Plumbers · Atlanta, GA

Is Plumb Works Inc. any good?

Our verdict: solid, not standout — #37 of 90 plumbers, better than 59%. Customers single out its track record and momentum; accountability is where it trails.

👍 Strengths

Track record — better than 92% of peers

Momentum — better than 85% of peers

👎 Watch-outs

Accountability — 6th percentile

Price $$$: 16% above typical

Plumb Works Inc. for toilet repair

Clear ✕

162 customers reviewed a toilet repair job here and rated it 4.90★. Most paid $1,000+ (category typical: $227–$618). For this job it ranks #23 of 81 plumbers we track.

All 162 Google reviews tagged “Toilet repair” · showing 60

★★★★★ Doug · 3 days ago

Explained everything in a friendly, easy manner. Felt like an old friend.

Toilet repairGarbage disposal installation
★★★★★ S · Edited a week ago

Polite, informative and solved the issues! Awesome job!

Great priceToilet repairGarbage disposal installation
★★★★★ Susan · Edited a week ago

Excellent technician!

Paid $1,000–1,200Reasonable pricePlumbing pipe repair+ Responsiveness+ Professionalism
★★★★★ Bob · a week ago

Terrence did a super job. We could not be more pleased with the quality of his work and professionalism. Very glad to have his help!

Toilet repair
★ B. · Edited 2 weeks ago

Plumber came, then spent an hour reading his repair guide in order to figure out what to do before recommending that I get a new toilet. He charged me for the time he spent reading. I am now using a different plumber. Perhaps this represents a change in ownership?

Not sureToilet repairService not listed
★★★★★ Vigilante · 3 weeks ago

Jerome is amazing as always! Anytime we have a problem, we call this company and request Jerome. We’ve had them come to our property about 4-5 times for different reasons, never the same. The service is always efficient, professional, and solution based. If you’re looking for an affordable and fast company, look no…

Reasonable priceToilet repairWater heater installationGarbage disposal installation
★★★★★ Biff · Edited 3 weeks ago

Terrence worked his tial off doing a replacement of items under the toilet. He was awesome. Really appreciate it.

Paid $1,000–1,200Not sureToilet repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Arjun · a month ago

Top notch man

Reasonable priceToilet repair
★★★★★ Dahlan · Edited a month ago

Jacob is an Excellent Technician. We have used PlumbWorks for over 30 years. He assessed the situation, and took care of it within an hour. Our pleasure to work with him.

Paid $400–600Reasonable priceToilet repair
★★★★★ Miles · a month ago

I really liked Alex. He’s polite, professional, explained everything to me. Would definitely like to use him again.

Paid $1,200–1,400Great priceToilet repairDrain cleaningWater tank repair
★★★★★ Deborah · a month ago

Chase was wonderful and very helpful.

Paid $1,000–1,200Reasonable priceToilet repairPlumbing leak detectionFaucet repair
★★★★★ Sally · Edited a month ago

We have used Plumb Works numerous times in the past and have always been happy with the results. Terrance was extremely courteous, knowledgeable, and professional. Highly, highly recommend him and this company.

Plumbing pipe repairToilet repair
★★★★★ Beverly · Edited a month ago

As always, Andrew did a superb job! He accurately diagnosed our water leak problem and fully explained the action that needed to be taken. Andrew is friendly, professional, and very knowledgeable about plumbing issues. He is, indeed, a huge asset to Plumb Works.

Paid $200–400Reasonable priceToilet repair
★★★★★ Doug · a month ago

Plumb Works and Andrew W were great. I highly recommend them.

Paid $800–1,000Reasonable priceToilet repair
★★★★★ A · Edited 2 months ago

I called and was able to get service the same day. Service was prompt and courteous. Terrence gave me a complete explanation of the issue and solution. Service is expensive, wish they had senior discount.

Paid $200–400OverpricedToilet repair
★★★★★ Sally · Edited 2 months ago

Chase, and everyone at Plumbworks, is amazing! They save us all the time - they are responsive, knowledgeable and professional, reasonably prices and just all around a great experience to work with.

Toilet repair
★★★★★ Katherine · Edited 2 months ago

Chase came today to replace our kitchen sink faucet & install a new reverse osmosis water filtration system. We were able to purchase the new faucet from Plumbworks, which made "shopping' for the new one much easier. Chase is on the young side but his knowledge & expertise seems well beyond his years. He is…

Reasonable priceToilet repair
★★★★★ Michael · 2 months ago

Had a toilet installed they did a great job very dependable company definitely would recommend them

Paid $1,200–1,400Great priceToilet repair
★★★★★ John · Edited 2 months ago

Andrew Wexler was a very knowledgeable and efficient service personnel. He did a great job.

