Algie Palmer2 reviewsTotal number of Google reviews Algie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys really do great work no pest left behind
Scotty's Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty82−1.8Momentum penalty88−1.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 114 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 13%
4.8 ★★★★★ 125 Google reviews
92%five-star reviews
4.74★last 12 monthsAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
68%reviews answered by the owner
$96typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Scotty's Pest Control at a glance
Customers frequently praise the company for its punctuality, thoroughness, and reasonable pricing, noting that technicians are knowledgeable and communicate effectively. However, some low-star reviews highlight difficulties in reaching the business via phone or online, with complaints about missed calls and long voicemail messages. One review also described a specific incident involving a technician's behavior on the property.
- Google rating: 4.8 out of 5 from 125 reviews (92% five-star).
- Reviews on this page: 125 Google reviews (92 with written comments).
- Owner responses: the business replied to 68% of reviews.
- Most recent review: October 28, 2026.
- Service: Flea Exterminator serving Decatur, Illinois.
Data from Google, last updated November 2, 2026.
Score profile vs other flea exterminators
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scotty's Pest Control: 79/100 on this factor. Category median: 94.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scotty's Pest Control: 74/100 on this factor. Category median: 92.B
74
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scotty's Pest Control: 82/100 on this factor. Category median: 97.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scotty's Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scotty's Pest Control: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scotty's Pest Control: 80/100 on this factor. Category median: 92.A
80
Bar = this company · dark tick = category median.
Star ratings
125 Google reviews we collected
- 5 stars11592%
- 4 stars54%
- 3 stars00%
- 2 stars11%
- 1 star43%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
- Praise17198%
- Complaints42%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1362%
- Reasonable838%
- Overpriced00%
- Not sure00%
$96-7% vs typical flea exterminators
Middle half of what 17 customers paid ($86–$131) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4827%
- Speed & response2917%
- Quality & results2816%
- Price & value2615%
- Would recommend2514%
- Communication137%
- Honesty & trust63%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came and took care of my problem super fast and was very friendly.”
“They were able to get in to treat quickly, and were very reasonably priced!”
“These guys really do great work no pest left behind”
“The pricing is very fair and they show up when they say they will.”
“I highly recommend not only for pest control but also hauling away items too big for me to handle.”
“Great guys and very friendly will be using them again!”
“Listened to my concerns, took the time to get to places that I could not reach.”
“They're respectful honest and have very good pricing HIGHLY RECOMMENDED”
People customers mention
- Albert 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scotty's Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Amirah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Listened to my concerns, took the time to get to places that I could not reach. Extremely friendly and went out of the way to spray our apartment stairs.
Paid $80–100Reasonable priceRodent exterminationCockroach extermination
Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very professional and quick to response to my calls when I made the call to have them come spray our house we just moved into for bugs! Thank you for the great service! We will be calling again!
Paid $80–100Reasonable priceBug & insect extermination
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I've had Hunter and Albert with Scotty's Pest Control out a couple times so far and the service has been excellent. On-time, thorough, and took extra time to address my specific pest concerns. Very happy with their work. I also like the idea that this is a small local business vested in keeping their clients happy.
Paid $80–100Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Caylee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★
Took a few calls to get them out but once I got a call back they were here the next morning. Cleared out several nests, even ones I didn’t know where there but did miss a couple even after coming back out.
Paid $60–80Reasonable priceHornet & wasp extermination
Danita6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We have been using Scotty's Pest Control for our real estate transactions for almost a year now and they've been great! Prompt service, great communication, and thorough inspections. I recommend them to anyone, and would definitely use them at my own home if needed (luckily I haven't needed them, yet!)
Paid $80–100Great priceTermite inspection
Anthony4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Very respectable and professional explained in detail all procedures beforehand and options ,satisfied all issues I had. At a great price I do recommend their services
Paid $40–60Great priceHornet & wasp extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 12 | $58–$133 |
| Rodent extermination | 8 | $73–$246 |
| Termite inspection | 8 | $71–$214 |
| Home inspection | 7 | $61–$139 |
| Spider extermination | 6 | $56–$136 |
| Bug & insect extermination | 6 | $58–$131 |
| Hornet & wasp extermination | 5 | $79–$246 |
| Termite extermination | 4 | $93–$371 |
Compare with
Customer reviews
4.8 ★★★★★ 125 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jessica Eichel6 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas fast and very nice to work with Would recommend
- Price assessment: Great price
- Price: $100–120
- Services: Rodent extermination
- Pest type: Rodents
Sarah MacIntosh2 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were able to get in to treat quickly, and were very reasonably priced!
- Price assessment: Reasonable price
- Price: $200+
- Services: Termite inspection, Termite extermination
- Pest type: Termites
Beth Ellingson2 reviewsTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey always come out when needed! They do great work.
- Services: Spider extermination
Abby LeCrone3 reviewsTotal number of Google reviews Abby has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThese guys were great! Very knowledgeable. Would hire again!
- Price assessment: Great price
- Price: $120–140
- Services: Home inspection, General pest inspection
- Pest type: Other
Renee King4 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCame and took care of my problem super fast and was very friendly.
Ciara Cook8 reviewsTotal number of Google reviews Ciara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery easy to work with and did an excellent job! Very thorough and communicated well. Highly recommend!
Response from the owner · a month ago
Appreciate the feedback. Glad we could help!
Penny Davis3 reviewsTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat guys and very friendly will be using them again!
- Price assessment: Reasonable price
- Price: $80–100
- Services: Home inspection
Response from the owner · a month ago
Looks like you tried to leave a 5 star and gave us a 1 star. Glad we could help either way!!!
monica estep4 reviewsTotal number of Google reviews monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe gentlemen who did the inspection were very friendly and knowledgeable.
- Price assessment: Reasonable price
- Price: $80–100
- Services: Home inspection
Response from the owner · a month ago
Happy to help
Amirah Curry2 reviewsTotal number of Google reviews Amirah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleListened to my concerns, took the time to get to places that I could not reach. Extremely friendly and went out of the way to spray our apartment stairs.
- Price assessment: Reasonable price
- Price: $80–100
- Services: Rodent extermination, Cockroach extermination
Response from the owner · a month ago
Thanks for the review! Happy to hear that!
Business details
- Address: 730 S Willow St, Decatur, IL 62522
- Phone: (217) 422-9372
- Website: crawlerkiller.com
- Service area: Decatur, IL