Construction company · Milwaukee, WI · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%73+11.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 58 pergola contractorsiPosition by Experts Score among all companies we track in this category. · better than 54%
5.0★★★★★23 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Milwaukee construction company five stars based on twenty-three reviews, noting that the owner responds to all feedback. Customers describe patio, deck, and paver installations as quick, high-quality, and well-organized, often completing within days. Recurring themes highlight clear communication, responsive design consultations, and the team's ability to accommodate mid-project changes or weather delays. The excerpts indicate a smooth process from initial quote to final cleanup, with no common criticisms identified among the provided comments.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (22 with written comments, 9 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Platinum Patio and PaversPergola Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Patio and Pavers: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Patio and Pavers: 96/100 on this factor. Category median: 95.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Patio and Pavers: 73/100 on this factor. Category median: 100.B
73
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Patio and Pavers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 51.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
98%praise
Praise4398%
Complaints12%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable10100%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1023%
Staff & attitude920%
Speed & response920%
Quality & results716%
Communication716%
Price & value12%
Honesty & trust12%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The overall experience with Platinum was at least five stars.”
“They educated us on our options and were patient in waiting for us to make decisions.”
“There were a few things we had to address along the way, and they were easy to work with and responsive to get things done and make it right.”
“I’m very happy with Platinum, they’re not the cheapest company, but they delivered very high quality work.”
“The whole team was easy to work with, but the installation team in particular were great.”
“from getting the quote and design,to the install.”
“Very reliable.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Platinum Patio and Pavers for 8 kinds of job. Pick one to see what they paid and said.
Nick9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The whole team was easy to work with, but the installation team in particular were great. There were a few things we had to address along the way, and they were easy to work with and responsive to get things done and make it right. REALLY pleased with the final product
Reasonable pricePatio decks
Jackson7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a good experience with Platinum on our patio installation. Right from the start, the rendering they provided during our consultation gave us a clear idea of what to expect, and I think it matches the final product quite well.
The speed and organization of their team were impressive. Less than 48 hours passed…
Chris13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They did a really great job! We love our new patio and deck. I highly recommend them.
Deck installationPatio decksDeck construction
grant5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The process with platinum was exceptional. Great communication from the sales and design team. The preparation call made it very clear how the process would flow and how we would communicate. Customer service provided great communication and we’re always there to answer questions via phone or text. The patio…
Emily1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The Platinum team did such a great job on our patio. The weather made the start date a little tricky, but they were kind enough to come on a Saturday to get it done. I was shocked at how quick they got it done, without sacrificing quality. It looks impeccable and I cannot recommend them enough.
Reasonable pricePatio construction
Neil2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Platinum Patio and Pavers did an outstanding job replacing our patio. The entire process was smooth, and the quality of their workmanship exceeded our expectations. They were responsive, professional, and kept us informed throughout the project. We’re very happy with the finished patio and would gladly recommend…
The whole team was easy to work with, but the installation team in particular were great. There were a few things we had to address along the way, and they were easy to work with and responsive to get things done and make it right. REALLY pleased with the final product
Price assessment: Reasonable price
Services: Patio decks
Response from the owner · 6 days ago
Thank you so much for the review, Nick! We're so glad to hear you had a great experience with our team and that we were able to address any concerns along the way. We truly appreciate your feedback and are happy to hear you're pleased with the final result. Enjoy your new deck!
Jim Fetherston1 reviewiTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Our experience with Platinum Patio and Pavers began in about March with an initial consultation with Caden. He and David spent a couple hours with us when we were very early in the decision-making process. They educated us on our options and were patient in waiting for us to make decisions. We ultimately chose Platinum over other options after spending an evening on Zoom walking through changes in real time and being able to immediately see digital renderings. Caden worked with us in choosing colors and materials within our budget. Took the time to meet with us at a finished job site where we could see the colors we were considering and the craftsmanship. We chose to have the project start in fall and from the day materials were dropped off to the last piece being installed and grass seed going down, was ten days. There was not a single delay, outside of some weather. The onsite crew, led by Steve, was top of the line. Every guy was courteous and truly a craftsman. We were able to be home a couple of the days and watching them work was fascinating. They worked with diligence and the pride they took in their work was obvious. The onsite crew, Steve and Caden were available and responsive to any questions or concerns we had.
