Experts Reviews · Company report
Pointe Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Pointe Pest Control

Des Plaines, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #145Position by Experts Score among all companies we track in this category. of 363 pest control services · 5.0★ from 5,001 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pointe Pest Control is better than 93% of pest control services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pointe Pest Control is better than 92% of pest control services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pointe Pest Control is better than 97% of pest control services.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pointe Pest Control is better than 100% of pest control services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pointe Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pointe Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Pointe Pest Control for 8 kinds of job.

Pointe Pest Control for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.132
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 238
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 132 Google reviews tagged “Flea & mite extermination” · showing 20

AfriLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

I enjoyed having Jenna service me today. She was professional and cordial. She did a great job, I hope she comes back!

Paid $100–120Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Johnathan was thorough and communicative. He answered all of my questions with confidence and helped put my mind at ease.

Paid $200+Reasonable priceFlea & mite extermination
marlene5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jonathan did great job getting rid of our fleas and centipedes. He was punctual, communicative, and friendly. He explained everything in detailed. Our fleas were gone instantly. I recommend Pointe Pest Control and Jonathan to do your services.

Paid $140–160Great priceSpider exterminationFlea & mite exterminationCockroach extermination
DoloresLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I truly trust this company. My problem has been resolved for the past three years since Point has been coming. They are honest and do your job professionally. Today my Technician Michael Ellis was on time. Michael is knowledgeable, professional did an excellent job!! Michael always will ask how things are going and…

Home inspectionRodent exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Thoroughly sprayed for earwigs and got rid of a muddobber nest high on the house. Thanks, Moises.

Home inspectionHornet & wasp exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Tom9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Pointe Pest Control is a rare business, as it provides good and responsive customer service in today's times. I have to mention they always make sure I'm happy before leaving.

Flea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My technician is the best. He has repeatedly found our issues and solves them. Love this guy.

Bug & insect exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Christine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Julian was very courteous and professional. He also took the time to go over some details with me about the benefits of the service he was providing.

Flea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Carl13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service man did good job getting all the yard and bushes treated.

Flea & mite exterminationMosquito extermination+ Responsiveness+ Punctuality+ Quality
Mal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Matthew was an exceptional professional. He thoroughly explained services provided and answered all my questions. Highly recommend!

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Steven & each of the persons who do the Pointe Pest Control are very knowledgeable, courteous, conscientious & professional. The best thing is that the service is working. I definitely see a huge difference. I had so many issues with Wasps, ants & spiders and am so pleased with the results & with those who do the…

Ant exterminationBee exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Barton10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and educational.

Bug & insect exterminationFlea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Normally I would not be home for the service but it was the Friday before a holiday weekend. Jacob arrived on time and answered all my questions. He detailed the treatment he was providing plus the problems that we have both seen and unseen. And the best part of his treatment was something that wasn’t scheduled at…

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

came in got it done quick and informative nice work

Flea & mite exterminationMosquito extermination+ Professionalism
Sydney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Don our technician was very nice and able to answer all and any questions I had. He did a thorough inspection on the exterior and interior where we were experiencing clover mites. He treated all areas and dusted all exterior cob webs on our property. I am hopeful the products used work and help get rid of these…

Flea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Quality
Claude4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was very pleased with the service received. The technician was polite courteous and very professional

Ant exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Robert1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Serviceman arrived at scheduled time, was courteous, quick, efficient, treated inside and outside the house and was gone.

Ant exterminationBed bug exterminationCockroach extermination
Annie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am combatting springtails. I had no idea that mosquito spray would help. I was upset because there was only 1 day left to receive this spray. If I had known, I would have done this 2 or 3 times over the summer. Adrian came out and very kindly said that he would spray it on extra thick to make sure that everything…

Flea & mite exterminationMosquito extermination
david3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service call. Service technician was very knowledgeable and helpful

Ant exterminationBee exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Professionalism
Stacy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Such a great experience. My tech was very thorough and very nice.

Ant exterminationFlea & mite exterminationSpider extermination+ Responsiveness+ Punctuality+ Professionalism

Show more flea & mite extermination reviews (112 more) →

Price

$126+16% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 67%Overpriced 3%Not sure 11%

Jobs customers hired them for

JobReviewsCategory typical
Spider extermination1078$76–$166
Ant extermination1027$76–$214
General pest inspection929$58–$128
Rodent extermination808$83–$323
Hornet & wasp extermination644$91–$282
Mosquito extermination339$66–$106
Bug & insect extermination330$58–$133
Bee extermination308$191–$385

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