Analyzing 7,329,7967.3M ReviewsFor 20,76820.8K Experts

Experts Reviews · Company report
Plumbing & Heating Doctor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Plumbing & Heating Doctor

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 420 Google reviews

📞 Call (907) 373-2564Request a call backWebsite ↗

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plumbing & Heating Doctor is better than 93% of pipe repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plumbing & Heating Doctor is better than 89% of pipe repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plumbing & Heating Doctor is better than 95% of pipe repair services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Plumbing & Heating Doctor for 8 kinds of job.

Plumbing & Heating Doctor for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$83–$295
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “HVAC system maintenance”

Adam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Dan from the plumbing heating doctor did great work. Got both items requested completed timely and professionally. Great individual and great company. I highly recommend them for any work related to their trades. Honest and fair.

HVAC system maintenancePlumbing leak detectionPlumbing pipe repair
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very knowledgeable and professional. I highly recommend them.

Reasonable priceHVAC system maintenance
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Refreshingly professional and responsive service in the Valley. Excellent communication and same day service for an annual furnace inspection and service. Technician, JD, took the time to explain what he was checking and gave best practices regarding furnace filter changes and general cleaning. Even changed the…

Paid $200–400Great priceHVAC system maintenance
Dogface12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Mark did a fantastic job. Explained what he was doing and showed us important things about our system.

HVAC system maintenance
Cynthia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Mark was very efficient and informative! It was great having him do the work. Would definitely call him for future work.

Paid $600–700Reasonable priceHVAC system maintenanceHeating system maintenance
Craig6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The furnace stopped working last night so I searched online for the best heating contractor and came up the Plumbing & Heating Doctor. They have the best reviews that I saw online and so I gave them a call. They were able to come out right away to troubleshoot the problem. JD was the service technician that came out…

Paid $300–400Reasonable priceHVAC system maintenanceWater tank repair
Daryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was respectful and friendly very knowledgeable on my oil heater

Paid $300–400Reasonable priceHVAC system maintenanceHeating system maintenance
Jenifer12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sean did a great job. The appointment was easy to make, they were available promptly. Sean was on time, respectful of my property, and provided good advice for future maintenance and upgrades. This service was exactly what you want it to be. Fast, fair, friendly, and above all - done right!

Paid $600–700Reasonable priceHVAC system maintenanceHeating system repair
Carmen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Richard completed a move out inspection and cleaning on our water heater, furnace, fire place and garage heater. He notified us when he was on his way arrived exactly at the scheduled time. He was extremely professional throughout the process. After he completed the service and gave us an update, providing a status…

Great priceHVAC system maintenanceHeating system maintenance
June4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was very friendly. He explained, so I could understand, exactly what he did and answered my questions about the systems. I’ve used this business in the past because their prices are very reasonable and they are very trustworthy. Recommend their service to anyone.

HVAC system maintenanceHeating system repair
GaryLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

PHD Plumbing was my salvation when my heating system was not working. Same day service and extremely professional and detailed work. Tony went above and beyond to ensure that everything was working perfectly.

Heating equipment repair & installationHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
LelandLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I usually don't bother writing these reviews (good or bad) other than doing stars occasionally. Not my thing. However, Tony and his guys have always jumped through hoops to fix my problems with my aging heating unit, and felt they deserved my time to write one. I noticed D Y (below in the comments) had a very…

Heating system maintenanceHVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality
Sarah3 days ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceHVAC system maintenance
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable priceHVAC system maintenance
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $500–600Reasonable priceHVAC system maintenancePlumbing leak detectionHeating system maintenance

Price

$529+10% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair33$295–$1.2k
Plumbing pipe repair27$295–$931
Heating system maintenance24—
Plumbing leak repair18$246–$554
Water heater installation17$1.4k–$2.8k
Plumbing leak detection17$173–$503
HVAC system maintenance15$83–$295
Toilet repair11$228–$554

Compare with

Arctic Sewer and Drain logoArctic Sewer and DrainExperts Score 97Anchorage · 4.96★First Class Plumbing and Heating LLC logoFirst Class Plumbing and Heating LLCExperts Score 97Anchorage · 4.96★907 Heating & Plumbing logo907 Heating & PlumbingExperts Score 93Anchorage · 4.94★