Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 38%71+27Reliability 17%59+10Craft & service 20%100+20Value 10%84+8.4Momentum 10%100+10Replies to reviews 5%100+5Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREPointe Pest Control
Aurora, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 60 ant exterminators · 4.9★ from 1,542 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: craft & service and momentum; weakest: reliability.
SatisfactionSatisfaction · 38% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Pointe Pest Control is better than 71% of ant exterminators.B
71
ReliabilityReliability · 17% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months, or the 20 newest if fewer (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Pointe Pest Control is better than 59% of ant exterminators.C
59
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Pointe Pest Control is better than 100% of ant exterminators.A
100
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), 35% vs the category.Pointe Pest Control is better than 84% of ant exterminators.A
84
MomentumMomentum · 10% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100.Pointe Pest Control is better than 100% of ant exterminators.A
100
Replies to reviewsReplies to reviews · 5% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), 35% vs the category.Pointe Pest Control is better than 100% of ant exterminators.A
100
Reviews for your job
Customers hired Pointe Pest Control for 8 kinds of job.
Pointe Pest Control for termite inspection
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#37 / 41
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.75%
All 14 Google reviews tagged “Termite inspection”
MelissaLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★
Notes should have been read from previous treatments. Bait stations outside were not filled and a rescheduled appt had to be made again.
Paid $100–120OverpricedHome inspectionRodent exterminationTermite inspection
Ewa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
We compared couple of pest companies and from beginning we knew that we will choose Pointe Pest Control. Irving did our first inspection and we were so impressed with his professionalism. He always answered our questions and provided the details of our future services. Today, Tom and Irving did our first service for…
Paid $200+Reasonable priceHome inspectionTermite inspectionTermite extermination
Vinanthi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Pointe Pest is amazing
Paid $40–60Reasonable priceRodent exterminationTermite inspection
Lissette6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We called Pointe Pest Control for a termite inspection and they came out right away. Aaron was so knowledgeable and gave us a free quote. We will definitely refer them to friends and family.
Termite inspection
MartyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Matthew the technician was very informative and pleasant. His knowledge of pest control is awesome, and left me with the feeling that we were in good hands
Hornet & wasp exterminationTermite inspectionSpider extermination+ Responsiveness+ Quality+ Professionalism
Staci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Always a positive experience. Austin is the best!
Rodent exterminationTermite inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Irfan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great Job!!!
Ant exterminationMosquito exterminationGeneral pest inspection
Cyle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Moises from Point Pest is outstanding. He is very attentive and does a great job. He really brings value to their service. HIGHLY RECOMMEND!
Ant exterminationGeneral pest inspectionSpider extermination
Sue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
I’ve used this service for several years and they are always timely, professional and courteous.
Ant exterminationBee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rating only, no written review.
Reasonable priceTermite inspection
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★
Rating only, no written review.
Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Professionalism
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Termite inspection
Dan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Ant exterminationHornet & wasp exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
matthew12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Price
$113+18% vs typical ant exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 19%Reasonable 72%Overpriced 3%Not sure 5%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Spider extermination | 283 | $65–$146 |
| Rodent extermination | 264 | $76–$246 |
| General pest inspection | 261 | $56–$116 |
| Ant extermination | 258 | $71–$186 |
| Mosquito extermination | 135 | $73–$134 |
| Hornet & wasp extermination | 131 | $61–$246 |
| Bug & insect extermination | 101 | $58–$116 |
| Home inspection | 83 | $63–$171 |
