iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty87−1.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 24 tank installationiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★305 Google reviews · 24 photos
95%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
77%reviews answered by the owner
$429typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Plumbs Up Plumbing for same-day availability, punctual arrivals, and clear communication regarding repairs and pricing. Reviews highlight successful services including hot water heater installation, leak detection, and drain clearing, with staff noted for professionalism and thorough explanations. However, a recurring criticism among low-star reviewers involves missed appointments, unreturned calls, and perceptions that costs were high or estimates were delayed.
Google rating: 4.9 out of 5 from 305 reviews (95% five-star).
Reviews on this page: 305 Google reviews (290 with written comments, 3 with photos).
Owner responses: the business replied to 77% of reviews.
Most recent review: October 26, 2026.
Service: Tank serving Greenville, North Carolina.
Data from Google, last updated October 28, 2026.
Score profile vs other tank installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyTank Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plumbs Up Plumbing - Greenville, NC: 91/100 on this factor. Category median: 90.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC: 92/100 on this factor. Category median: 90.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plumbs Up Plumbing - Greenville, NC: 87/100 on this factor. Category median: 97.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plumbs Up Plumbing - Greenville, NC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC: 68/100 on this factor. Category median: 48.B
68
Bar = this company · dark tick = category median.
Star ratings
305 Google reviews we collected
4.9of 5
5 stars29195%
4 stars41%
3 stars31%
2 stars00%
1 star72%
Praise vs complaints
Phrases our text analysis found in 290 written reviews
98%praise
Praise66998%
Complaints122%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3536%
Reasonable5355%
Overpriced22%
Not sure77%
$429-23% vs typical tank installation
Middle half of what 79 customers paid ($264–$806) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17626%
Speed & response15122%
Quality & results11317%
Would recommend11016%
Price & value497%
Communication467%
Honesty & trust365%
What customers talk about
We read 290 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“When I called the office and spoke with Lisa, she was very friendly and professional as were Bubba, Nate and Anthony.”
“Same day troubleshoot, removal of old hot water heater, installation of new hot water heater, along with ensuring everything was up to code and identi…”
“Him and Andrew came out and cleared our vent and fixed the issue.”
“Both Anthony and Nathan, and several other gentlemen they sent to help, worked through the cold weather to clear a terrible clog my house pipes had.”
“If you are looking for a trustworthy plumber look no further, Plumbs Up Plumber is for you!”
“I would not recommend this business even if they were the last available- YouTube is more responsive.”
“After I googled price estimates for water valves, I thought the price charged was reasonable.”
“I thought it was pretty pricey, but it might have been in league with other companies.”
“Anthony is patient answering and explaining any questions you may have.”
“I had been experiencing a water leak for several months; I was looking for a trustworthy company to resolve my leak.”
People customers mention
Anthony37 reviews
Andrew20 reviews
Nate15 reviews
Nathan13 reviews
Gray11 reviews
Hunter10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Plumbs Up Plumbing - Greenville, NC for 8 kinds of job. Pick one to see what they paid and said.
CCandiceLocal Guide · 157 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
brb too busy using my brand new hot water heater to type. In all seriousness, this is the only company that when I called, they did not ask me to speak to the homeowner. The service was earlier than scheduled and so much faster than I expected. Same day troubleshoot, removal of old hot water heater, installation…
Paid $2,000+Great priceWater heater installation
SSandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Anthony was very professional. Him and Andrew came out and cleared our vent and fixed the issue. Will not hesitate to use them again whenever we need services!
Sandy & Cammie
LLauren2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Called in the morning and they came out the same day and fixed the issue in like 15 minutes. Anthony was very polite and friendly. I'd definitely use them again.
Paid $200–400Not sureToilet repair
TThe2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Highly recommended for any plumbing services. Nathan flushed and cleaned our tankless hot water heater, installed a new drain, fixed a shower head leak. Professional service, very knowledgeable, and will use for any future needs.
LLoriLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Nathan was great.
So nice, personable and professional. He installed a new toilet after we discussed options, and I am very satisfied overall with the qualityof service. I will definitely use this company for future plumbing needs.
