Real estate agency · Meridian, ID · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#64 of 150 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 58%
5.0★★★★★166 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Platinum Idaho Real Estate five stars based on 166 reviews, with the owner responding to 96 percent of them. Customers frequently highlight responsive communication, detailed explanations of the buying and selling processes, and assistance with out-of-state or first-time transactions. One criticism notes that an agent provided incorrect information regarding land use behind a purchased home, which contradicted the client's need for a quiet environment.
Google rating: 5.0 out of 5 from 166 reviews (99% five-star).
Reviews on this page: 169 Google reviews (151 with written comments, 4 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 18, 2026.
Service: Real Estate Agent serving Meridian, Idaho.
Data from Google, last updated October 29, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Platinum Idaho Real EstateReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Idaho Real Estate: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Idaho Real Estate: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Idaho Real Estate: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Idaho Real Estate: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Idaho Real Estate: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
169 Google reviews we collected
5.0of 5
5 stars16799%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 151 written reviews
99%praise
Praise27099%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7126%
Would recommend5219%
Speed & response4115%
Communication4015%
Quality & results3714%
Honesty & trust176%
Price & value155%
What customers talk about
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were incredibly helpful, knowledgeable, and responsive throughout the entire process.”
“Highly recommend Jayce and Brenden to anyone looking to buy or sell a home in the Boise area!”
“I cannot recommend Meredith and the Platinum Idaho team enough.”
“He always stayed in communication, updating us on any new developments, and always was quick to respond to any questions we had.”
“She took the time to explain every step of the home buying process, answered all of our (many!”
“We had a great experience working with Jayce and Brenden to purchase our home in Boise!”
“Since we were buying from out of state, having people we could trust to guide us through everything made a huge difference.”
“She helped us negotiate a great deal and even took time out of her busy schedule during the holidays and when she had family in town to show us a property.”
People customers mention
David24 reviews
Boise14 reviews
Jayce9 reviews
Nielsen8 reviews
Walker6 reviews
Jordan6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBob1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jayce was outstanding in every aspect of our buying experience! From first contacting him and starting the process, all the way to signing or closing papers, Jayce went above and beyond for us. He always stayed in communication, updating us on any new developments, and always was quick to respond to any questions we…
CCarson1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We had a great experience working with Jayce and Brenden to purchase our home in Boise! They were incredibly helpful, knowledgeable, and responsive throughout the entire process. Since we were buying from out of state, having people we could trust to guide us through everything made a huge difference. They were…
CChristineLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My husband and I have bought and sold homes in the Treasure Valley and this was the first time we’ve worked with Jennifer and I wish we would have found her at the very start. She was beyond knowledgeable, kind and an absolute breeze to work with. She made sure we understood every form we filled out, that we had all…
VValarie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Working with Jayce was a great experience from start to finish! He was incredibly helpful throughout the entire home-buying process. His professionalism, knowledge, and dedication gave us confidence throughout the process. We truly appreciate all of his hard work and would highly recommend him to anyone looking to buy a home.
CClint5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Daryl was a delight when trying to find a home. He wasn't pushy and he was very knowledgeable. Everything went smoothly from my end. I wouldn't know otherwise because Daryl had taken care of almost everything. He guided us through the process so we understood what was happening and we could make informed decisions. Highly recommend Daryl.
MMolly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Working with Jayce Sharrai at Platinum Idaho Real Estate we truly felt taken care of and as though we were in the best hands. Not only is Jayce an amazing realtor who was exceptional in helping us buy our house and listing our old house, but the team at Platinum Idaho working behind the scenes helped ensure a smooth process from start to finish!
Jayce was outstanding in every aspect of our buying experience! From first contacting him and starting the process, all the way to signing or closing papers, Jayce went above and beyond for us. He always stayed in communication, updating us on any new developments, and always was quick to respond to any questions we had. He made us feel like we were always his top priority, and made what can potentially be a stressful and overwhelming experience into something that was easy and pleasant. We can’t imagine having gone with anyone else!
Property types: Houses
Response from the owner · a week ago
Hi Bob! Thank you so much for your kind words! We're so happy to hear that Jayce made your homebuying experience smooth and enjoyable. Knowing you felt supported and well taken care of throughout the process means a lot to us. We truly appreciate your trust in Jayce and the Platinum Idaho team. Hope you're settling in well and enjoying your new home!
C
Carson Orr1 reviewiTotal number of Google reviews Carson has written across all businesses on Google Maps, not just this one.
We had a great experience working with Jayce and Brenden to purchase our home in Boise! They were incredibly helpful, knowledgeable, and responsive throughout the entire process. Since we were buying from out of state, having people we could trust to guide us through everything made a huge difference. They were always available to answer questions, offer advice, and make sure everything went smoothly from start to finish. We really appreciated their professionalism and willingness to go the extra mile. Highly recommend Jayce and Brenden to anyone looking to buy or sell a home in the Boise area!
Property types: Houses
Response from the owner · a week ago
Hi Carson! Thank you so much for your kind words! Moving from out of state and buying a home in a new city is a big step, so we're especially glad Jayce and Brenden were there to make the process easier for you. It's wonderful to hear that their guidance, responsiveness, and teamwork helped you feel supported from start to finish. We truly appreciate your trust and recommendation! Welcome to Boise! We hope you're settling in well and enjoying everything the Treasure Valley has to offer!
