Is Pointe Pest Control - West Chicago any good?
Our verdict: mixed — #35 of 40 ant exterminators, better than 13%. Customers single out its track record and craft & service; accountability is where it trails.
Track record — better than 99% of peers
Craft & service — better than 82% of peers
Momentum — 9th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 30% above typical
Pointe Pest Control - West Chicago for bee extermination
Clear ✕358 customers reviewed a bee extermination job here and rated it 4.94★. Most paid $120–140 (category typical: $161–$371). For this job it ranks #2 of 31 ant exterminators we track.
All 358 Google reviews tagged “Bee extermination” · showing 160
Great service! Absolutely will recommend!!
Eddie is the best! Without me asking, he offered to come in and check mouse traps that he placed in the basement on his last visit... all clear! He is very conscientious and wants to make sure I am pleased before he leaves. Another great job!!
Payton was very courteous and thorough, he is a winner.
Alex provided Excellent attention to details and was very polite. I've been very happy with Pointe for the longest time!
He hade very good mannerisml, snd professional, sprayed in side , and out side, ask if we had any questions.i was very pleased Antonia Smith
Alex provided a great service. He did a detailed job. Strongly recommend him!
Jonathan was professional and friendly. He was happy to help with any questions I had. Very pleased with his service.
Responsive, thorough, and addressed my concerns
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Timothy was professional, courteous and knowledgeable technician. He performed his duties professionally. I am very pleased with the service he provided.
Jonathan Jimenez did a wonderful job with our inspection and treatment for carpenter bees. He was friendly and professional and did a great job with our service! Price was steep, but comparable to other service providers.
Jonathan Jimenez serviced our home today while we were at work. Overall, we have been pleased thus far with the service of Pointe Pest Control.
tech was polite, knowledgeable and very neat. very nice and knew his job well. he knows exactly what to do and I suggest everyone should try using Pointe Plus give them a try. i would not use anyone else as everyone at Pointe Plus is very customer oriented and is very very responsive. he always does a great job. great representative of POINTE PEST
Tyler did a great job. Walked me through everything, super knowledgeable, willing to listen, and walked me through the details. Yellow jacket nest was my main issue, so going to monitor it now after treatment.
Saige was great. Professional, Polite and efficient. He inspected my home and provided feedback. He took extra measures for looking for entry points and was very detailed in his methods. Very pleased with his work. Highly recommended
Sage is amazing! Very professional and detailed oriented. Pointe was very responsive to my call and scheduling was quick.
Friendly, thorough, professional service!
The technician was very professional, responsive, and helpful with questions. Addressed all our concerns with an explanation.
Joe is always very friendly, knowledgeable, on time and helpful.
Our technician called before coming, arrived on time, was very informative and thorough.
nice guy. honest and helpful!
He was very thorough and very professional‼
David always does a great job.
Love my tech that comes every quarter. He's professional on time and explains everything to me. I am a fan.
Excellent service..a very good person that took care of us thank you
Great job, helpful as always! Very thorough.
Austin did a great job. He is very professional and thorough. I think he is just great! And so knowledgeable
Always pleased with our service and our technician, Adrian
Jonathan was amazing and very helpful. He was on time and courteous. I highly recommend Pointe Pest control to anyone looking for value and professionalism.
Great service by technician Alexiss Aguirre. He did what he indicated. I have had other companies that I saw ring my door bell and then sit in their truck not performing service. Although I did not answer my door I am able to see what is being done while they are there. Joel completed exterior service today. I have…
Mohand did a great job of servicing our location! He was extremely helpful in explaining everything he would be doing and was very timely in going about doing it. His customer service is excellent! I would certainly recommend Pointe Pest Control to everyone.
Rep did a fine job, checking out the entire home and applying thr necessary product
Wesley was prompt, efficient, friendly and explained exactly what he was going to do and afterwards, what he did.
Austin is an efficient technician who is affable, polite and very knowledgeable. He is like seeing one of our nephews!
Jonathan did an excellent job of listening to our issues and concerns. He performed an examination of our main floor and basement. He then sprayed where necessary and placed traps where they were needed. He then examined the outside and followed by spraying and plugging some potentially vulnerable entry locations.…
Thank you for addressing each of our concerns!
Josh was great. Did a very detailed job.
