Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Pointe Pest Control - Albany logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Pointe Pest Control - Albany

Albany, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 5,912 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Albany is better than 92% of wildlife removal services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Albany is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Albany is better than 97% of wildlife removal services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Albany is better than 65% of wildlife removal services.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Pointe Pest Control - Albany for 8 kinds of job.

Pointe Pest Control - Albany for spider extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.1137
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$136
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Spider extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 160
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 1,137 Google reviews tagged “Spider extermination” · showing 20

Margie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!

Paid $100–120Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
ANNALocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.

Paid $120–140Great priceHornet & wasp exterminationSpider exterminationGeneral pest inspection
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★

New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.

Paid $100–120Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
KeithLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

It's was a very friendly and pleasant interaction from the first knock on the door to the summary of actions taken at the end of service call.

Paid $20–40Reasonable priceSpider exterminationGeneral pest inspection
Alice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin is always great and so helpful. I really appreciate him

Great priceSpider exterminationAnt extermination
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The agent was very helpful & completed the service lpromptly.

Paid $100–120Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great and promt service. Friendly and knowledgeable agent.

Paid $100–120Reasonable priceHome inspectionTermite inspectionTermite extermination
Shawna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great comprehensive service

Paid $120–140Reasonable priceHornet & wasp exterminationRodent exterminationTermite inspection
Travis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★

I've used pointe pest control for around 10 years, but the cancellation process completely turned me off from the company entirely. The reason for my cancellation was the lack of urgency during emergency situations. I had a live animal in my upstairs dryer vent on a Saturday. I called pointe to try to have the…

Paid $40–60Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional and polite.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
A6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We appreciate the exceptional service provided by our technician Cord, whose dedication to completing tasks efficiently and positively is truly valued.

Paid $120–140Not sureHome inspectionSpider exterminationGeneral pest inspection
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Kenny was personable, and helpful. He had solutions to my questions. He was a very squared away young man.

Ant exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Called and gave me a 30 min arrival time. Rang door bell. Very nice and totally professional. 👌

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brenden is always good at communicating when he’s on his way, polite and does a thorough job whenever he is here…we appreciate you Brenden!

Paid $120–140Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
JeannevaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Crystal as always is very professional and efficient. She makes sure everything is well taken care of and is always very helpful.

Paid $100–120Reasonable priceRodent exterminationSpider exterminationBug & insect extermination
Stacy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Israel was great, friendly, professional and answered all my questions. He made sure to hit every area I asked and more. Happy to work with him and Pointe Pest Control. Thank you Israel!.

Paid $40–60Great priceSpider exterminationBug & insect extermination
Alejandra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Had a good experience with Brandon from Pointe Pest Control. They came out and got what needed to be done. Definitely recommend.

Reasonable priceHornet & wasp exterminationRodent exterminationSpider extermination
Cindy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We have been working with Pointe Pest Control for close to 2 years and we have had great service. They send email and text notifications prior to their visit so you know they will be there and wanting to know if you are having any issues they need to be aware of before their visit. The technicians are always pleasant and respectful.

Paid $120–140Reasonable priceHome inspectionSpider exterminationBug & insect extermination
chris5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

By far the most competent and punctual pest control company I have ever worked with in 40 adult years!

Paid $140–160Great priceHome inspectionSpider exterminationGeneral pest inspection
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great service from a great customer. Israel help me keep my home pestfree

Paid $100–120Reasonable priceHome inspectionRodent exterminationSpider extermination

Show more spider extermination reviews (1,117 more) →

Price

$116+10% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination1156$76–$246
Spider extermination1136$58–$136
General pest inspection775$63–$126
Hornet & wasp extermination686$81–$246
Bug & insect extermination487$71–$144
Rodent extermination478$75–$323
Home inspection239$68–$161
Bee extermination182$184–$371

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