We had platinum decking put in our deck last February 2026. Pros: looks nice, quality material & deck is very good Cons: this is really where i have more to say, the communication was not there at all. One of their values was communication when we signed and we received -0. We were supposed to have a project manager and had 0 communication to the point where i had to reach out to other people. I had them showing up random times after the initial “2 week mark”, they forgot about our gate until i asked again, and never actually stated it was finished (they were hounding me on the check but werent stating it was finished and were surprised to find out it wasn't) Overall just really terrible communication and while i received an apology there was absolutely no solution to that. Not how a 5 star company should operate unfortunately.
Platinum Decking Waukesha-Oconomowoc
Platinum Decking Waukesha-Oconomowoc at a glance
Google reviewers rate Platinum Decking Waukesha-Oconomowoc 4.9 out of 5 based on 43 reviews, with the owner responding to 98 percent of them. Customers frequently praise the quality of deck construction, punctual completion times, and responsive communication throughout the project. While most highlight professional service and fair pricing, a minority of reviewers report inconsistent communication from project managers, requiring them to follow up independently for status updates.
- Google rating: 4.9 out of 5 from 43 reviews (95% five-star).
- Reviews on this page: 43 Google reviews (41 with written comments, 15 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: November 8, 2026.
- Service: Pergola Contractor serving Milwaukee, Wisconsin.
Data from Google, last updated November 10, 2026.
Score profile vs other pergola contractors
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
Bar = this company · dark tick = category median.
Star ratings
43 Google reviews we collected
- 5 stars4195%
- 4 stars12%
- 3 stars12%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
- Praise9698%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Quality & results2020%
- Staff & attitude1919%
- Speed & response1717%
- Would recommend1717%
- Communication1616%
- Price & value88%
- Honesty & trust11%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Whenever I had a question, they answered it or fixed the problem.”
“From the initial consultation to the final touches, their team was professional, knowledgeable, and attentive to every detail.”
“Communication throughout the project was seamless, and they delivered everything on time and within budget.”
“I highly recommend Platinum Decking to anyone looking for exceptional service and top-notch results.”
“Platinum Decking was easy to work with and made the whole experience go smoothly from start to finish.”
“They provided excellent customer service at an affordable price.”
“Christina and the crew were transparent through the entire process, timely, and couldn't have asked for a better end result.”
People customers mention
- Jeremy 6 reviews
- David 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
We had platinum decking put in our deck last February 2026. Pros: looks nice, quality material & deck is very good Cons: this is really where i have more to say, the communication was not there at all. One of their values was communication when we signed and we received -0. We were supposed to have a project…
We love our new deck! Platinum Decking was easy to work with and made the whole experience go smoothly from start to finish.
Platinum Decking exceeded our expectations! From the initial consultation to the final touches, their team was professional, knowledgeable, and attentive to every detail. The quality of craftsmanship is outstanding; my new deck looks incredible and is built to last. Communication throughout the project was seamless,…
Great crew - exceeded expectations for timing, service, and communication. Highly recommend - great value!
Team was great, we have a large deck, start to finish was just over a week. They were delayed a day waiting on inspection, and showed up on a Saturday to make up for lost time. Deck turned out beautiful, would recommend!
I LOVE my new deck. Well it’s not new, it’s replaced. Kevin and his crew did a great job. The guys were on time and worked hard to complete the job as quickly as they could without compromising quality. Kevin sought my approval through the project to ensure I was getting exactly what I wanted. Everyone from initial…
Photos
Customer reviews
4.9 ★★★★★ 43 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We love our new deck! Platinum Decking was easy to work with and made the whole experience go smoothly from start to finish.
Thank you, Matt! We are so glad to hear you had a great experience with our team and that you love your new deck!
Platinum Decking exceeded our expectations! From the initial consultation to the final touches, their team was professional, knowledgeable, and attentive to every detail. The quality of craftsmanship is outstanding; my new deck looks incredible and is built to last. Communication throughout the project was seamless, and they delivered everything on time and within budget. I highly recommend Platinum Decking to anyone looking for exceptional service and top-notch results.
Thank you so much for the great review, Daniel! We’re so glad our team exceeded your expectations and that you love how your new deck turned out. We really appreciate the kind words and recommendation. Thank you for choosing Platinum Decking!
Great crew - exceeded expectations for timing, service, and communication. Highly recommend - great value!
Thank you, Jen! It means a lot to hear you had a great experience with our team. We appreciate the recommendation, enjoy your new space!
Team was great, we have a large deck, start to finish was just over a week. They were delayed a day waiting on inspection, and showed up on a Saturday to make up for lost time. Deck turned out beautiful, would recommend!
Thank you, Sandra! We appreciate your kind words and are so glad you had a great experience with our team. Enjoy your new deck!
I LOVE my new deck. Well it’s not new, it’s replaced. Kevin and his crew did a great job. The guys were on time and worked hard to complete the job as quickly as they could without compromising quality. Kevin sought my approval through the project to ensure I was getting exactly what I wanted. Everyone from initial contact,Jeremy, to putting the lights on the posts, Steve, has been responsive and easy to work with. I highly recommend Platinum Decking.
Thank you, Annette! We are so happy to hear you had a great experience. Kevin, Jeremy, and Steve will appreciate the shout out. Enjoy your new space!
With alot of people having bad experiences with contractors, not the case here. I was really impressed on how hard the crew worked and detailed oriented they were. Whenever I had a question, they answered it or fixed the problem. Thank you for a job well done!
Thank you for the review, Jean! We're glad to hear you had a great experience with our team. We appreciate you recognizing the crew's hard work and attention to detail. Thank you for trusting us with your project, and enjoy your new outdoor space!
David, Steven, Jeremy, and entire Platinum Decking crew have been fantastic to work with and gave us so much advice from early design consultation, CAD & 3D modeling, varying options (deck material, railing, dimensions, etc,) they utilize diamond pierce as a plus (vs skid steer and digging up new sod), and ultimately shifting to a TREX solution with the new SunComfortable technology saving additional dollars. Communicated better than any other of 3 folks we quoted decks on, best pricing, & customer service from cradle to grave. 10/10 recommend. Thank you for an amazing deck that matches the home awesome. We're excited to begin using it all summer with new furniture arriving soon.
Thank you for your kind words, Ross! It was a pleasure working with you and it means a lot to hear you had an amazing experience with our team. Enjoy your new space!
Our deck is amazing. Danny and Jimmy were great to work with. There was open communication. Status updates every day.
Thank you, Charles! It means a lot to hear you had a good experience with our team. Danny and Jimmy will appreciate the shout out! Enjoy your new deck!
To say that I’m excited about my new deck would be an understatement. From start to finish, Platinum Decking, made the process so simple. I had a great crew who clearly knew what they were doing. Hard workers, polite men, always answered any questions I had, and did a fantastic job in a short time. Glad I made the right decision by choosing Platimun Decking and would HIGHLY recommend them!
Thank you so much, Gail! We are so glad we could help make the process simple. It means a lot to hear you had a great experience. We appreciate the recommendation. Enjoy your new deck!
Business details
- Address: 2453 Saratoga Rd, Waukesha, WI 53186
- Phone: (414) 502-7711
- Website: platinumdecking.com
- Service area: Milwaukee, WI