Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Plunkett's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%95+13.4Replies to reviews 7%89+6.3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Plunkett's Pest Control

Decatur, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 114 flea exterminators · 4.9★ from 89 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plunkett's Pest Control is better than 93% of flea exterminators.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plunkett's Pest Control is better than 87% of flea exterminators.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plunkett's Pest Control is better than 99% of flea exterminators.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plunkett's Pest Control is better than 95% of flea exterminators.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plunkett's Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plunkett's Pest Control is better than 89% of flea exterminators.A
89

Reviews for your job

Customers hired Plunkett's Pest Control for 8 kinds of job.

Plunkett's Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#86 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “General pest inspection”

Kristina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

As first-time homeowners, finding mice in our house was the last thing we wanted to deal with. Dylan came out right away, put together a clear plan to take care of the issue, and helped us feel confident that future problems could be prevented. Highly recommend!

Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
JasonLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This is perhaps my 5th time using Plunketts, but I think the first at my current address. My tech, Brandon, was communicative, on time, and incredibly helpful. We had stinging insects last fall make their way into our house, and he walked through all of the areas of concern with me, telling me what happened and how…

Paid $80–100Reasonable priceGeneral pest inspection
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dylan Schultz was very professional and showed up when he said he would be at my house to talk over my concerns. I had an appointment with another company last week for an estimate and on the day of the appointment they never bothered to show up or call. I am very pleased now that they did not show as I look forward…

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Anne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service- thorough, knowledgeable & friendly!

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Justin is our pest control professional from Plunkett's and we are very happy with the service he and the company provides. Justin has shown himself to be professional, reliable, and knowledgeable in regards to our concerns our family has had. I would recommend Plunkett's if you are looking for a reliable pest control!

Ant exterminationHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jason6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The technician was very helpful and knowledgeable. She was able to conduct my inspection on short notice and provide instant feedback on her findings.

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
tomLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral pest inspection
HowardLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationGeneral pest inspection+ Professionalism
Troy5 years ago★★★★

Rating only, no written review.

Ant exterminationGeneral pest inspectionSpider extermination+ Punctuality+ Quality+ Professionalism

Price

$135+30% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 65%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination17$73–$246
Home inspection11$61–$139
Hornet & wasp extermination10$79–$246
Ant extermination9$63–$191
General pest inspection9$58–$133
Spider extermination8$56–$136
Bug & insect extermination6$58–$131
Termite inspection2$71–$214

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