I’ve used Pointe Pest control for a multiple years now. Service specialist are very knowledgeable and they explain their answers to your questions thoroughly. You don’t always get a phone call to time of arrival is the only issue.
Excellent, on time service!
Adrian was extremely polite and thorough.
I like their promptness in attending to our concerns.
Gerardo was great - friendly, professional, and did a thorough job. We are happy with Pointe and its staff.
Very professional
Very personable young man. He was very helpful and patient. I send him many thanks.
Our technician did what needed to be done and went above and beyond as we use this service every year. Thanks so much! Well done. He is just the nicest, most sincere and hard working service person. Thank you!
Very nice and professional and the exterminators were wonderful but unfortunately they didn’t tell us until our second treatment that if there is a bees nest in the roof, they won’t treat that. I explained our problem during the initial call, so I’m not sure why they didn’t tell us that then. We’re also now several…
Alex is polite, professional and very conscientious.
Adrian was awesome. Very impressed.
Jacob did a fantastic job, great service! Very thorough. I am super impressed! Jacob is an excellent representative for your company! I plan to request him on my next scheduled service!
Reliable and thorough
Aaron did a great Job! Fabulous!
Tech Joseph is great!
Very thorough and executed this visit Perfectly! He was respectful to wear booties around this house and mindful if we had animals and my daughter. He even went into my crawl space and did a thorough inspection there as well. Pointe is lucky to have him as an employee. I’ll be using these services as needed and…
Our technician Xavier was very helpful and did a professional, thorough job.
Michael Ellis was competent, professional, helpful, courteous and knowledgeable. Couldn't ask for a better representative.
Excellent service
Great and very responsive customer service. The service tech are always friendly and professional.
Our technician was exceptional...friendly, knowledgeable
Alexiss is always professional and willing to share his knowledge
Thomas was wonderful, professional, on time and extremely thorough. Great service, definetly recommend them and would use them for any future pest problems. Moderately priced as well! Great job guys!
The technician was really helpful and understood our concerns about fruit fly in our house and tried treating it. This is unlike the last two technicians who were not much thorough in their inspection and follow ups regarding our concerns.
Joseph Revello was polite, informative and did a good job.
I was very pleased with the service that Moises provided. He is a very good representative of your company..
Fernando was great! He was quick and professional.
Tom was our technician today from Pointe Pest Control and he is great! He always called 15-20 minutes prior to his arrival, he thoroughly educated me regarding the specific pest control concerns I had and was very kind. I would highly recommend Pointe Pest Control.
Nick did a great job that help us exterminate jelly bee from the ground. He dig into the hole and find it deeply. We truly appreciate his job and he did great to explain how to take care after. Thanks so much! We are very happy to choose pointe pest control.
My Technician Tazauras was very professional. Since using this business, we have had virtually no problems with any pests. Very happy
Pointe Pest Control Tech Adrian did a fantastic job. Adrian was very professional!
I actually thought about calling the company to say how wonderful this tech was. We had a bee issue that I thought was impossible to get to, he made it work
Great, thanks
Tash came and helped us setting some mice baits. He was professional and courteous
Wesley is always very professional and always does a good, thorough job.
Mike was amazing. He was super professional, very friendly, and did a phenomenal job. 100%satisfied
After the first visit I gave this company a 5 star review since our pest problem disappeared for the most part. I told them that we noticed carpenter bees however they were unable to find the nest when they were here so he said to call once I spotted it. A could days later we saw it and I called back. They weren’t…
My technician, Michael Ellis, was super helpful and professional. He explained everything to me and took the time to ensure I didn't have any lingering hives. He was thorough and efficient in his service, friendly and kind in his delivery. Thank-you so much Michael!
Milton made time to fit us in on a busy day. He has timely, professional, and a great help!
Professional and prompt and we are very grateful that the problem was taken care of so quickly! 😊
Making the appointment was easy. They showed up on time and did the work. John was a very respectful young man and filled me in on all the details of work performed. A+ experience.
Our technician Jacob Marcoux, was very professional and thorough. I was impressed with his attention to detail and excellent customer service. Thank you!!!
Marc went above and beyond explaining everything as well as advising. He was very thorough and professional. I would recommend Marc to anyone in need of his services.
Milton was awesome!
