Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Plumbs Up Plumbing - Greenville, NC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%68+4.8Craft & service penalty87−1.3Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Plumbs Up Plumbing - Greenville, NC

Greenville, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #11Position by Experts Score among all companies we track in this category. of 24 tank installation · 4.9★ from 305 Google reviews

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Report card

Percentile vs other tank installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plumbs Up Plumbing - Greenville, NC is better than 91% of tank installation.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 92% of tank installation.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plumbs Up Plumbing - Greenville, NC is better than 87% of tank installation.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 100% of tank installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plumbs Up Plumbing - Greenville, NC is better than 100% of tank installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plumbs Up Plumbing - Greenville, NC is better than 68% of tank installation.B
68

Reviews for your job

Customers hired Plumbs Up Plumbing - Greenville, NC for 8 kinds of job.

Plumbs Up Plumbing - Greenville, NC for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$402–$591
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Water heater repair”

The2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Highly recommended for any plumbing services. Nathan flushed and cleaned our tankless hot water heater, installed a new drain, fixed a shower head leak. Professional service, very knowledgeable, and will use for any future needs.

Paid $200–400Great priceDrain cleaningPlumbing leak detectionWater heater repair
caitlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Anthony from Plumbs Up Plumbing was hands down the best plumber I’ve ever worked with. He did an incredible job diagnosing and fixing my tankless water heater quickly and efficiently. You can tell right away that he’s extremely skilled and knowledgeable—he knew exactly what he was doing and explained everything…

Paid $800–900Outdoor plumbing system repairWater heater repair
AbbyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a PVC pipe connected to our tankless water heater freeze and crack. Plumbs Up Plumbing responded promptly and resolved the issue quickly. The technician was efficient, professional, and very polite. The repair was done thoroughly, and everything is working perfectly again. Highly recommend their services!…

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Kevin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The team responded within hours and had may tankless water heater working. Bubba was my tech a waked me through the process/repair. Definitely recommended this company.

Paid $300–400Reasonable priceWater heater repair
Juan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Anthony and Bubba went above and beyond! They first came to check our tankless water heater. After troubleshooting and conducting a thorough inspection, they found that the tankless water heater was shot due to our high pressure regulator on our propane tank having a leak causing all our propane leaked out. They…

Reasonable priceWater heater installationWater heater repair
Trey1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My guy Anthony did an amazing job

Great priceWater heater repair
Chad1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They came out and gave me an estimate during the holidays and allowed me to consider my options. I ended up going with a tankless conversion for long term use. They were great about working through some scheduling issues. Bubba was great to deal with and took pride in doing a good job. Will definitely use them in the future for my plumbing needs.

Paid $1,000+Reasonable priceWater heater installationWater heater repair
Scott10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Anthony from Plumbs Up Plumbing was absolutely outstanding. From the moment he arrived, he was professional, friendly, and clearly knowledgeable about his work. He took the time to explain what needed to be done, walked me through the process, and made sure I felt completely comfortable with the repairs. His…

Paid $100–200Great priceShower installationWater heater repair
Chicken1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Called Plumbs Up Plumbing on a Thursday to see about getting an old pipe removed that was connected to a radiator. They came out the next day and were able to remove the pipe and also installed a switch on one of the pipes free of charge since it wasn’t up to code. Anthony was the guy who came out he had the job…

Paid $400–500Reasonable priceWater heater repairService not listed
Russell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Reliable and professional service on our water heater! Thanks.

Water heater repair+ Responsiveness+ Punctuality+ Quality

Price

$429-23% vs typical tank installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 55%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair36$295–$755
Toilet repair31$227–$585
Plumbing leak detection25$172–$888
Drain cleaning22$276–$493
Water heater installation20$1.2k–$2.5k
Faucet installation13$352–$1.8k
Faucet repair12$228–$858
Outdoor plumbing system repair11$479–$1.9k

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