Pointe Pest Control - Albany

Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!

First time meeting Jonathan… he was professional and paid attention to detail. Appreciate his work. Thank you.

New person who seemed confused about what to do, especially knowing where the mouse stations were. Said the company was suppose to inform him the location of them but they hadn’t. So hopefully he was able to find them and deal with them. I did see him spraying around the foundation so that was good.

It's was a very friendly and pleasant interaction from the first knock on the door to the summary of actions taken at the end of service call.

Justin is always great and so helpful. I really appreciate him

The agent was very helpful & completed the service lpromptly.

Great and promt service. Friendly and knowledgeable agent.

Great comprehensive service

I've used pointe pest control for around 10 years, but the cancellation process completely turned me off from the company entirely. The reason for my cancellation was the lack of urgency during emergency situations. I had a live animal in my upstairs dryer vent on a Saturday. I called pointe to try to have the… Read full review

Very professional and polite.

We appreciate the exceptional service provided by our technician Cord, whose dedication to completing tasks efficiently and positively is truly valued.

Kenny was personable, and helpful. He had solutions to my questions. He was a very squared away young man.

Called and gave me a 30 min arrival time. Rang door bell. Very nice and totally professional. 👌

Brenden is always good at communicating when he’s on his way, polite and does a thorough job whenever he is here…we appreciate you Brenden!

Crystal as always is very professional and efficient. She makes sure everything is well taken care of and is always very helpful.

Israel was great, friendly, professional and answered all my questions. He made sure to hit every area I asked and more. Happy to work with him and Pointe Pest Control. Thank you Israel!.

Had a good experience with Brandon from Pointe Pest Control. They came out and got what needed to be done. Definitely recommend.

We have been working with Pointe Pest Control for close to 2 years and we have had great service. They send email and text notifications prior to their visit so you know they will be there and wanting to know if you are having any issues they need to be aware of before their visit. The technicians are always pleasant and respectful.

By far the most competent and punctual pest control company I have ever worked with in 40 adult years!

Great service from a great customer. Israel help me keep my home pestfree

Crystal is our tech and she is so great! Great company, the customer service is really great.

He worked hard to get rid of the many spiders we had this quarter. Thanks.

Josh Gonzales is very thorough, takes the time to investigate and discover, and then to explain options. He is very considerate. He does an excellent job. He is available when needed. We do a quarterly service.

Chad, did a great job at Maintaining professional, being respectful, and getting all my needs met for what I wanted done, with my spiders & all outdoor country bugs.

On time, friendly, and checked in with us to see what our problem areas were. Always recommend using Point Pest, they guarantee their work and have been using them for multiple years now.

Jacob was a very pleasant and respectful young man. He had to come into my house to cross over to the deck and he put booties on and that tells me he respects my home as well.

Chad did great work as always.

I have no complaints Justin always does a fantastic job.😁

Steven was awesome to work with. Very efficient, took the time to explain what he did. He was friendly and respectful. You can definitely send him out for our quarterly treatments. We've used Pest Pointe before and have been happy so when we needed another treatment, it was easy to go back to them.

Very thorough work. Professional and cordial.

Friendly ~ timely ~ respectful! Even have added suggestions on things I never thought about! My 1st service but I already feel this is going to be a wonderful relationship!

Kevin is always on time and on point. He has great Communication and knowledge of the needs of his customer. When he comes to my house he knows what to do and where to go. I appreciate him.

Israel has serviced my home many times. He is a!ways so friendly and professional. He does a great job. Thank!!

Jacob is polite, thorough, and professional. I appreciate his attention to detail!

Chad was very efficient and thorough

Awesome service! Crystal was professional and friendly. She took care of our sugar ant infestation and our spider problem too. Thanks!

Josh is always polite, explaining what he’s doing and asking if there are any additional issues that need addressing. Josh does an excellent job at keeping my house spider free😊

I have missed Pointe pest control. They do an excellent job and the techs are very nice. Mathew was very understanding about what we needed at our house and he respected it. Thank you Mathew.

Robert called to let me know he was on his way This is the 1st time here Robert explained what he was going to do what the process was and how to keep the dog and cat safe ask me for questions. Then he did his job He kept me informed as to what he did and ask if any thing else before he left good job

Always very detailed and communicative

Crystal always does a great job. She’s courteous, friendly, and very knowledgeable. We appreciate her thoroughness on every visit. I would recommend Crystal and Pointe Pest Control to anyone needing their services.

