How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%53+8Craft & service 20%34+6.8Value 10%29+2.9Momentum 8%59+4.7Track record 7%84+5.9Accountability 5%27+1.4Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCOREPlumbing Express - Atlanta Repipe Specialists
Better than 44% of plumbers · #50 of 90
Plumbing Express - Atlanta Repipe Specialists for water heater repair
Clear ✕All 69 Google reviews tagged “Water heater repair” · showing 60
Rod was great as always
I had a great experience with Plumbing Express. My water heater went out and they were able to come out quickly to check it and then get it fixed right away. They communicated well and set expectations that they exceeded. Anthony was my service technician and did an excellent job and was extremely friendly and…
Very friendly and timely service. Actually did troubleshooting on the unit to diagnose what the issue was. Very satisfied.
timely and took care of job
Josh came out and provided a wonderful relief to my worries as he addressed my tankless water heater issue. Thank you!!!
Ed was WONDERFUL! He made right something that should have never happened.
Do yourself a favor and NEVER use this company. The tankless water heater descaling service is a SCAM! My water heater kept giving error code of blockage, and I had to reset it every other day. The tech Anthony recommended descaling. I was charged close to $900 for diagnosing the water heater and descaling it. It…
Daniel was amazing! Highly recommend Plumbing Express. Will keep them in mind for all future plumbing services.
The technician was friendly, knowledgeable and accommodating! He quickly assessed the issue and replaced the component and got me back in service.
Anthony was prompt, very professional, and very friendly and took care of our water heater issue quickly. He explained the process he would take and kept us informed while he was here. We have always had a good experience with Plumbing Express and have used them multiple times.
Had a great experience with Dylan from Plumbing Express! Scheduling was a breeze, he showed up on time, and his knowledge was impressive — he addressed all of our concerns without hesitation. The repair price was very competitive, and he even threw in an extra service at no additional charge. Will definitely be calling Plumbing Express again!
I woke up to no hot water Sunday morning! I called Plumbing Express and they were able to schedule me for first call Monday. Josh arrived and surveyed the situation. He advised me that the T &P line had not been attached by the person who originally installed this in 2022! Josh attached the T & P, drained the…
Anthony was great! Thorough, professional, courteous. He spent a great deal of time listening, answering my questions, and educating me.
2 other companies and plumbers couldn’t fix the issue but Dylan was able to identify and fix the issue in one afternoon.
Service couldn’t be completed due to needing a new system. We appreciate the very informative visit as well as insight that could help after a new unit install.
Called Plumbing Express as tankless hot water not operating. Their website states "Get Free Plumbing Quote ". When service man showed up an looked at unit he said there would be a $207 charge to look into unit in order to give me a quote to fix unit. Due to not having hot water and time required to get another…
Great and informative service while I was in a bind without a functioning water heater.
Very pleased with Rod and his service of our tankless hot water heater. He installed a new tankless that is superior to the one it replaced and did so quickly and for the estimated price
Everything about my experience was A++ service. From the friendly receptionist who took our call and let us know available times to Dylan who was friendly, knowledgeable and extremely professional. He helped fix everything and left it better than ever. Great Atlanta plumber team. You will not be disappointed!
Pretty disappointed with my experience. Immediately after the technician flushed my hot water heater, my home’s hot water stopped working as it used to — now it takes about a minute to heat up, whereas before it was instantaneous. The company then quoted me $1,200 to repair the recirculation pump, which had been…
Dylan was great at diagnosing and getting our hot water up and running quickly.
Very professional and caring!
This was my second time using Plumbing Express. Once again, I had an excellent experience with Anthony Perez and Mark “Muscles,” who came out on Wednesday, September 17th to replace my old leaking hot water heater with a new tankless system. From start to finish, their service was outstanding. They showed up on…
Antonio was amazing! Very knowledgeable and quick.
THIRD REVIEW 11/05/2024 - Daniel did a tankless flush and all went great. Also had him install a pressure reducing valve for an espresso machine. The work was once again flawless. Highly recommend to anyone needing plumbing service. UPDATE 10/20/2023 - Called on Plumbing Express for a tankless water heater flush…
Dylan is fantastic!
