Pointe Pest Control - Albany

Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!

First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.

New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.

It's was a very friendly and pleasant interaction from the first knock on the door to the summary of actions taken at the end of service call.

Always professional. Always great service.

Crystal has been coming to service my house since I started working with Point Pest Control and I really like her! I left for work shortly after she arrived and she did all that I asked so that my house was secure when she left. She was coming out for a treatment between the last and the next regular service because… Read full review

Great comprehensive service

I've used pointe pest control for around 10 years, but the cancellation process completely turned me off from the company entirely. The reason for my cancellation was the lack of urgency during emergency situations. I had a live animal in my upstairs dryer vent on a Saturday. I called pointe to try to have the… Read full review

Very professional and polite.

We appreciate the exceptional service provided by our technician Cord, whose dedication to completing tasks efficiently and positively is truly valued.

Jon has been performing pest inspections and remediation at my family’s place for years. We had an initial crisis with field mice that has now turned into something much more manageable and stable. He does a thorough job inspecting the property and I can’t tell you invaluable it is to have the same trust worthy… Read full review

Kenny was personable, and helpful. He had solutions to my questions. He was a very squared away young man.

Levi treated especially for ants entering the laundry room area.

Called and gave me a 30 min arrival time. Rang door bell. Very nice and totally professional. 👌

Brenden is always good at communicating when he’s on his way, polite and does a thorough job whenever he is here…we appreciate you Brenden!

My technician Odin was professional, thorough, and did a great job! I'm always happy with the service.

Jacob was very friendly with a contagious positive attitude. I felt comfortable immediately letting him on the property to do his tasks. Timely and good communication.

Mike does a great job and is always positive and courteous. I appreciate Mike checking in she. He arrives and attention to detail.

Tom was great!

Steven does an awesome job every time he comes out. He calls me before he arrives and communicates what he'll be doing Thanks!

Arlo always does a great job 😊

By far the most competent and punctual pest control company I have ever worked with in 40 adult years!

Great service from a great customer. Israel help me keep my home pestfree

Kevin M. did a fantastic job. We are very pleased with the work!

Very knowledge. Took the time to discuss my needs.

On time, respectful service,

Jacob did a great job! I trust the technicians to come in without my being home and know that everything will be done perfectly! This time he reset traps in the crawl space that had been removed for remediation and was courteous and helpful (pointed out a potential access point in the garage that had been made during remediation.

Paxton is very polite, on time, and knowledgeable. He throughly answers my questions. Paxton is also neat as he preforms his duties. It is a pleasure to work with him.

Crystal (our Pointe Pest Control tech) is always knowledgeable, friendly, and adept at troubleshooting any potential problems.

Crystal is our tech and she is so great! Great company, the customer service is really great.

Josh Gonzales is very thorough, takes the time to investigate and discover, and then to explain options. He is very considerate. He does an excellent job. He is available when needed. We do a quarterly service.

Jacob was a very pleasant and respectful young man. He had to come into my house to cross over to the deck and he put booties on and that tells me he respects my home as well.

Levi always does a great job and he is so knowledgeable about all aspects of his profession! Thank you Pointe Pest!

Very thorough work. Professional and cordial.

Friendly ~ timely ~ respectful! Even have added suggestions on things I never thought about! My 1st service but I already feel this is going to be a wonderful relationship!

Friendly guy, explained the service and answered my questions. Very nice!

Prompt And efficient service as well as very informative.

Robert called to let me know he was on his way This is the 1st time here Robert explained what he was going to do what the process was and how to keep the dog and cat safe ask me for questions. Then he did his job He kept me informed as to what he did and ask if any thing else before he left good job

Jacob B was very thorough and professional and addressed all my questions and explained all my questions, checked the areas out for future concerns that I had.

Always very detailed and communicative

Crystal always does a great job. She’s courteous, friendly, and very knowledgeable. We appreciate her thoroughness on every visit. I would recommend Crystal and Pointe Pest Control to anyone needing their services.

Technician was very polite and knowledgeable. Service was quick and thorough. Very thoughtful regarding pets and kids.

professional, thorough, polite

Kevin always does a great job and is so nice. Great hire Pest Point.

Crystal did a thorough job and was very knowledgeable and answered all my questions thoughtfully and with details. She is an asset to your company…”a keeper”.

Brandon did a great job. Observed him going all around the house knocking down cobwebs, even around outside light fixtures. Then sprayed around house eves and foundation. He greeted us at the front door and was very courteous and pleasant. Point Pest Control should be proud of this employee.

Jacob was very friendly and very knowledgeable and explained what he was going to do and how it would work he also took care of our yellow jacket nest, And explained that it was safe for pets and people we started a service plan with point pest control hope we Get Jacob as our technician next time

Jacob is pleasant and efficient at his job. His work is always done quickly and done right. No pests at this house anymore.

Samuel did a great job!

Matt was very poopy, professional, and courteous. He did a good job. We would be happy to have him back out to service our house anytime.