J
Julianna Cooper1 reviewiTotal number of Google reviews Julianna has written across all businesses on Google Maps, not just this one.
As first time home buyers, we came into the process excited but overwhelmed, feeling under-informed. Having Jennifer Walker by our side made all the difference. From the very beginning, she helped us feel supported, informed, and truly cared for. She took the time to explain every step of the home buying process, answered all of our (many!) questions with so much patience, and made sure we always felt confident in the decisions we were making.
Even as we went to showing after showing, trying to figure out what we wanted, Jennifer showed up with excitement, patience, and a helpful eye. She asked helpful questions and continued to guide us, helping us figure out exactly what we were looking for and making sure we felt comfortable along the way. We always felt like she was advocating for us and wanted us to find the right home, not just any home.
Jennifer made what could have been an intimidating experience feel truly joyful and fun. We couldn't have asked for a better person to guide us through buying our first home.We are so grateful for her kindness, expertise, and support throughout the entire process.
We wholeheartedly recommend Jennifer to anyone looking for a realtor, especially fellow first-time home buyers. We are incredibly lucky to have had her in our corner and will be singing her praises for years to come!
Response from the owner · a week ago
Hi Julianna! Thank you so much for sharing such a thoughtful review! Buying your first home is such a special milestone, and we're so happy Jennifer helped turn what initially felt overwhelming into an exciting and enjoyable experience. We love hearing how her patience, guidance, and genuine care made you feel confident, even through all the showings and questions along the way! Thank you for trusting Jennifer and Platinum Idaho Real Estate with your first home. It means so much to have been part of this exciting chapter, and we're always here for you!
C
Christine WestrupLocal Guide · 15 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
My husband and I have bought and sold homes in the Treasure Valley and this was the first time we’ve worked with Jennifer and I wish we would have found her at the very start. She was beyond knowledgeable, kind and an absolute breeze to work with. She made sure we understood every form we filled out, that we had all of our questions answered and was so responsive when contacted. I highly recommend working with her!
Response from the owner · a week ago
Hi Christine! Thank you for such a heartfelt review! Hearing that you and your husband wish you'd found Jennifer sooner truly means a lot to us! We're so happy she made everything feel easier, from explaining paperwork to answering every question along the way. That's exactly the kind of care we want every client to experience. Thank you for trusting Jennifer and Platinum Idaho Real Estate. We'd love to work with you both again whenever your next chapter comes along!
V
Valarie Gomez4 reviewsiTotal number of Google reviews Valarie has written across all businesses on Google Maps, not just this one.
Working with Jayce was a great experience from start to finish! He was incredibly helpful throughout the entire home-buying process. His professionalism, knowledge, and dedication gave us confidence throughout the process. We truly appreciate all of his hard work and would highly recommend him to anyone looking to buy a home.
Response from the owner · a week ago
Hi Valarie! Thank you so much for your wonderful review! Buying a home is a big milestone, and we're so glad Jayce made the experience smooth and gave you confidence every step of the way. Your kind words and recommendation mean so much to Jayce and the entire Platinum Idaho team. We're grateful to have been part of your homebuying journey and are always here whenever you need us!
C
Clint Smith5 reviewsiTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
Daryl was a delight when trying to find a home. He wasn't pushy and he was very knowledgeable. Everything went smoothly from my end. I wouldn't know otherwise because Daryl had taken care of almost everything. He guided us through the process so we understood what was happening and we could make informed decisions. Highly recommend Daryl.
M
Molly Knuth1 reviewiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
Working with Jayce Sharrai at Platinum Idaho Real Estate we truly felt taken care of and as though we were in the best hands. Not only is Jayce an amazing realtor who was exceptional in helping us buy our house and listing our old house, but the team at Platinum Idaho working behind the scenes helped ensure a smooth process from start to finish!
Response from the owner · a week ago
Hi Molly! Thank you so much for your thoughtful review! We're happy to hear that Jayce made you feel supported throughout buying your new home and listing your previous one. It's especially meaningful that you noticed the teamwork happening behind the scenes! We're grateful you trusted Jayce and the entire Platinum Idaho team with such an important chapter in your life. Wishing you all the best in your new home!
K
Kerri Zwang3 reviewsiTotal number of Google reviews Kerri has written across all businesses on Google Maps, not just this one.
Hi Kerri! We love hearing that! Thank you so much for your kind words and support for Jayce and the entire Platinum Idaho team. It means a lot to know we've made such a positive impression. We're grateful to have you as part of our Platinum Idaho family!
M
Mitchell ClemensLocal Guide · 16 reviewsiTotal number of Google reviews Mitchell has written across all businesses on Google Maps, not just this one.
Here to reccomend Jayce Sharrai for all your real estate needs!
Response from the owner · a week ago
Hi Mitchell! Thank you for the shoutout and for recommending Jayce Sharrai! We're lucky to have him on the Platinum Idaho team, and it means a lot to know he's earned your confidence. We truly appreciate your support and are always here whenever you need us!
L
Lisa R6 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Dave and his team found us exactly what we wanted and in a great location. Then later when selling he staged the house beautifully where we received top dollar. He listens and explains everything. Great agent and staff! You can't go wrong with Platinum