Technician was very polite and knowledgeable. Service was quick and thorough. Very thoughtful regarding pets and kids.

Great service. Always friendly and helpful.

Very nice and personable and professional! Quick service, yet thorough, took care of specific areas I saw black windows in!

Kevin always does a great job and is so nice. Great hire Pest Point.

Kevin came today. He was very thorough. I find whoever the tech is they are always on time, polite, and professional. I like that they report back to me when done. I love having a bug free house...no ants, no fleas, no spiders. I do the quarterly service which keeps everything under control.

Your company has been taking care of my pest issues for 3 years now. I'm very pleased with your company & Joshua is excellent! Thanks to you all

Steven announced his arrival and asked if we were having any problems inside. He then took care of the outside. Very nice and efficient.

Steven did a great job today, very knowledgeable

Brandon did a great job. Observed him going all around the house knocking down cobwebs, even around outside light fixtures. Then sprayed around house eves and foundation. He greeted us at the front door and was very courteous and pleasant. Point Pest Control should be proud of this employee.

Jacob was very friendly and very knowledgeable and explained what he was going to do and how it would work he also took care of our yellow jacket nest, And explained that it was safe for pets and people we started a service plan with point pest control hope we Get Jacob as our technician next time

I’ve been using Pointe Pest for 3-4 years now. Wouldn’t go with anyone else. Crystal is the best!

This was a quarterly service to mostly control spiders.

Jacob is pleasant and efficient at his job. His work is always done quickly and done right. No pests at this house anymore.

Crystal does good work, explains what she is doing, and takes the traps away!

I let another company convince me to try them out and boy did I regret that decision. Back to Pointe within two months and Levi again as my technician. Love how Levi treats us, our home and truly cares.

Crystal always does a fantastic job. Very thorough, always upbeat and friendly, and very fast. The best exterminator on the crew!

Easy to talk to, cares about the customers concern and does everything he can to make it the best experience! Thank you Steven!

Excellent service of checking all that was seeded.

I had Reyavoni Carter out to my house from pointe pest control. She was so informative,friendly and thorough. I am very very happy with the service she did for me. I highly recommend this company for service.

Great experience! Matthew came out and did a great job dealing with our Wasp nest. He answered all of my questions and was very professional. Glad I found you guys!

Adam K. did amazing work! Went above and beyond for us and even treated our pump house in our front yard. Gave us some great tips as well to further drive the pests away on top of our service. Can’t thank you enough!

Earl Batman was on time and very knowledgeable. Good communication and thorough in his duties.

Very friendly and professional. Everyone should use them! They always do a great job.

Adam Technician explained service asked about current condition. Treatment was quick explained where rodent problem was explained areas they would treat. Great job

Thank you Joshua great job and extremely friendly 🤗

Tony was prompt, professional and thorough!

Every single person I’ve worked with at Pointe has been friendly, professional, knowledgeable, timely, and I could just keep going! I would recommend their services to anyone and will definitely use them for any future needs I have as well. Thank you so much for everything!!

Matthew were very professional and patience when it comes to explaining the type of products being used for my property. My family and I are lifelong customers now.

Great gentlemen showed up to my home today and were punctual and very professional.

Rachel was on time and professional. She offered advice for keeping troublesome insect populations down. Very pleasant demeanor.

Samuel seemed to do a thorough job and was pleased with his work.

Tony did a great job. Quickly provided pest control services both kindly and professionally.

Prompt, courteous and professional, Kevin explained everything he was going to do and then did it in an efficient manner.

Jacob was very professional and personable. We chatted for a bit about the services and then he completed the work in short order. No problems or concerns. Update 6/15/2024 Chris has been coming to our house for a while now and is always pleasant, helpful, and completes the job quickly! Update 2: 6/14/2025 Steven… Read full review

Jacob was great and explained things clearly. The initial treatment didn’t take very long and it’s nice to have our backyard taken back from the wasps.

As per usual Samuel did a wonderful job!

