Is Plumb Works Inc. any good?
Our verdict: solid, not standout — #37 of 90 plumbers, better than 59%. Customers single out its track record and momentum; accountability is where it trails.
Track record — better than 92% of peers
Momentum — better than 85% of peers
Accountability — 6th percentile
Price $$$: 16% above typical
Plumb Works Inc. for water heater repair
Clear ✕46 customers reviewed a water heater repair job here and rated it 4.98★. Most paid $300–400 (category typical: $135–$580). For this job it ranks #9 of 70 plumbers we track.
All 46 Google reviews tagged “Water heater repair” · showing 40
Alex stayed in touch about his arrival time and was friendly and professional upon arrival. He checked the problem and assured he would fix it in 1 1/2 to 2 hours which he did. Great work by personable and capable professional!
PlumbWorks’ Andrew was effective and efficient— excellent job!! Also really nice guy.
Terrence, the technician was great.
Alex, Eric, Jerome, Andrew, and Chase from Plumb Works were very knowledgeable, friendly and professional. They showed up on time, thoroughly investigated issues and transparently quoted work to relocate exterior hose spout and related piping which was previously leaking in the crawl space. Andrew returned to repair…
Eric and Plumworks knows what they are doing!! Extremely professional and friendly.
Quick response, quick appointment, on time job done so fast great job like them and always get service from them
I’m a longtime customer and Jerome was the ultimate professional. He was able to address an additional plumbing issue, as well as my initial service request.
What excellent service! Plumb Works was able to get out within 18 hours of us requesting service on our tankless water heater. They did a wonderful job; Jerome is a thorough and friendly plumber. Thank you, Plumb Works! Can't say enough good things about this local business.
Jerome was great! We made an appointment the night before after having no hot water and he showed up first thing in the morning! He was super helpful and we will definitely using Plumbworks again.
Terrance arrived on time. He was quick and efficient, and had my water heater back up and running in no time. Nice guy, nice job.
Wow. I'm not joking...I told my wife I had goosebumps after I got off the phone with Andrew, the technician that fixed several gas leaks and an improperly vented water heater for a blind, senior neighbor here in Kirkwood. It's SO nice to deal with a friendly, confident, competent, technician who genuinely cares and…
Krum is the best! He came out for my home inspection during due diligence and came back out to provide the service. This was a full days of work with a partner. They moved my water shut off out of crawl space, reworked my pipes for crawl space access, reworked pipes of of a leaking sink with missing parts, and…
Andrew has serviced our tankless water heater in the past. He is extremely knowledgeable and provided us with several options going forward this time. Excellent customer service and repair.
Plumbworks staff are all great. Including the office and schedulers. The plumbers are professional and friendly and the work is always top notch.
I've used Plumb Works regularly for the past 5 years. Each person has been on-time, reliable, and very knowledgeable. I had just had Kim work on my tankless water heater. He identified the issues very quickly and explained the solutions and cost very well and professionally. We will be using them again!
Andrew was great
Eric was very knowledgeable and clearly diagnosed the problem very quickly. I had been dealing with this ongoing issue for years and he fixed in less than 2 hours. Very satisfied and happy and I know they stand behind their work.
Eric came to work (on time) on our tankless water heater and did a great job. Very thorough and professional. Explained process in an easy to understand way and answered all of our questions.
Andrew always does a good job! I'm glad to see Andrew get out of the Plumb Works truck when it pulls up.
The technician, Kim, was prompt, knowledgeable, and a good educator. He solved our problem where two other companies could not. He was very friendly and polite.
Have used Plumbworks for 30 years and have know Eric for 20. Great guy and best shop in town.
Andrew Wexler and Chase, his apprentice, were very thorough in their work up and explanations.
Spencer was so efficient, so nice and just a stand up guy!! He fixed out plumbing issues like a pro- which he is!
Andrew and Chase are fantastic!
They were very professional and prompt. Texted and called to let me know they were on the way and showed up within 10 min of the appointment time, which was much appreciated.
I called and the technician was at my house within an hour.
Service was timely and professional. Would definitely recommend.
The technician was knowledgeable, helpful and friendly.
They were quick to respond, come and give a quote. They scheduled the visit within one week and we're always on time. There were complications with the pipe repair, but they didn't leave until it was fixed. Overall, clean job and dedicated associates.
Although the pricing was a bit high in my opinion, they provide the best warranty out of the 20 places I called. Our water heater broke during a very hectic time and thank goodness we were connected with Kevin Denbow. He was very honest and humble and knew exactly what he was talking about. Due to his sincerity in…
Excellent service and a knowledgeable technician. Were able to come out the same day I called and got our water heater up and running. Would definitely use them again.
Took the time to explain everything. Super helpful. Will definitely call this team again next time I need a plumber.
Great work Andrew. He figured out what was wrong
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Plumb Works Inc.
Is Plumb Works Inc. good?
Yes by most measures: 4.9★ from 1,945 Google reviews and an Experts Score of 56/100 (grade C), #37 of 90 plumbers we track. 1.8% of reviews in the last two years were 1–2★ (category average 2.6%).
How much does Plumb Works Inc. charge?
Customers reported a typical bill of $556 (middle half $305–$1.1k), 16% above the plumbers median of $480.
What do customers hire Plumb Works Inc. for?
Mostly toilet repair (158), plumbing leak detection (146), plumbing pipe repair (134), faucet repair (98).
Does the owner respond to complaints?
The owner replied to 40% of 1–3★ reviews (category: 82%).