Crystal does good work, explains what she is doing, and takes the traps away!

I let another company convince me to try them out and boy did I regret that decision. Back to Pointe within two months and Levi again as my technician. Love how Levi treats us, our home and truly cares.

Easy to talk to, cares about the customers concern and does everything he can to make it the best experience! Thank you Steven!

Excellent service of checking all that was seeded.

Great service from Justin and Pointe Pest Control. Justin reached out before arriving as requested and was pleasant and informative as he performed services.

Mike had great communication and excellent service!

Great experience! Matthew came out and did a great job dealing with our Wasp nest. He answered all of my questions and was very professional. Glad I found you guys!

Adam K. did amazing work! Went above and beyond for us and even treated our pump house in our front yard. Gave us some great tips as well to further drive the pests away on top of our service. Can’t thank you enough!

We've been with PP for a while now, Odin, Dakota, Rachel, Kaylie, Marcus, and others show up on time having reviewed the request I left with the office and ready to go. Technicians call ahead to ensure we're home for the service. They always take time to listen to my concerns and additional details, and are… Read full review

Kevin worked around our schedule!! That was amazing 👏

Brandon was very thorough.

Very friendly and professional. Everyone should use them! They always do a great job.

Thank you Joshua great job and extremely friendly 🤗

Great gentlemen showed up to my home today and were punctual and very professional.

We have used Pointe consistently for many years. Robert has been our tech for several of those years. We have been very satisfied with the service. Robert does a very thorough job for us; he's very professional. We appreciate him.

Rachel was on time and professional. She offered advice for keeping troublesome insect populations down. Very pleasant demeanor.

Samuel seemed to do a thorough job and was pleased with his work.

Tony did a great job. Quickly provided pest control services both kindly and professionally.

Very happy with the pest control and great customer service by Adam

Maysee

Jacob was very professional and personable. We chatted for a bit about the services and then he completed the work in short order. No problems or concerns. Update 6/15/2024 Chris has been coming to our house for a while now and is always pleasant, helpful, and completes the job quickly! Update 2: 6/14/2025 Steven… Read full review

Jacob was great and explained things clearly. The initial treatment didn’t take very long and it’s nice to have our backyard taken back from the wasps.

Professional service

Jonathan was very thorough in his work and in his explanation of our bug problem. He gave us the benefit of his professional advice and was patient and kind to my wife, who HATES bugs. We highly recommend John and Pointe Pest Control.

Josh G is awesome! He always calls prior to coming by and is very helpful and professional anytime I have questions or concerns. I highly recommend Pointe Pest Control.

Very fast very professional

wasn't at the residence, but never have a issue with Pointe Pest. Good job everyone

Great customer service!!

So happy with Pointe Pest Control they delivered exactly what we wanted we have been as pest free as possible. Can't be anymore pleased!! Thanks JD!

On time,friendly

Came quickly and very thorough. He did as requested. With no one around. Love the service!

Robert was prompt, friendly and helpful. I was impressed with his knowledge as he gave me helpful tips & safety hints for my dog.

New service man. He didn't let me know he was here. Previous service man always discussed what would be done. Not sure if he sprayed garage.

Our technician Joshua Gonzales is the best. I never worry about spiders and other pests. He is very knowledgeable and professional.

Adam is amazing! He is so good at his job and answering all my questions. He is also great with my dog.

Reyavoni is awesome, as usual. Not only do we like the work she does and her friendly demeanor, but our dog adores her.

Steven was very helpful and pleasant, thank you!

These guys were great. Crystal came out and took care of everything. Above and beyond my expectations...I live in the woods and have no spiders or bugs in my house to worry about.

Justin listened and did what I asked! He was very professional, but also very friendly and polite! I have always had great service from Pointe Pest!

Robert was punctual and efficient. Very knowledgeable and respectful. Creepy things under control with the spiders and ants. Thank you

Jonathan was great, did a great job and zero insect issue.

Prompt, through and we'll done

Jackson is a professional. He arrived between the scheduled time. He was able to do the job that was scheduled. He explained everything he would be doing and answered all my questions. Thank you

Fast, friendly and respectful.

2 posts in 1 because I apparently didn’t post the first: 5/6/26 Thorough, communicative, professional, experienced. Need I say more? Approx 3 mo ago: He called first to let me know he was on his way- I couldn’t answer though. Knocked, and when I didn’t come to the door, proceeded with the work. I was on a work zoom… Read full review

Came to the door to let me know that he was starting. He did a great and professional job.

Brandon came to the door and asked about my needs. He was very knowledgeable about rodents and said he would put fresh bait in my Pointe Pest traps.

Kenneth was so helpful and quick. I highly recommend pointe pest control ask for Kenneth! They are fast and reasonably priced.

Always very pleasant and knowledgeable! Thanks

Steven did a great job. He was very diligent in his work. Made sure we knew he was there and was very respectful of the property outside cuz he did his job. Overall great experience.