COCKROACH CONTROL · DES PLAINES, IL
Pointe Pest Control logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%29+4.4Craft & service 20%99+19.8Value 10%83+8.3Momentum 8%6+0.5Track record 7%81+5.7Accountability 5%86+4.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.55SCORE

Pointe Pest Control

Better than 58% of cockroach control · #17 of 40

5.0★5,001 Google reviewsGoogle star rating as shown on Google Maps.
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
97%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Pointe Pest Control for general wildlife removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.72
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “General wildlife removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 20

All 72 Google reviews tagged “General wildlife removal” · showing 20

★★★★★ R · 11 months ago

Tech Antonio is very helpful and dies everytime detail inspection I appreciate for his help . I would recommend for residential. Thank you

Home inspectionSpider exterminationGeneral pest inspection
★★★★★ Terri · 3 years ago

Great service!

General pest inspectionGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
★★★★★ Scott · 3 years ago

Fernando did an awesome job and answered all questions and concerns that I had thoroughly. Very pleased with the service and will continue to use them going forward. Would highly recommend.

Home inspectionRodent exterminationGeneral wildlife removal+ Quality+ Professionalism+ Value
★★★★★ Dominique · 3 years ago

Michael was great! He was friendly and professional.

General wildlife removal+ Professionalism
★★★★★ Gary · 4 years ago

Stephen did a great job, on time and did everything i asked. Was thinking of cancelling service but he made me feel its worth keeping it going with all that he did.

Bug & insect exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Taras · 4 years ago

The technician was very attentive to our needs. Very professional but friendly. On time went above and beyond to make sure we were informed and pleased with his service.

Hornet & wasp exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ayoka · 4 years ago

Pointe was able to send a field technician out the same day of my initial call. Prior to coming out the Customer service representative provided a comprehensive breakdown of the services they offer, explained the terms of the 1st year contract agreement and offered an initial service discount. It's a little more…

Home inspectionGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Charlie · 4 years ago

The service was wonderful, thoughtful, and extremely professional. I truly could not have asked for a better service and outcome.

General wildlife removal+ Quality+ Professionalism+ Value
★★★★★ Trey · 4 years ago

Nick was great, very professional, highly recommend!

Rodent exterminationSpider exterminationGeneral wildlife removal+ Punctuality+ Quality+ Professionalism
★★★★★ George · 4 years ago

Explained the service and then spent an hour going around my home taking care of ingress problems followed by a very complete inside inspection. Please with the price and service.

Ant exterminationGeneral pest inspectionRodent extermination+ Responsiveness+ Punctuality+ Professionalism
★★★★★ Bethany · 5 years ago

Great service, very knowledgeable and affordable! Mark was very polite and helpful.

General wildlife removal
★★★★★ Jason · 5 years ago

Very punctual outstanding customer service Jonathan was very knowledgeable about the services performed

Hornet & wasp exterminationSpider exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
★★★★★ Nicole · 5 years ago

Tim was great for our initial visit! Looking forward to seeing the results!

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Jaelen · 5 years ago

Very professional and informative. I would recommend to anyone.

Ant exterminationSpider exterminationGeneral wildlife removal+ Responsiveness+ Punctuality+ Quality
★★★★★ Nicholas · 5 years ago

Pointe Pest has been a go to with my damaged yard thanks to wildlife pests. They are make sure to refill traps, and I can have them out as needed as part of the service if I notice an uptick in activity. They rock.

Ant exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Ken · 5 years ago

Excellent service and shared their findings snd inspection results with us.

Ant exterminationMosquito exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
★★★★★ Brita · 5 years ago

Very happy with the service I received. Our technician, Trovelle was friendly, professional and thorough. He went above and beyond. I would highly recommend Pointe and ask for Trovelle

Ant exterminationRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
★★★★★ Sofi · 5 years ago

The service was excellent. My technician was extremely professional and helpful.

General wildlife removal+ Quality
★★★★★ Junming · 5 years ago

they are very professional and did a great job

Ant exterminationBed bug exterminationBee extermination+ Punctuality+ Quality+ Professionalism
★★★★★ Bennie · 5 years ago

Jennifer was on time. Very helpful and educational about things good service

Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality

Show more general wildlife removal reviews (52 more) →

vs category

Blue = Pointe, grey = cockroach control average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 4.99★ (93 reviews)2024-Q2: 4.98★ (54 reviews)2024-Q3: 4.84★ (64 reviews)2024-Q4: 4.88★ (42 reviews)2025-Q1: 4.95★ (66 reviews)2025-Q2: 4.90★ (69 reviews)2025-Q3: 4.95★ (65 reviews)2025-Q4: 4.94★ (69 reviews)2026-Q1: 4.88★ (50 reviews)2026-Q2: 4.84★ (43 reviews)2026-Q3: 4.70★ (61 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$126+11% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Great price 19%Reasonable 67%Overpriced 3%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%36+12.6Reliability 15%29+4.4Craft & service 20%99+19.8Value 10%83+8.3Momentum 8%6+0.5Track record 7%81+5.7Accountability 5%86+4.3Experts Score= 55Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
36
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
29
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
99
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
83
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
6
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
81
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+1820 / −4
Professionalism
+2463 / −3
Responsiveness
+1856 / −2
Punctuality
+1890 / −0
Value
+1243 / −2

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