Purchased a new water heater 2 years ago. A part burned out this week and they came to replace it under warranty. Our technician was calm and friendly and efficient.
Daniel Perez did a wonderful job fixing our water heater today. He arrived on time, did a quick assessment of the issue and worked on cleaning out the burners and flushing the system to get it up a running. He went above and beyond fixing a couple of unrelated potential issues. Loved his enthusiasm and energy … thank you!!
Rod did a great job, knowledgeable, personable and finished quickly
Our technician was Dave. He was reliable, knowledgeable, and professional. We definitely recommend and would use again.
Very glad to have him working in our plumbing needs .
Dylan Sargent showed up on time and was very professional. He was able to fix an issue that eluded two other technicians from other companies. Will definitely use Plumbing Express again!
Very professional organization and very responsive to the customer’s need. Extremely happy with the work Ed, Ivan and now Rod have completed for me at my residence.
The technician was detailed and knew exactly what he was doing. Very efficient. Would definitely recommend him. I'm a satisfied customer.
Had my house repiped in 2020. They did a great job and no issues so far. 🤞🏽 Great you customer service and professionalism. Called for issue with hot water heater this week. Again, it was handled well, fixed within hours with great service.
Water heater repair
Very informative and helpful in arranging new installation.
Analyzed problem quickly and correctly. Bought new water heater which was very fairly priced and installed promptly. Couldn't ask for more!
David was extremely knowledge, respectful, complete and helpful. He took the time to walk me through what was wrong and what needed to be done. I high recommend he and the company he represents
My Water Heater stopped working due to an unknown error. After numerous calls around town trying to get it fixed Plumbing Express was the only company that notified me that it was because of a defective part. This is where they gained my trust. When Daniel E. worked on my water heater and not only was he…
Thomas and Derick really helped us out getting hot water back on during the winter, thanks guys!
Unfortunately, I have had to call Plumbing Express several times bcuz my house has different issues. They are always very professional. I have worked with Daniel now three times, and he is great. Plumbing Express has always had really good plumbers, in addition to Danielle as well. Danielle is very kind and…
Very good and have job to do next week already scheduled
We have used Plumbing Express twice and both times they did a great job.
I am extremely pleased and satisfied with the work done by Plumbing Express. David Roark was very professional and very meticulous in his work. I highly recommend this organization and David and will surely continue to use their service. Thanks.
We got total of 4 estimates for this job. Some came in higher, but one came in lower. What sealed the job for Plumbing Express was the professionalism, detailed knowledge, confident honesty of Daniel Perez. The job that was done exactly the way he described and in the time he estimated. Plumbing Express will be our…
So very very happy with Andrew and the Plumbing Express team! Andrew was extremely thorough with his assessment, work, and answering any questions either my husband and I had. He was also extremely friendly, on time, professional, offered reasonable options and kept a clean workspace. I definitely recommend this…
Andrew was professional, helpful, and efficient. Would absolutely use him and plumbing express again
Love the customer service. Professional but friendly. Each time I have used your services the technicians were very informative about what they were doing, why the doing it and educated about the long term function of my hot water heater. Never had any technician do that. I loved Jose and David and the young…
My mother called this company to replace an old water heater and Dave represented this company nicely. He was very knowledgeable about his work, explained to me what the issues were and how he would fix them with the replacements, and was very respectful and professional when we had a couple conversations. If my…
David Tzikas was outstanding!
This company is fantastic. Extremely happy, will be using David for all future plumbing issues!
Dylan provided excellent customer service, observed COVID protocols, and was highly professional. He was also willing to talk through the various problems with me and arrange a discounted price due to the number of items we had to fix in one go-round! Definitely recommend Plumbing Express and Dylan in particular.
On time, knowledgeable and extremely professional. This was one of the best experiences I've ever had with a plumber, and will absolutely be using them for any future needs!
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vs category
Blue = Plumbing, grey = plumbers average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%46+16.1Reliability 15%53+8Craft & service 20%34+6.8Value 10%29+2.9Momentum 8%59+4.7Track record 7%84+5.9Accountability 5%27+1.4Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
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Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