Paid $1–200Reasonable priceToilet repairService not listed
★★★★★ 5 · 3 months ago

I was crunched for time and Plumb Works found Terrence. He came in within the hour. He diagnosed the problem and resolved it quickly! Kind, professional and no non-sense. I couldn’t ask for a better skilled plumber and responsive company. Thank you for your swift action!

Paid $200–400Reasonable priceToilet repair
★★★★★ Lance · Edited 3 months ago

Alex, Eric, Jerome, Andrew, and Chase from Plumb Works were very knowledgeable, friendly and professional. They showed up on time, thoroughly investigated issues and transparently quoted work to relocate exterior hose spout and related piping which was previously leaking in the crawl space. Andrew returned to repair…

Reasonable pricePlumbing pipe repairWater heater repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Shannon · Edited 3 months ago

Jerome was fabulous- quick response and lovely to work with- explained the job well.

Paid $200–400Reasonable priceShower repair+ Responsiveness+ Quality+ Professionalism
★★★★★ Kate · 4 months ago

I have started a two part repair with Plumb Works, and it sure has gone well. Their timing was responsive and as promised, the tech’s advice was excellent and I think pricing is around the average for my repairs, but service is A+. So happy I called them.

Paid $400–600Reasonable priceToilet repairService not listed
★★★★★ Victor · 4 months ago

Jerome is very knowledgeable about the Kohler smart toilets and did a great job repairing ours. However the toilets are extremely costly to purchase and to maintain.

Paid $600–800OverpricedToilet repair
★★★★★ Harry · Edited 4 months ago

Prompt, efficient, the best! Plumbworks never disappoints. There are without a doubt the best.

Paid $1,000+Reasonable priceToilet repairService not listed
★ Rosemari · 4 months ago

I contacted Plumworks to diagnose an issue with my kitchen sink garbage disposal. After a brief inspection, I was quoted $850 to replace the disposal, which seemed extremely high. While the technician was in my house, I also asked him to take a quick look at the fill valve in my toilet. I was then quoted $250 just…

OverpricedToilet repair
★★★★★ Catherine · 5 months ago

Andrew was fast, friendly, and professional. My cats liked him and he fixed my plumbing issue.

Paid $200–300Reasonable priceToilet repair
★★★★★ Tom · Edited 5 months ago

Eric and Plumworks knows what they are doing!! Extremely professional and friendly.

Paid $300–400Reasonable priceToilet repairWater heater installationWater tank installation
★★★★★ Lisa · Edited 5 months ago

Andrew was friendly and knowledgeable. He clearly explained the problem and solution. He also discussed how we might be able to fix the problem ourselves next time. Plumb Works always provides excellent service. This is the only plumber we have used for 22 years. They recommend the service. Get a 10% discount on any…

Paid $200–300Reasonable priceToilet repair
★★★★★ Marsha · Edited 5 months ago

Alex was outstanding. He was neat and clean and efficient and knowledgeable. He was a joy to have him work in my house. Thanks Marsha Raeber Alex came again and measured for faucets and drains. He was excellent and a great nice young man. Neat and tidy and super knowledgeable. Thanks Marsha Alex came and…

Paid $100–200Reasonable priceToilet repairWater tank installationService not listed
★★★★★ Lee · 5 months ago

Terrance did a professional job today. He’s conscientious and explains what needed to be done. I will request him if I need more work.

Paid $700–800Reasonable priceToilet repair
★★★★★ Worawan · Edited 5 months ago

Quick response, quick appointment, on time job done so fast great job like them and always get service from them

Paid $300–400Reasonable priceService not listed+ Punctuality+ Value
★★★★★ Jay · Edited 6 months ago

very professional

Reasonable priceToilet repair
★★★★★ Ken · 6 months ago

I’m a longtime customer and Jerome was the ultimate professional. He was able to address an additional plumbing issue, as well as my initial service request.

Paid $400–500Great priceToilet repairWater heater repair
★★★★★ Lynne · Edited 7 months ago

Jacob did a great job clearing the main drain in my mom’s house! He made sure that the line was clear all the way to the city drain. He was fast, courteous and highly efficient. Thank you so much! We will definitely use you again if the need arises.

Paid $900–1,000Reasonable priceToilet repair
★★★★★ Glenda · 7 months ago

Great work..very professional..will call again..nice they are in neighborhood.

Paid $300–400Not sureToilet repair
★★★★★ Mary · 7 months ago

Brian is very pleasant and good to work with. He recognized the problem immediately. It was a tricky job, replacing our water pressure valve in our older home. He had the needed parts in his van and made the repair leaving our home clean & dry. He then replaced a few parts in a toilet tank. I will definitely call…

Paid $600–700Great priceToilet repairOutdoor plumbing system repairService not listed
★★★★★ dina · 7 months ago

Extremely pleased with this technicians level of experience. Would highly recommend him. I would not hesitate requesting him when needed again. God bless you and thank you.