The overall experience with Platinum was at least five stars. I would highly recommend them for any size project.
Services: Patio decks, Stone masonry, Hardscaping
Response from the owner · a month ago
Thank you so much for the review, Jim! We’re so glad you had a great experience with Caden, Steve, and our entire team from start to finish. We really appreciate the recommendation and hope you enjoy your new outdoor space for many years to come!
Jackson Hellmers7 reviewsiTotal number of Google reviews Jackson has written across all businesses on Google Maps, not just this one.
We had a good experience with Platinum on our patio installation. Right from the start, the rendering they provided during our consultation gave us a clear idea of what to expect, and I think it matches the final product quite well.
The speed and organization of their team were impressive. Less than 48 hours passed from material delivery to total project completion, with the actual demolition and installation taking just a single day. They used premium materials throughout, including Unilock pavers and a permeable base system, and I would say the craftsmanship speaks for itself.
Price assessment: Reasonable price
Services: Patio decks, Retaining walls, Stone masonry, Patio construction
Response from the owner · 2 months ago
Thank you, Jackson! We really appreciate your kind words and are so glad you're happy with your new patio. Thank you for trusting us with your project, and enjoy your new outdoor space!
Chris Miletta13 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
We got our old failing deck replaced with a beautiful patio! They did the work extremely quickly and with very high quality. When we had to make a change the design mid-project due to needing to add a step down from the backdoor, they were accommodating and got that done the same day. The patio butts right up to our house so I was worried about standing water- but even with some of the really heavy rains in the last few weeks we haven’t had any standing water at all. The buried downspouts are also really nice and make the space so much more useable!
They also did a very nice job grading our yard- our backyard is a slope, and the original plans showed a steeper slope and a lip where the patio met the driveway, but the guys on site were able to make a seamless transition from the driveway to the patio and made a nice gentle slope away from our house!
They also did this whole thing in 3 days which was so much quicker than we thought it would be! I’m very happy with Platinum, they’re not the cheapest company, but they delivered very high quality work.
Response from the owner · 3 months ago
Thank you, Megan! We really appreciate your kind words and are so glad you're happy with your new patio. It's great to hear everything turned out the way you hoped, especially the grading and drainage. Thank you for trusting us with your project. Enjoy your new outdoor space!
grant running5 reviewsiTotal number of Google reviews grant has written across all businesses on Google Maps, not just this one.
The process with platinum was exceptional. Great communication from the sales and design team. The preparation call made it very clear how the process would flow and how we would communicate. Customer service provided great communication and we’re always there to answer questions via phone or text. The patio installation Team was very impressive. Materials were there in advance and then the install ran like clockwork. We are impressed with the design and detail of the work that the team executed. They even went above and beyond to fix part of a pre-existing concrete block that was outside of the original scope.
Thank you so much for the review, Grant! We're so happy to hear you had a great experience with our team from start to finish. We truly appreciate you choosing Platinum and hope you enjoy your new patio for many years to come!
Emily Degroat1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
The Platinum team did such a great job on our patio. The weather made the start date a little tricky, but they were kind enough to come on a Saturday to get it done. I was shocked at how quick they got it done, without sacrificing quality. It looks impeccable and I cannot recommend them enough.
Price assessment: Reasonable price
Services: Patio construction
Response from the owner · 4 months ago
Thank you for the review, Emily! We're so glad you love your new patio. We appreciate your kind words and hope you enjoy your new outdoor space!
Neil Steuber2 reviewsiTotal number of Google reviews Neil has written across all businesses on Google Maps, not just this one.
Platinum Patio and Pavers did an outstanding job replacing our patio. The entire process was smooth, and the quality of their workmanship exceeded our expectations. They were responsive, professional, and kept us informed throughout the project. We’re very happy with the finished patio and would gladly recommend them to anyone looking for quality work and excellent customer service.
Response from the owner · 4 months ago
Thank you for the review, Neil! We're so glad you had a great experience from start to finish and love your new patio. We truly appreciate your recommendation and hope you enjoy your new outdoor space!
Carol Peratt6 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Thank you for the review, Carol! We're so glad you're happy with your project. We appreciate your kind words and hope you enjoy your new outdoor space!
