Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Plumbs Up Plumbing - Greenville, NC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty87−1.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Plumbs Up Plumbing - Greenville, NC

Greenville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.9★ from 305 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plumbs Up Plumbing - Greenville, NC is better than 91% of tank installation.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 92% of tank installation.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plumbs Up Plumbing - Greenville, NC is better than 87% of tank installation.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plumbs Up Plumbing - Greenville, NC is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 68% of tank installation.B
68

Reviews for your job

Customers hired Plumbs Up Plumbing - Greenville, NC for 8 kinds of job.

Plumbs Up Plumbing - Greenville, NC for shower repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Shower repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Shower repair”

The2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Highly recommended for any plumbing services. Nathan flushed and cleaned our tankless hot water heater, installed a new drain, fixed a shower head leak. Professional service, very knowledgeable, and will use for any future needs.

Paid $200–400Great priceDrain cleaningPlumbing leak detectionWater heater repair
Alison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Anthony was excellent to work with for my shower drain leak and hot water heater flush. He was professional and answered all of my questions.

Shower repair
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I was looking for a plumber. I tried online. I called four different numbers and Plumbers up Plumming was the only company that answered the phone. They came right out gave us an estimate and started the next day. Anthony and Christian were very professional. They did an awesome job on repairing our shower lines…

Paid $1,000+Not surePlumbing pipe repairToilet installationFaucet installation
Melissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Anthony was great and made the experience of having a plumber in your house a pleasure. I showed up while he was away getting something for the job and I had never met him before. When he returned, he immediately stuck out his hand and introduced himself, which was unexpected, but very much appreciated. He left the…

Paid $1,000+Not sureShower repair
Gregg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Five stars! Anthony was honest, efficient, and very skilled. Our technician showed the upmost respect for our home and was very knowledgeable on his trade. Anthony called me when he was on the way, fixed my leaky shower valve, and charged exactly what was quoted. I will be using Plumbs Up Plumbing again!

Plumbing leak detectionShower repair
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Shout out to Nathan and Crew from Plumbs Up. Professional throughout, and clearly cared about craftsmanship. Thanks guys!

Paid $800–900Reasonable priceShower repair
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Anthony was outstanding. Prompt, polite and had great knowledge of his craft. The next time we have plumbing needs we will definitely call again.

Paid $300–400Reasonable priceShower repair
S6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Punctual and very professional yet friendly. Knew what they were doing and didn’t have to YouTube how to fix my problem :)

Faucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Cynthia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for your great work. You worked expeditiously to meet our need. A+. Mr and Mrs Lane

Faucet installationFaucet repairShower repair+ Responsiveness+ Punctuality+ Quality
Kia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tony and Stephen provided consistently outstanding service with professionalism and respect. I felt very comfortable trusting them with repairs to our home. I highly recommend their services!

Shower repair+ Responsiveness+ Punctuality+ Quality
AnthonyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very good job, quick and at a good price!

Shower repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$429-23% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair36$295–$755
Toilet repair31$227–$585
Plumbing leak detection25$172–$888
Drain cleaning22$276–$493
Water heater installation20$1.2k–$2.5k
Faucet installation13$352–$1.8k
Faucet repair12$228–$858
Outdoor plumbing system repair11$479–$1.9k

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