Pest control service · Decatur, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%95+13.4Replies to reviews 7%89+6.3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#69 of 114 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 40%
4.9★★★★★89 Google reviews · 11 photos
97%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
$135typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Plunkett's Pest Control 4.9 out of 5 based on 89 reviews, highlighting professional staff who communicate clearly and explain services without pushing unnecessary sales. Customers frequently cite punctuality, flexible scheduling, and reasonable pricing for treatments targeting mice, stinging insects, and other pests. However, two low-star reviews indicate a pattern where technicians failed to show up for scheduled appointments without prior notice.
Google rating: 4.9 out of 5 from 89 reviews (97% five-star).
Reviews on this page: 89 Google reviews (68 with written comments, 1 with photos).
Owner responses: the business replied to 25% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Plunkett's Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plunkett's Pest Control: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plunkett's Pest Control: 87/100 on this factor. Category median: 92.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plunkett's Pest Control: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plunkett's Pest Control: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plunkett's Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plunkett's Pest Control: 89/100 on this factor. Category median: 92.A
89
Bar = this company · dark tick = category median.
Star ratings
89 Google reviews we collected
4.9of 5
5 stars8697%
4 stars22%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 68 written reviews
100%praise
Praise124100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price630%
Reasonable1365%
Overpriced15%
Not sure00%
$135+30% vs typical flea exterminators
Middle half of what 9 customers paid ($105–$174) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3931%
Quality & results2621%
Communication2117%
Speed & response1613%
Would recommend1310%
Honesty & trust54%
Price & value43%
What customers talk about
We read 68 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very professional, great communication and explaining everything.”
“We were scheduled same day and our Technician arrived on time and did a great job identifying and managing the areas needing treatment.”
“Took time to explain everything-no nonsense no sale pitch!”
“Affordable and they always come on time and won't stop until your issue is resolved.”
“I would highly recommend Plunkett’s for their quick response to my needs.”
“He carefully inspected everything and explained his findings in a very clear and honest way.”
“Prompt service, reasonable pricing and great communication.”
People customers mention
Plunketts7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Plunkett's Pest Control for 8 kinds of job. Pick one to see what they paid and said.
JJ3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Robert Lane & Micah at Plunkett’s Pest Control have gone above and beyond to help us. These pesky yellow jackets continue to return. They have serviced our home on almost a dozen occasions. Very professional, great communication and explaining everything. Very thankful for them.
Paid $120–140Great priceHornet & wasp extermination
NNatasha6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Mauricio did a phenomenal job! He was very thorough. I look forward to working with him. He was very friendly and took care of all our issues.
Paid $200+Great priceRodent extermination
Ssusan2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I would highly recommend Plunkett’s for their quick response to my needs. Unlike most other companies in this business, they don’t try to oversell you what you don’t need. I really appreciated that vs the pushy door knockers. My service provider, Cody, was especially kind. He was calm and reassuring, and worked…
Paid $140–160Reasonable priceService not listed
TTami1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our exterminator (Derek) always listens to our concerns. He always figures out the best solution, ensuring our dog is never harmed by any chemicals. I highly recommend Plunkett’s Pest Control.
JJasonLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
This is perhaps my 5th time using Plunketts, but I think the first at my current address. My tech, Brandon, was communicative, on time, and incredibly helpful. We had stinging insects last fall make their way into our house, and he walked through all of the areas of concern with me, telling me what happened and how…
Paid $80–100Reasonable priceGeneral pest inspection
LLynne3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Brandon was very considerate, listened to our concerns and offered an appropriate service to fit our needs. He didn’t try to push us into extra services we didn’t need. We appreciated that greatly. He found 3 potential sources of our mouse problem and sealed them up. I would use their company again for any future pest issues.
Robert Lane & Micah at Plunkett’s Pest Control have gone above and beyond to help us. These pesky yellow jackets continue to return. They have serviced our home on almost a dozen occasions. Very professional, great communication and explaining everything. Very thankful for them.
Price assessment: Great price
Price: $120–140
Services: Hornet & wasp extermination
Response from the owner · a month ago
We're thrilled to hear about your positive experience! Robert, Micah, and our team pride themselves on professionalism and effective service. Thank you for recognizing their hard work and dedication.
A
andrew singleton2 reviewsiTotal number of Google reviews andrew has written across all businesses on Google Maps, not just this one.
Affordable and they always come on time and won't stop until your issue is resolved. 100% recommend.
Price assessment: Great price
Services: Home inspection, Hornet & wasp extermination, Rodent extermination
Response from the owner · 2 months ago
Thank you for the glowing review, Kenneth! We're thrilled to hear about your positive experience with our timely service and commitment to resolving issues. Your recommendation means a lot to us!
N
Natasha Peacock6 reviewsiTotal number of Google reviews Natasha has written across all businesses on Google Maps, not just this one.
Mauricio did a phenomenal job! He was very thorough. I look forward to working with him. He was very friendly and took care of all our issues.
Price assessment: Great price
Price: $200+
Services: Rodent extermination
Response from the owner · 2 months ago
Hi Natasha, Thank you for the fantastic review! We're thrilled to hear about your positive experience with Mauricio's thorough and friendly service. We appreciate your trust in us to handle your pest issues.
C
Cheryl Palen11 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Know what they are doing. Took time to explain everything-no nonsense no sale pitch!!!!!!!!!!!!
Services: Bat extermination
Response from the owner · 2 months ago
Hi Cheryl, We're glad you appreciated the professionalism and clarity our team provided. Thank you for your 5-star review and for recognizing our commitment to quality service.
S
SweetC6 reviewsiTotal number of Google reviews SweetC has written across all businesses on Google Maps, not just this one.
We were scheduled same day and our Technician arrived on time and did a great job identifying and managing the areas needing treatment. Will diffently use Plunkett's for any future needs.
Price assessment: Reasonable price
Services: Hornet & wasp extermination
Response from the owner · 3 months ago
Thanks for the 5-star review! Delighted to hear about your prompt and effective service experience. We look forward to helping you again with any future needs.
K
Kristina Schuh1 reviewiTotal number of Google reviews Kristina has written across all businesses on Google Maps, not just this one.
As first-time homeowners, finding mice in our house was the last thing we wanted to deal with. Dylan came out right away, put together a clear plan to take care of the issue, and helped us feel confident that future problems could be prevented. Highly recommend!
Price assessment: Reasonable price
Services: Home inspection, Rodent extermination, General pest inspection, Bug & insect extermination
Response from the owner · 3 months ago
Thank you, Kristina, for the 5-star review! We're glad Dylan was able to address your concerns efficiently and restore your peace of mind. We appreciate your recommendation!
S
susan miller2 reviewsiTotal number of Google reviews susan has written across all businesses on Google Maps, not just this one.
I would highly recommend Plunkett’s for their quick response to my needs. Unlike most other companies in this business, they don’t try to oversell you what you don’t need. I really appreciated that vs the pushy door knockers. My service provider, Cody, was especially kind. He was calm and reassuring, and worked efficiently - exactly what I needed in a stressful situation. Thanks, Plunkett!
Price assessment: Reasonable price
Price: $140–160
Services: Service not listed
Response from the owner · 4 months ago
Thank you so much, Susan! We're glad our team could respond quickly and that you felt comfortable with our approach — no pressure, just honest recommendations. Cody will be happy to hear his calm, efficient service made a difference for you. We appreciate you choosing Plunkett's!
C
Camerone BeyLocal Guide · 33 reviewsiTotal number of Google reviews Camerone has written across all businesses on Google Maps, not just this one.
