Analyzing 9,849,5879.8M ReviewsFor 27,75827.8K Experts

Experts Reviews · Company report
Platinum Patio and Pavers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%73+11.1Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Platinum Patio and Pavers

Milwaukee, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 58 pergola contractors · 5.0★ from 23 Google reviews

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Report card

Percentile vs other pergola contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Platinum Patio and Pavers is better than 98% of pergola contractors.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Platinum Patio and Pavers is better than 96% of pergola contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Platinum Patio and Pavers is better than —% of pergola contractors.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Platinum Patio and Pavers is better than 73% of pergola contractors.B
73
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Platinum Patio and Pavers is better than 100% of pergola contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Platinum Patio and Pavers is better than —% of pergola contractors.–
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Reviews for your job

Customers hired Platinum Patio and Pavers for 8 kinds of job.

Platinum Patio and Pavers for patio decks

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Patio decks”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Patio decks”

Nick9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The whole team was easy to work with, but the installation team in particular were great. There were a few things we had to address along the way, and they were easy to work with and responsive to get things done and make it right. REALLY pleased with the final product

Reasonable pricePatio decks
Jim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our experience with Platinum Patio and Pavers began in about March with an initial consultation with Caden. He and David spent a couple hours with us when we were very early in the decision-making process. They educated us on our options and were patient in waiting for us to make decisions. We ultimately chose…

Patio decksStone masonryHardscaping
Jackson7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a good experience with Platinum on our patio installation. Right from the start, the rendering they provided during our consultation gave us a clear idea of what to expect, and I think it matches the final product quite well. The speed and organization of their team were impressive. Less than 48 hours passed…

Customer photo from Jackson's reviewCustomer photo from Jackson's review
Reasonable pricePatio decksRetaining wallsStone masonry
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a really great job! We love our new patio and deck. I highly recommend them.

Deck installationPatio decksDeck construction
grant5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The process with platinum was exceptional. Great communication from the sales and design team. The preparation call made it very clear how the process would flow and how we would communicate. Customer service provided great communication and we’re always there to answer questions via phone or text. The patio…

Customer photo from grant's reviewCustomer photo from grant's reviewCustomer photo from grant's review
Reasonable pricePatio decksLandscape designHardscaping
Phil2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We were pleased with the overall process and results. We had a deck replaced with composite and a new stone patio replacing another deck. The crews and management were very good on communication and responding to concerns. We had a challenge with the patio needing to align with 2 stone walkways that were not in…

Customer photo from Phil's reviewCustomer photo from Phil's review
Reasonable priceDeck installationDeck remodelingPatio decks

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Patio decks6—
Patio construction5—
Deck installation3—
Stone landscaping3—
Stone masonry2—
Hardscaping2—
Deck construction2—
Composite decks2—

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