Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Plunkett's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%87+21.1Value 14%95+13.4Replies to reviews 7%89+6.3Craft & service penalty99−0.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Plunkett's Pest Control

Decatur, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #69Position by Experts Score among all companies we track in this category. of 114 flea exterminators · 4.9★ from 89 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Plunkett's Pest Control is better than 93% of flea exterminators.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Plunkett's Pest Control is better than 87% of flea exterminators.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Plunkett's Pest Control is better than 99% of flea exterminators.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Plunkett's Pest Control is better than 95% of flea exterminators.A
95
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Plunkett's Pest Control is better than 100% of flea exterminators.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Plunkett's Pest Control is better than 89% of flea exterminators.A
89

Reviews for your job

Customers hired Plunkett's Pest Control for 8 kinds of job.

Plunkett's Pest Control for hornet & wasp extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$246
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Hornet & wasp extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#62 / 86
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Hornet & wasp extermination”

J3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Robert Lane & Micah at Plunkett’s Pest Control have gone above and beyond to help us. These pesky yellow jackets continue to return. They have serviced our home on almost a dozen occasions. Very professional, great communication and explaining everything. Very thankful for them.

Paid $120–140Great priceHornet & wasp extermination
KennethLocal Guide · 140 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Affordable and they always come on time and won't stop until your issue is resolved. 100% recommend.

Great priceHome inspectionHornet & wasp exterminationRodent extermination
SweetC6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were scheduled same day and our Technician arrived on time and did a great job identifying and managing the areas needing treatment. Will diffently use Plunkett's for any future needs.

Reasonable priceHornet & wasp extermination
Kenneth15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

good service

Home inspectionHornet & wasp exterminationRodent extermination
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Dylan Schultz was very professional and showed up when he said he would be at my house to talk over my concerns. I had an appointment with another company last week for an estimate and on the day of the appointment they never bothered to show up or call. I am very pleased now that they did not show as I look forward…

Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationGeneral pest inspection
Steph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jordan from Plunkett’s was super prompt, communicative, kind and thorough. He cleared the bee/wasps and made the safety of my family his top priority! I would absolutely use Plunkett’s again!

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
AlexisLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Plunkett's has been a great service to have. I feel cared about as a customer and the work is thorough. The communication is great and personal. I highly recommend this company!

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Mireya8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thorough inspection, timely availability, prompt communication, professionalism and 60 day guarantee!

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
SunnyLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Hornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
KathyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationHornet & wasp exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality

Price

$135+30% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 65%Overpriced 5%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination17$73–$246
Home inspection11$61–$139
Hornet & wasp extermination10$79–$246
Ant extermination9$63–$191
General pest inspection9$58–$133
Spider extermination8$56–$136
Bug & insect extermination6$58–$131
Termite inspection2$71–$214

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