Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Pointe Pest Control - Albany logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty65−3.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Pointe Pest Control - Albany

Albany, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #133Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 5,912 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control - Albany is better than 92% of wildlife removal services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control - Albany is better than 91% of wildlife removal services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control - Albany is better than 97% of wildlife removal services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control - Albany is better than 65% of wildlife removal services.B
65
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control - Albany is better than 100% of wildlife removal services.A
100

Reviews for your job

Customers hired Pointe Pest Control - Albany for 8 kinds of job.

Pointe Pest Control - Albany for termite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$214–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 108
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 67 Google reviews tagged “Termite extermination” · showing 20

Margie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Ben is thorough & listens & carefully follows our requests of where to treat & where we do not want treatment!

Paid $100–120Reasonable priceTermite exterminationSpider exterminationGeneral pest inspection
Dennis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great and promt service. Friendly and knowledgeable agent.

Paid $100–120Reasonable priceHome inspectionTermite inspectionTermite extermination
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional and polite.

Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Lou12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have no complaints Justin always does a fantastic job.😁

Ant exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Terry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert called to let me know he was on his way This is the 1st time here Robert explained what he was going to do what the process was and how to keep the dog and cat safe ask me for questions. Then he did his job He kept me informed as to what he did and ask if any thing else before he left good job

Paid $40–60Reasonable priceHornet & wasp exterminationTermite exterminationSpider extermination
SueLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Your company has been taking care of my pest issues for 3 years now. I'm very pleased with your company & Joshua is excellent! Thanks to you all

Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
catrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

So happy with Pointe Pest Control they delivered exactly what we wanted we have been as pest free as possible. Can't be anymore pleased!! Thanks JD!

Home inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
Jerry7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Came quickly and very thorough. He did as requested. With no one around. Love the service!

Termite inspectionTermite exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
LizLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very nice young man - it was very nice to chat with him. He showed interest in my property and I appreciate that. He did a great job)! Thank you!

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
RussLocal Guide · 302 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Very friendly and informative staff. Up front with pricing and expectations. Always willing to concentrate where I ask and come out if I pressure wash.

Ant exterminationBug & insect exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Bruce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Technician was very courteous and professional

Ant exterminationBee exterminationHornet & wasp extermination+ Professionalism
Chad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arlo is great!

General pest inspectionTermite extermination+ Responsiveness+ Quality+ Professionalism
Luca2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arlo was great

Bug & insect exterminationTermite extermination+ Quality
JM11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service Eriet was awesome to work with as well

Termite extermination
Alex1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great team. Eriet and Ransom took the time to explain how to fix the AC unit port on the side of the house from becoming an entry way for all sorts of pests by plugging it with copper mesh or steel wool and foam insulation.

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My tech was knowledgeable, professional, courteous, kind if I could give him 10 stars, I would the company itself reasonable rates. Thanks guys.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Bobbi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Reyavoni Carter is very friendly and ver helpful. Thank you

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Professionalism
Tabitha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Reyavoni is amazing!!! She’s so kind and has a passion to help you! My dog is also in love with her!😍😍

Bee exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Tiffany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very happy with their professionalism and customer service. This was our first time using this company and I think we will continue to be pleased with their services in the future.

Bug & insect exterminationRodent exterminationSpider extermination+ Professionalism
Mason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Reyavoni carter Jesse Tomlinson They are awesome and very professional, they let me know what they were doing and why they were doing it to get rid of our ant problems

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality

Show more termite extermination reviews (47 more) →

Price

$116+10% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 71%Overpriced 3%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Ant extermination1156$76–$246
Spider extermination1136$58–$136
General pest inspection775$63–$126
Hornet & wasp extermination686$81–$246
Bug & insect extermination487$71–$144
Rodent extermination478$75–$323
Home inspection239$68–$161
Bee extermination182$184–$371

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