Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
Plumbing & Heating Doctor logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Plumbing & Heating Doctor

Anchorage, AK · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.9★ from 420 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plumbing & Heating Doctor is better than 93% of pipe repair services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plumbing & Heating Doctor is better than 89% of pipe repair services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plumbing & Heating Doctor is better than 95% of pipe repair services.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plumbing & Heating Doctor is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Plumbing & Heating Doctor for 8 kinds of job.

Plumbing & Heating Doctor for heating system installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.6k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Heating system installation”

Kelsey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Our furnace stopped working, and we had a great experience with Plumbing and Heating Doctor. They were able to come check it out the same day, and we had a new furnace installed the next day. Super fast, great communication, and J.D was awesome.

Heating system installation
Noah8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had the most amazing experience with the Plumbing and Heating Doctor team. Aria and Braxton in the office were great communicators and always got me answers promptly. Tony jr. got me the quote and took the time to explain each item for the repairs. Mark and JD were the techs that made the repairs. All I know is I…

Paid $2,000+Great priceWater heater installationWater tank installationHeating system installation
Arronnrachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were searching for a plumber to install baseboard heating in a customer’s house. We had several no shows and left quite a few phone messages to other plumbing companies. Then someone referred PHD to me. They actually answered the phone and showed up on time for an estimate. Dan was respectful and considerate to…

Paid $2,000+Reasonable priceHeating system installationInstall thermostatThermostat repair
tracie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Plumbing and heating doctor is by far the best company around! I won a new heater from their giveaway and they have been amazing. Every person I dealt with was extremely professional and the quality of work that they did when they installed the new heater is by far amazing. I would recommend this place to anyone looking for caring and professional people!

Heating system installation
PattiLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a water leak they came and fixed it same day. They also replaced my whole heating system. The price was reasonable and they did not charge me more then what they quoted me. They put in a whole heating system in one day. They worked from 8:15am to 5:30pm. I'm very impressed by their work ethic and timeliness. Will be using them again in the future!

Heating system installation+ Responsiveness+ Punctuality+ Professionalism
Idris10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Tony and crew are extremely responsive, professional and thorough. They are our go to guys - for us and our entire neighborhood. This year they have a new program that allows you to pay one sum to cover all your annual inspections of furnace, a/c or whatever annual maintenance you have done. So much easier than pay…

Heating system maintenanceInstall ACHVAC duct & vent installation+ Punctuality+ Quality
Darla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service! I needed after hours and weekend service and they we here right away. Tony, Robby, and Jake are professional, efficient, and very informative. Very happy with new combi unit and they will be who I call every time.

Heating system installation+ Responsiveness+ Punctuality+ Quality
Tausha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had a wonderful experience with the Plumbing and Heating Dr. Tony was quick to reply to my phone call after we found a water leak. On time, courteous, hard worker. He installed a tankless water heater for us and we are very happy with the service and product.

Heating system installation+ Responsiveness+ Punctuality+ Quality
Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system installation+ Responsiveness+ Professionalism

Price

$529+10% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 67%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair33$295–$1.2k
Plumbing pipe repair27$295–$931
Heating system maintenance24—
Plumbing leak repair18$246–$554
Water heater installation17$1.4k–$2.8k
Plumbing leak detection17$173–$503
HVAC system maintenance15$83–$295
Toilet repair11$228–$554

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