Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
Google reviewers rate Plumbing Pilots five stars based on 214 reviews, noting that the owner responds to 98% of feedback. Customers frequently praise the company for punctuality, clear communication, reasonable pricing, and professional service during tasks like gas line installation and drain clearing. The team is described as knowledgeable and courteous, often providing upfront options and cleaning up after work. One negative review mentions a lack of service availability in Gary, Indiana.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
214 Google reviews we collected
Phrases our text analysis found in 189 written reviews
Price verdicts customers left with their Google review
Middle half of what 10 customers paid ($271–$639) · gold mark = category median.
How often each topic comes up in the written reviews
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He also was kind and handled one small item under the kitchen sink for me while he was here.”
“Connor showed up on time and finished the job quickly.”
“…and they gave me options up front about what needed to happen for my slow drain.…”
“I highly recommend Connor Griffin of Plumbing Pilots!”
“Two plumbers showed up and they were very knowledgeable, friendly and diagnosed and fixed the problem quickly.”
“He took the time to explain everything from worst to best case scenario and then replaced the broken parts quickly and efficiently.”
“The price was very reasonable and they explained everything as they worked through and solved my long-standing issue.”
“Very quick response and great communication throughout.”
“…the window of time they said they would be, and they gave me options up front about what needed to happen for my slow drain.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Great experience! Connor showed up on time and finished the job quickly. Had them install a natural gas hookup for a portable generator. Definitely recommended
I called these guys, and they answered the phone! And, beyond that, they were there within the window of time they said they would be, and they gave me options up front about what needed to happen for my slow drain. They did a great job!
Two plumbers showed up and they were very knowledgeable, friendly and diagnosed and fixed the problem quickly. Office staff super friendly and helpful. It’s a comfort knowing that if any other plumbing issues were to arise then I know exactly who to call. Plumbing Pilots are now in my contact list and I can easily…
Amazing company and service. I spoke with Abby on the phone who was super friendly and she booked an appointment for the next day. Connor and Nick came out who were both great! Both were very professional, and they did an all around excellent job. The price was very reasonable and they explained everything as they…
Showed up when they said they would, did the work efficiently and well, cleaned up afterward, and charged me a reasonable price. Professional, helpful, and polite all the way. I will be calling Plumbing Pilots for all my future plumbing work!
Conrad and Nick came and completed 3 separate jobs - including one huge one - installing a reverse osmosis water filtration system. They were here for hours working like beavers and I'm very happy with the results. Thanks Conrad and Nick!
5.0 ★★★★★ 214 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Good job replacing a natural gas line.
Great experience! Connor showed up on time and finished the job quickly. Had them install a natural gas hookup for a portable generator. Definitely recommended
I called these guys, and they answered the phone! And, beyond that, they were there within the window of time they said they would be, and they gave me options up front about what needed to happen for my slow drain. They did a great job!
Jenny! Thank you for sharing your experience!
Finally - I have found a plumber that is good to work with, not trying to hook me for over the top prices and does a very good, skilled job!!! He also was kind and handled one small item under the kitchen sink for me while he was here. I highly recommend Connor Griffin of Plumbing Pilots!!!
Thank you for your review! Connor is great!
Two plumbers showed up and they were very knowledgeable, friendly and diagnosed and fixed the problem quickly. Office staff super friendly and helpful. It’s a comfort knowing that if any other plumbing issues were to arise then I know exactly who to call. Plumbing Pilots are now in my contact list and I can easily look them up knowing that they are knowledgeable, friendly, helpful and it isn’t going to cost an arm and a leg! I highly recommend them!
Thank you for sharing your experience!
Amazing company and service. I spoke with Abby on the phone who was super friendly and she booked an appointment for the next day. Connor and Nick came out who were both great! Both were very professional, and they did an all around excellent job. The price was very reasonable and they explained everything as they worked through and solved my long-standing issue. I will definitely be using you all for any future plumbing needs. Thank you again, Abby, Connor, and Nick.
Than you for sharing your experience! We are happy to have a great team!
Great experience with Plumbing Pilots. Very quick response and great communication throughout. Had them out to do some gas line repairs and was surprised at how fast Connor was able to make the assessment, give me a fair price to doing the actual repair. Very satisfied with his work and attention to detail. Will use Plumbing Pilots again
Thank you for sharing!
Soren and Nick were very professional, friendly and got the job done for my 90 year old mom. I highly recommend both of them and will continue to use them for any plumbing needs!! Brenda J Coleman
Soren and Nick are great! Thank you for sharing!
Showed up when they said they would, did the work efficiently and well, cleaned up afterward, and charged me a reasonable price. Professional, helpful, and polite all the way. I will be calling Plumbing Pilots for all my future plumbing work!
Thank you for the review!
Conrad and Nick came and completed 3 separate jobs - including one huge one - installing a reverse osmosis water filtration system. They were here for hours working like beavers and I'm very happy with the results. Thanks Conrad and Nick!
Thank you for sharing your experience!
Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts
