PLUMBERS · PHILADELPHIA, PA
Plumbing Pals logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%26+9.1Reliability 15%14+2.1Craft & service 20%83+16.6Value 10%61+6.1Momentum 8%34+2.7Track record 7%67+4.7Accountability 5%87+4.4Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.46SCORE

Plumbing Pals

Better than 43% of plumbers · #51 of 90

4.9★1,809 Google reviewsGoogle star rating as shown on Google Maps.
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
96%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Plumbing Pals for sump pump repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000–1,200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 17

All 10 Google reviews tagged “Sump pump repair”

★★★★★ Krishna · 2 months ago

We’ve used plumbing pals THREE times now and this is your one-stop shop! We highly recommend! Booking is exceptionally easy, the office team is very responsive and helpful. They are transparent about the cost of services and send comprehensive estimates. Shout-out to Alan who has come to our home for two calls. He…

Paid $1,000–1,200Garbage disposal installationFaucet repairToilet installation
★★★★★ Daniele · 11 months ago

Our main sewer pipe was cracked. The guys did an excellent job excavating under the sidewalk, replacing the pipe, and repairing the bricked sidewalk. Very professional and easy communication. Highly recommended.

Paid $1,000+Reasonable priceOutdoor plumbing system repairSump pump repairSewer repair
★★★★★ Alison · 3 years ago

Can’t say enough great things about this company as well as the plumber, Tim, who handled our sump pump job. Timely, responsive, honest and professional. I’ll be using them in the future for sure and recommending to clients and anyone looking for a reliable referral.

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Amber · 3 years ago

Great service by Tim and Sam! Knowledgeable polite respectful. Highly recommend. Thank you!

Plumbing leak detectionPlumbing leak repairSump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Jonathan · 3 years ago

New customer. Called due to noisy sump pump and they had a technician out within an hour! Sammy, the technician, was great! He was honest and showed me that my pump was fine and it was just that my float got caught up. He pushed it down and applied WD-40. He also recommended a standby pump from Home Depot for $50 in…

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Erin · 4 years ago

We called Economy with an issue related to our sump pump and they were able to have someone come out the next day. Great communication and excellent service, Anthony explained what the issue was and how we could avoid it going forward, and quickly resolved the issue in under an hour. Would absolutely recommend…

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Mian · 4 years ago

My 15 yr old sump pump stopped working and l decided to replace with a new one. While other businesses would charge me $70+ just to take a look, Economy Plumbing gave me a quote over the phone (and the price was very reasonable!). The next day, two plumbers arrived one hour ahead of schedule and replaced the sump…

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Shawn · 4 years ago

Sammy from Economy Drain Cleaning & Plumbing arrived on time to diagnose a problem I had with my bathroom pump. In less than 30 minutes, the problem was diagnosed to the best of his ability and a fix was identified to get the pump working again. I was shocked at how quickly it was to get a plumber on site and to…

Sump pump repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Nancy · 3 years ago

Rating only, no written review.

Garbage disposal installationSump pump repair+ Responsiveness
★★★★★ Lanee · 4 years ago

Rating only, no written review.

Faucet repairSump pump repair

vs category

Blue = Plumbing, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (83 reviews)2024-Q2: 4.77★ (73 reviews)2024-Q3: 4.79★ (63 reviews)2024-Q4: 4.80★ (71 reviews)2025-Q1: 4.82★ (108 reviews)2025-Q2: 4.61★ (31 reviews)2025-Q3: 4.90★ (79 reviews)2025-Q4: 4.73★ (59 reviews)2026-Q1: 4.93★ (82 reviews)2026-Q2: 4.85★ (99 reviews)2026-Q3: 4.85★ (110 reviews)2026-Q4: 4.33★ (6 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$432-10% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 28%Reasonable 62%Overpriced 4%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%26+9.1Reliability 15%14+2.1Craft & service 20%83+16.6Value 10%61+6.1Momentum 8%34+2.7Track record 7%67+4.7Accountability 5%87+4.4Experts Score= 46Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
26
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
83
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
61
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
34
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
67
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
87

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+562 / −5
Professionalism
+644 / −5
Responsiveness
+606 / −2
Punctuality
+595 / −2
Value
+455 / −5

Compare with