Experts Reviews · Company report
Pointe Pest Control - Albany logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Pointe Pest Control - Albany

Albany, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 5,912 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Albany is better than 92% of wildlife removal services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Albany is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Albany is better than 97% of wildlife removal services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Albany is better than 65% of wildlife removal services.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Pointe Pest Control - Albany for 8 kinds of job.

Pointe Pest Control - Albany for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.488
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$71–$144
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 488 Google reviews tagged “Bug & insect extermination” · showing 20

Melvyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Pointe has always been responsive when I need them. They my regular seasonal treatment but also any time I need them in between. They sure help us keep our home clean and clear from pests. Even when the bugs keep persisting. I believe their younger a lot more value then what you pay for the services. It is worth it.…

Paid $40–60Reasonable priceBug & insect exterminationAnt extermination
Margie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!

Paid $100–120Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
ANNALocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.

Paid $120–140Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★

New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.

Paid $100–120Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
jmac03216 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve Ben with Point for 5 years. They treat our yard every 3 months. We’ve never seen more than 3-4 bugs inside in that 5 years.

Paid $140–160Reasonable priceBug & insect extermination
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The agent was very helpful & completed the service lpromptly.

Paid $100–120Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Michel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very nice people !! Quick and efficient!!

Paid $120–140Great priceBug & insect extermination
KingJames742 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Showed up early and was super friendly

Paid $180–200Reasonable priceBug & insect extermination
Eileen15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

I received service for ants. I had to have them return for another treatment. The sugar ants are gone but now I have bigger ants and lots of spiders in my house. I had an unexpected expense come up and called Pointe to cancel my account. They refused to give me a refund of the 2 payments I made for upcoming…

Paid $200+OverpricedBug & insect extermination
AnitaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

2 to 3 years of quarterly service. Absolutely no complaints. Friendly & professional techs.

Paid $100–120Reasonable priceHome inspectionBug & insect extermination
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great and promt service. Friendly and knowledgeable agent.

Paid $100–120Reasonable priceHome inspectionTermite inspectionTermite extermination
DianeLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Crystal has been coming to service my house since I started working with Point Pest Control and I really like her! I left for work shortly after she arrived and she did all that I asked so that my house was secure when she left. She was coming out for a treatment between the last and the next regular service because…

Reasonable priceGeneral pest inspectionBug & insect extermination
Dave8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Josh has been to our place before and is always very polite and positive. He goes the extra mile, for example ... he knocked down a small bees nest under the eve of our shop that is over 20 feet with out being asked to! He is a good technician. Pointe is lucky to have him.

Reasonable priceBug & insect extermination
JenniferLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Daniel was so professional and kind. He explained everything very well and was very respectful of our home.

Reasonable priceBug & insect extermination
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was able to get my house sprayed for seasonal spring insects the day after called! The service itself was quick and I loved that they use a product that is kid and pet safe! Aleq was knowledgeable, efficient, and super kind to my two kitties. Thanks!!

Paid $140–160Great priceBug & insect extermination
Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★

I've used pointe pest control for around 10 years, but the cancellation process completely turned me off from the company entirely. The reason for my cancellation was the lack of urgency during emergency situations. I had a live animal in my upstairs dryer vent on a Saturday. I called pointe to try to have the…

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional and polite.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Alisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very friendly and polite technicians!

Paid $60–80Reasonable priceRodent exterminationBug & insect extermination
Irene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

He did a thorough and fast job

Bug & insect extermination
MichaelLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Called and gave me a 30 min arrival time. Rang door bell. Very nice and totally professional. 👌

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection

Show more bug & insect extermination reviews (468 more) →

Price

$116+10% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination1156$76–$246
Spider extermination1136$58–$136
General pest inspection775$63–$126
Hornet & wasp extermination686$81–$246
Bug & insect extermination487$71–$144
Rodent extermination478$75–$323
Home inspection239$68–$161
Bee extermination182$184–$371

Compare with