Paid $700–800Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
★★★★★ Marian · Edited 8 months ago

Prompt and fixed the problem

Reasonable priceToilet repairWater heater installation
★★★★★ Billie · Edited 8 months ago

Jacob did a great job and was very knowledgeable and efficient!

Reasonable priceToilet repairGarbage disposal installationDrain cleaning
★★★★★ Nancy · 8 months ago

Andrew knew exactly what needed to happen to fix everything! Great job and great company. Will continue to contact them for any plumbing issues.

Toilet repairPlumbing leak detection
★★★★★ eve · 9 months ago

Jerome did a fantastic job!

Reasonable priceToilet repair
★★★★★ Ann · Edited 9 months ago

Kim was polite and respectful and was efficient with my plumbing repair needs. Will use him always.

Reasonable priceToilet repair+ Quality+ Professionalism+ Value
★★★★★ Matt · Edited 9 months ago

Alex gets it done!!!

Great priceToilet repairDrain cleaning
★★★★★ Susan · Edited 10 months ago

Jerome went above and beyond to do an outstanding plumbing job with Plumbworks.

Great priceToilet repair
★★★★★ George · Edited 10 months ago

Very professional and knowledgeable

Toilet repair
★★★★★ Carol · Edited 10 months ago

Service call was able to occur sooner than I had hoped! Tech was pleasant, knowledgeable, and had excellent communication throughout the process. I couldn’t be more pleased!

Reasonable priceToilet repairToilet installation+ Value
★★★★★ Bob · 10 months ago

Called yesterday and had Krum out today to fix my toilet and diagnose and fix a tub leak. Thorough, knowledgeable, friendly. Thank you!! Peace of mind is priceless

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionPlumbing leak repair
★★★★★ Jeff · 10 months ago

Jerome did a great job. He showed up on time and fixed the issue with my toilet.

Toilet repair
★★★★★ Jan · 10 months ago

Wonderful!

Toilet repair
★★★★★ Bridget · Edited 10 months ago

Terrence did an amazing job. He was thorough and did a great job explaining the situation and different options.

Toilet repair
★★★★★ Sadie · 10 months ago

Krum is the best! He came out for my home inspection during due diligence and came back out to provide the service. This was a full days of work with a partner. They moved my water shut off out of crawl space, reworked my pipes for crawl space access, reworked pipes of of a leaking sink with missing parts, and…

Paid $1,000+Not sureToilet repairPlumbing leak detectionPlumbing pipe repair
★★★★★ Daniel · 11 months ago

On time, efficient, and friendly. Highly recommended

Paid $800–900Reasonable priceToilet repairFaucet repair
★★★★ ​Bradford · 11 months ago

Terrence was very helpful in explaining all my options and the benefits of each one. Between the various issues we had, it wasn't cheap, but he left me feeling like we were in very good hands.

Paid $1,000+Reasonable priceToilet repairDrain cleaning
★★★★★ Victoria · 11 months ago

On time tidy and quick

Paid $300–400Not sureToilet repair
★★★★★ Lois · Edited 11 months ago

Eric is always knowledgeable of any plumbing problem and communicates the problem clearly. Eric had been handling our plumbing issues for several years and I would recommend him highly.

Paid $300–400Great priceToilet repair
★★★★★ Rene · Edited 11 months ago

Jerome is great - capable and efficient. Plumbworks always comes through for us.

Paid $300–400Great priceToilet repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
★★★★★ Dawn · Edited a year ago

I Have been working with Plumbworks for years and they continue to hire the best in the business. Terrance was excellent and worked with me from beginning to end. I feel confident when working with Plumbworks and highly recommend asking for Terrance the for your next plumbing job.

Paid $100–200Great priceToilet repair
★★★★★ Frank · a year ago

Great, fast, helpful and honest service from Plumb Works and Krum. Have worked with them twice now and have always had a great experience.

Reasonable priceToilet repairDrain cleaningFaucet repair
★★★★★ Del · Edited a year ago

Once again, I am so pleased with the level of Eric Ponder’s service. He is just wonderful— so trustworthy and SO incredibly NICE. I will always ask for him!

Great priceToilet repair

Show more toilet repair reviews (102 more) →

Price

$$$$
$556+16% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Questions about Plumb Works Inc.

Is Plumb Works Inc. good?

Yes by most measures: 4.9★ from 1,945 Google reviews and an Experts Score of 56/100 (grade C), #37 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).

How much does Plumb Works Inc. charge?

Customers reported a typical bill of $556 (middle half $305–$1.1k), 16% above the plumbers median of $480.

What do customers hire Plumb Works Inc. for?

Mostly toilet repair (158), plumbing leak detection (146), plumbing pipe repair (134), faucet repair (98).

Does the owner respond to complaints?

The owner replied to 40% of 1–3★ reviews (category: 82%).

Compare with