Pest control service · Albany, OR · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#133 of 240 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★5,912 Google reviews · 23 photos
96%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$116typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Pointe Pest Control 4.9 out of 5 based on 5912 reviews, with the owner responding to 92% of feedback. Customers frequently praise technicians for punctuality, thoroughness, and clear communication regarding treatments for ants, spiders, and mice. Recurring themes include professional conduct, friendly interactions, and effective seasonal services that maintain pest-free homes. However, low-star reviews highlight difficulties with account cancellation, billing errors, and occasional confusion among newer staff members regarding specific service locations.
Google rating: 4.9 out of 5 from 5,912 reviews (96% five-star).
Reviews on this page: 5,911 Google reviews (4,648 with written comments, 12 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 28, 2026.
Service: Wildlife serving Albany, Oregon.
Data from Google, last updated November 2, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
Pointe Pest Control - AlbanyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Albany: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Albany: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Albany: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Albany: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Albany: 65/100 on this factor. Category median: 100.B
65
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Albany: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
5,911 Google reviews we collected
4.9of 5
5 stars5,65796%
4 stars1843%
3 stars150%
2 stars120%
1 star431%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise3,67799%
Complaints251%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price5719%
Reasonable20971%
Overpriced83%
Not sure207%
$116+10% vs typical wildlife removal services
Middle half of what 181 customers paid ($103–$133) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,40338%
Quality & results1,02928%
Speed & response59916%
Communication37710%
Would recommend1925%
Price & value602%
Honesty & trust421%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“And every tech has been friendly, knowledgeable and professional.”
“The first person i spoke to was not helpful or polite and I had to speak to the office manager who was much more professional on the phone.”
“Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!”
“Incorrectly charged on my credit card, not great results of getting rid of my spiders.”
“Pointe has always been responsive when I need them.”
“There was some confused communication (probably my fault) when talking about mice control.”
“Recommend this company to anyone looking for pest control.”
“I wouldn’t recommend this company because no one shows up.”
“…he on time, but he was very respectful, communicative and provided a great deal of information as to why we had an ant problem, how to go about fixing…”
“…esponse from the account manager to change my service to a different price point, but when I called right back, the account manager "wasn't available"…”
“We trust your products and have nothing but praise for your company.”
People customers mention
Carter84 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pointe Pest Control - Albany for 8 kinds of job. Pick one to see what they paid and said.
MMelvyn10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Pointe has always been responsive when I need them. They my regular seasonal treatment but also any time I need them in between. They sure help us keep our home clean and clear from pests. Even when the bugs keep persisting. I believe their younger a lot more value then what you pay for the services. It is worth it.…
MMargie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!
Paid $100–120Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
AANNALocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.
Paid $120–140Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
KKim6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★
New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.
Paid $100–120Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Jjmac03216 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We’ve Ben with Point for 5 years. They treat our yard every 3 months. We’ve never seen more than 3-4 bugs inside in that 5 years.
TToby4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bri is awesome. I really appreciate her. She always does such a great job. Wouldn’t want anyone else.
Pointe has always been responsive when I need them. They my regular seasonal treatment but also any time I need them in between. They sure help us keep our home clean and clear from pests. Even when the bugs keep persisting. I believe their younger a lot more value then what you pay for the services. It is worth it. And every tech has been friendly, knowledgeable and professional.
Thanks Pointe!
Price assessment: Reasonable price
Price: $40–60
Services: Bug & insect extermination, Ant extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · 4 days ago
Hello Melvin! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
M
Margie Karraker8 reviewsiTotal number of Google reviews Margie has written across all businesses on Google Maps, not just this one.
Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!
Price assessment: Reasonable price
Price: $100–120
Services: Termite extermination, Spider extermination, General pest inspection, Bug & insect extermination
Pest type: Ants, Termites, Rodents, Spiders
Response from the owner · 6 days ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, Margie!
K
Keely Teske2 reviewsiTotal number of Google reviews Keely has written across all businesses on Google Maps, not just this one.
Just the best!! Thank you guys so very much! You are so professional and accommodating amd your products work so well! Thank you!
Response from the owner · a week ago
Hello Keely! Thank you for your five-star review of our pest control services. We are so glad to see that you had a great experience with us. It is our pleasure to keep you pest-free! If you have any questions or concerns, please feel free to reach out to us at any time. Have a fantastic day!
A
ANNA LEWISLocal Guide · 14 reviewsiTotal number of Google reviews ANNA has written across all businesses on Google Maps, not just this one.
First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.
Price assessment: Great price
Price: $120–140
Services: Hornet & wasp extermination, Spider extermination, General pest inspection, Bug & insect extermination, Ant extermination
Pest type: Ants, Spiders, Mosquitoes
Response from the owner · a week ago
Thank you for your five-star review, Anne! We are dedicated to providing efficient solutions for each pest concern, and it is truly our pleasure to work with you to keep your space pest-free. We are always here when you need us! Thank you again for your positive review, and we hope you have a wonderful day!
K
Kim Segebartt6 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.
Price assessment: Reasonable price
Price: $100–120
Services: Rodent extermination, Spider extermination, General pest inspection, Bug & insect extermination
Response from the owner · 2 weeks ago
Kim, thank you for your review. We are concerned to hear that our team did not properly address your rodent stations, and we apologize for the inconvenience. If you want to schedule a follow-up or discuss this service with our team, please don't hesitate to contact us. Thank you again for your feedback on this matter, and we hope you have a wonderful day.
N
Nick6 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Allan is very good at customer service. I appreciate his attention to detail. Thanks
Response from the owner · 3 weeks ago
Hello Nick! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
C
Carol Kowash4 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Carol, thank you for your review. We are concerned to hear that our team did not communicate with you during your recent service, and we apologize for the inconvenience. Our Customer Service team will be in touch with you to discuss this service. Thank you again for your feedback, and we hope you have a wonderful day.
J
jmac03216 reviewsiTotal number of Google reviews jmac0321 has written across all businesses on Google Maps, not just this one.
We’ve Ben with Point for 5 years. They treat our yard every 3 months. We’ve never seen more than 3-4 bugs inside in that 5 years.
Price assessment: Reasonable price
Price: $140–160
Services: Bug & insect extermination
Pest type: Ants, Spiders, Other
Response from the owner · a month ago
Thank you for your five-star review of us! We are so glad that you are satisfied with our pest control services, and we hope you continue to enjoy the results of our treatments! If you ever need anything, please don’t hesitate to reach out at any time. Have a pest-free day, jmac0321!
T
Toby4 reviewsiTotal number of Google reviews Toby has written across all businesses on Google Maps, not just this one.
Bri is awesome. I really appreciate her. She always does such a great job. Wouldn’t want anyone else.
Price assessment: Great price
Price: $100–120
Services: Home inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Bed bugs, Mosquitoes
Response from the owner · a month ago
Hello Toby! We are thrilled to see that you had a five-star experience with our pest control services. We truly value you as a client, and it is our pleasure to keep you pest-free! Please don’t hesitate to reach out if you ever need anything. Thank you for your positive rating of our services, and we hope you have a wonderful day!
P
Peggy Matthies Nelsen6 reviewsiTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Pointe Pest Control has always been there when I Need them. Zavian in particular has been very helpful and prompt with services for when the ants come marching. I recommend Pointe Pest Control.
Response from the owner · a month ago
Hello Peggy! Thank you for your five-star review. We are thrilled to know that you enjoyed our pest control services. We strive to exceed expectations through our efficient treatments, and it means the world to us that we achieved this with you! If you have any questions or concerns, please feel free to contact us at any time. Have a fantastic day!
