and replaced my old wooden deck with a beautiful new composite deck and cable railing. They were professional, responsive and kept a clean work site. And the deck looks amazing.

Composite decksDeck designDeck installation+ Responsiveness+ Quality+ Professionalism
DougLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Platinum, Rob and the crew were great to work with. Top notch quality. They were excellent at communication, efficient and clean! I would recommend them and this complaint without reservations.

Deck installation+ Responsiveness+ Punctuality+ Quality
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire crew was great to work with start to finish. They were always very responsive and made the process easy. They had great attention to detail, were timely, and kept the work area clean throughout the project. The end result looks great! Would recommend them for your next project!

Composite decksDeck installationDeck replacement+ Responsiveness+ Quality+ Professionalism
Laurette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have contracted various companies for different projects over the past ten years. Platinum decking crew have far exceeded our expectations both in professionalism and quality of job. We would recommend them to anyone needing deck work. I would suggest that anyone using this company should agree on the design and…

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality
Sneha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had our deck done by Platinum decking. Great company to work with and would recommend to all family and friends. Very professional, informative, always available to communicate with and very responsive. We love our new deck! It’s Better than what we imagined it to be. Thank you Platinum decking team (Jeff, Rob,…

Composite decksDeck installation+ Responsiveness+ Punctuality+ Quality
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We are happy we chose Platinum Decking to construct our new deck. In particular, Breanna was helpful in advising us with the design and selection of materials. She maintained excellent communication with us throughout the entire process. Our carpenter crew (Josh and Tony) was outstanding. They were meticulous and…

Composite decksDeck designDeck installation
Brad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The guys were polite and professional. They made extra efforts to make sure we were happy with everything, and very accommodating to make the little tweaks needed at the end to make it perfect.

Deck installation+ Responsiveness+ Quality+ Professionalism
Joseph4 years ago★★★★★

Rating only, no written review.

Composite decksDeck designDeck installation+ Responsiveness+ Punctuality+ Quality

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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