Jonathan was very thorough in his work and in his explanation of our bug problem. He gave us the benefit of his professional advice and was patient and kind to my wife, who HATES bugs. We highly recommend John and Pointe Pest Control.

Steven Z. is very professional, and knowledgeable. Highly recommend! He goes above and beyond, super kind and dedicated to the customers! Thank you Steven!

Crystal was very friendly and knowledgeable.

Very fast very professional

Great service, called ahead so I could secure my dogs. Greatly appreciated!

Thank you Sam. Keep up the good work. We've seen a noticeable difference in just 30 days. Awesome job!!!

wasn't at the residence, but never have a issue with Pointe Pest. Good job everyone

So happy with Pointe Pest Control they delivered exactly what we wanted we have been as pest free as possible. Can't be anymore pleased!! Thanks JD!

Adam did a great job, and explained what he did and why!

Im very pleased with the professional service with pointe. They are polite and willing to answer any questions. I would recommend them to other people.

New service man. He didn't let me know he was here. Previous service man always discussed what would be done. Not sure if he sprayed garage.

Our technician Joshua Gonzales is the best. I never worry about spiders and other pests. He is very knowledgeable and professional.

Adam is amazing! He is so good at his job and answering all my questions. He is also great with my dog.

These guys were great. Crystal came out and took care of everything. Above and beyond my expectations...I live in the woods and have no spiders or bugs in my house to worry about.

Justin listened and did what I asked! He was very professional, but also very friendly and polite! I have always had great service from Pointe Pest!

Robert was punctual and efficient. Very knowledgeable and respectful. Creepy things under control with the spiders and ants. Thank you

Jonathan was great, did a great job and zero insect issue.

Prompt, through and we'll done

Crystal was very respectful of my organic vegetable and fruit garden, only spraying the house and storage shed as I asked, I enjoyed having her in my garden.

2 posts in 1 because I apparently didn’t post the first: 5/6/26 Thorough, communicative, professional, experienced. Need I say more? Approx 3 mo ago: He called first to let me know he was on his way- I couldn’t answer though. Knocked, and when I didn’t come to the door, proceeded with the work. I was on a work zoom… Read full review

Came to the door to let me know that he was starting. He did a great and professional job.

Brandon came to the door and asked about my needs. He was very knowledgeable about rodents and said he would put fresh bait in my Pointe Pest traps.

Kenneth was so helpful and quick. I highly recommend pointe pest control ask for Kenneth! They are fast and reasonably priced.

Very kind and knowledgeable he was hilarious and really helpful!! Probably my favorite guy they have sent!!!! Thank you!!

Thank you. I realised was to be out today. My doorbell is not working in my security system . But shows video he was at door. Thank you

We had Adam to our service today. He always does a great job. Nice to know I don’t have to do any of it!

Jacob was great! He came in and got the job done. Thanks for getting rid of those awful spiders for us!!

I have nothing but good things to say about this company and their technician, Levi! Levi is very personable and professional! THE BEST!!

Tony is the best. Very customer service orientated. Good tech does his job awesome.

Our technician was kind and very courteous. He was very helpful and informative. Always does a great job. Definitely continue to use this service

Dakota is not our usual guy that comes to our house.. but did an outstanding job and very professional and polite.. he's welcome at our house anytime

Earl Bauman was great and knowledgeable. Thank you

Jason from Point Pest Control has done a good job spraying our house for pests. He was very friendly and professional.

Roy was very professional and answered the questions we had regarding the chemicals he’d be using. Great job, Roy!

Service with a smile and friendly.

Dakota was very nice and did a great job.

Seth was very pleasant and professional and got the job done in a very timely manner

It’s always a pleasure to see Keneth H! He always checks in with us to see if there are any concerns and does a great job. Definitely recommend him and his company!

Kenneth always does a great job

Kevin was very friendly, and knowledgeable. He did his job in a very professional and efficient manner.

Brandon is exceptional and very professional. He's a hard worker and does a great job!

Always very professional and helpful. Never disappointed in their service. Tony was super knowledgeable and able to answer all my questions. Friendly service as well!!

Rep from company came by my house cause they were working in this area. Local pest controls never send flyers or recruit your business here. We researched company and they have very high reviews and service. Jason our technician was professional and made it clear what he was going to do and what to expect. Very pleased with service.