Paid $400–600Great priceToilet repair
SSharonLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I called Plumbs-Up on a Sunday afternoon expecting to leave a voice mail; instead a real person answered. I told him my needs, and he gave me a window when I could expect a technician. The technician and his assistant arrived the next day during the projected time frame. Technician Anthony had to go and purchase the…
brb too busy using my brand new hot water heater to type. In all seriousness, this is the only company that when I called, they did not ask me to speak to the homeowner. The service was earlier than scheduled and so much faster than I expected. Same day troubleshoot, removal of old hot water heater, installation of new hot water heater, along with ensuring everything was up to code and identifying a leak at the meter closest to the street. Treated our yard and our house like it was theirs. Communicative, prompt, honest, fast, dependable. 10/10 recommend.
Price assessment: Great price
Price: $2,000+
Services: Water heater installation
B
Bonnie Lucas1 reviewiTotal number of Google reviews Bonnie has written across all businesses on Google Maps, not just this one.
First, I want to thank you for resolving my issues. I had been experiencing a water leak for several months; I was looking for a trustworthy company to resolve my leak. When I called the office and spoke with Lisa, she was very friendly and professional as were Bubba, Nate and Anthony. My water leak was resolved in a competent manner and the workmen conducted themselves professionally throughout the job. If you are looking for a trustworthy plumber look no further, Plumbs Up Plumber is for you!
I had some work done on my house, they came on time and completed the job super quick. Absolutely using for anything plumbing needed again.
Services: Outdoor plumbing system repair
Response from the owner · a month ago
Thanks for the great review, Jesse. We are glad our team arrived on time and completed the job quickly. We appreciate you trusting us with your plumbing needs and look forward to helping again.
H
Hope Anderson3 reviewsiTotal number of Google reviews Hope has written across all businesses on Google Maps, not just this one.
the guys did a great and quick job getting a screw out of my food disposal !!! thanks
Services: Service not listed
Response from the owner · a month ago
Thanks, Hope — we’re glad our team could quickly remove the screw from your food disposal and get everything working safely. We appreciate your kind words and are here if you need any help in the future.
P
Paden Vernon1 reviewiTotal number of Google reviews Paden has written across all businesses on Google Maps, not just this one.
Had a gas leak under the stove. Pat and the crew were out and had it fixed up within the hour. Really appreciate their work.
Response from the owner · 2 months ago
Thanks, Paden. We're glad Pat and the crew could get that gas leak fixed quickly and safely. We appreciate you trusting us and are here if you ever need anything else. Thank you for the great review.
C
Cyrus Waters1 reviewiTotal number of Google reviews Cyrus has written across all businesses on Google Maps, not just this one.
Great customer service. Technician was very efficient. Diagnosed problem fast and solved.
Response from the owner · 2 months ago
Thank you, Cyrus — we’re glad to hear our technician was efficient and resolved your issue quickly. We’ll pass your kind words along to the team. Please reach out if you need anything else in the future.
S
Sandy Swain2 reviewsiTotal number of Google reviews Sandy has written across all businesses on Google Maps, not just this one.
Anthony was very professional. Him and Andrew came out and cleared our vent and fixed the issue. Will not hesitate to use them again whenever we need services!
Sandy & Cammie
Price assessment: Reasonable price
Price: $600–800
Services: Drain cleaning, Plumbing pipe repair
Response from the owner · 2 months ago
Thank you, Sandy & Cammie — we appreciate the kind words. We're glad Anthony and Andrew were able to clear your vent and fix the issue. We look forward to helping you again whenever you need service.
L
Lauren Dazey2 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Called in the morning and they came out the same day and fixed the issue in like 15 minutes. Anthony was very polite and friendly. I'd definitely use them again.
Price assessment: Not sure
Price: $200–400
Services: Toilet repair
T
The Bowmans2 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Highly recommended for any plumbing services. Nathan flushed and cleaned our tankless hot water heater, installed a new drain, fixed a shower head leak. Professional service, very knowledgeable, and will use for any future needs.
Thank you so much for the glowing recommendation. We’re glad Nathan was able to flush and clean your tankless hot water heater, install the new drain, and fix the shower head leak to your satisfaction. We appreciate your trust and look forward to helping with any future plumbing needs. Please call us anytime you need assistance.
L
Lori GillissLocal Guide · 27 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Nathan was great.
So nice, personable and professional. He installed a new toilet after we discussed options, and I am very satisfied overall with the qualityof service. I will definitely use this company for future plumbing needs.
Price assessment: Great price
Price: $400–600
Services: Toilet repair
Response from the owner · 3 months ago
Thank you, Lori — we appreciate you taking the time to share your experience. We're glad Nathan was personable and professional and that your new toilet installation met your expectations. We'll pass your kind words along to him and look forward to helping with any future plumbing needs.