Genssie was very professional and thorough! We use Pointe for our home and our business - we are very satisfied with the service. Highly recommend!
Was very helpful and pleasant as always. Thank you. General outside and garage pest control.
Every single person I’ve talked to over the phone or in person has been INCREDIBLY nice and has talked to me in detail about what they’ll do! They always listen to me and answer all of my questions, and they never do anything unless they’ve asked me or explained to me first what they plan to do. They’re super…
Very professional and helpful
Pointe Pest Control has been keeping our home free of bugs for over 15 years. They do a wonderful job and we are bothered by very few pests. Friendly service, Joe was very friendly and explained everything he did. Highly recommend.
Matt was very professional and informative. He walked me through the process and had clear communication each and every moment of the appointment.
Always responsive and take care of any insect or rodent issue!
As typical in winter, filthy germ infested mice found there way into my home. Ivan Servin did a super job of locating where they were getting in and ultimately plugged up all openings. Ivan performed service at my home when the bees took over my deck. He is extremely professional. He is meticulous and takes time to…
Ivan is our technician he is wonderful! He is explains everything clearly and all the different solutions/outcomes that are possible while being polite & professional. Both times he has visited our home for services, I have been educated on something I didn't know before. I would highly recommend PPC for anyone in need of pest/rodent control services.
Fernando called prior to coming to my residence to let me know he was on his way. He waited patiently for me to answer the door and then introduced himself. He was pleasant, professional, and did an excellent job covering the interior and exterior of my home . I was very pleased to see him wipe all the cobwebs off…
They did a good job. I was happy to have the carpenter bees and ants treated as those are the biggest problem.
The technician was on-time, professional, courteous and thorough. One of the best!
Always show up when promised, are polite and respectful. Take care of everything I request with a smile
David was a pro from start to finish. Very thorough in the inspection, above and beyond expectation. He genuinely wanted to solve our problem. We’ll sleep better tonight!
Very friendly and competent young lady. She explained what she was doing and why. Thank youi
We were very pleased. Technician was courteous, thorough and took time to complete his work and discuss with us afterwards. The first visit we had a few weeks ago seemed rushed and not so thorough.
Technician arrived on time, very courteous and did his work with little disruption to my routine. Since Pointe's first application, my ant problem, as well as other pests, has gone away.
Fernando was very courteous and thorough with his service at our home today. He also identified areas and performed corrective action to ensure no future issues. Am glad you have such great service personnel
Jorge was very professional, wore his mask and booties over his shoes and did the entire outside, inside and crawl space. I got phone calls when he was on his way. This was their first visit and I was pleased.
Always do a great job. I don’t worry about bugs and that says it all.
An extremely professional service! I get emails about upcoming service appointments, detailed reports afterwards, and there's an intuitive customer portal, too. On top of that, Pointe technicians are always friendly, communicative, and courteous.
Great communication before and during service calls!
Wesley was great - really thorough, friendly and personable, as well as explained in detail things we could do to help cut down on our spiders. Would love to have him as our tech going forward. Highly recommend him.
Aaron, our technician, was professional, helpful and personable.
Fernando is the nicest person you will ever meet! Always professional and friendly! Very helpful and knowledgeable.
I am doing this survey because of the excellent service my tech Sebastian did. He was professional , friendly and thorough. The questions above are for the company which is good, but it is only as good as the people hired. I do not like that I have to post publically about the company when it states rate your tech.
Our technician, Jonathan, was responsive, courteous, polite, and thorough. It's a pleasure to work with him and the entire team at Pointe.
He was very polite and professional
They did a great job of taking out the yellow jacket hive.
Explained what he was going to do. Vrry professional and did it in a timely manner Will call again if needed and refer them
THE TECH WAS COURTEOUS AND EFFICIENT
Had a football sized bees nest in garage wall right next to our inside garage door and didn't even realize it. Moved a box and a huge swarm attacked. Called this company and they were extremely responsive. Coming out within hours, assessed the issue and took care of it immediately. Made sure the hive was gone, bees…
My service technician was excellent. He was thorough, extremely courteous and explained exactly what he needed to do, and then did it. He asked if I had any questions and was patient as he answered everything. I recommend him and would like to have him as my regular technician.
Great service!
Very satisfied with the service provided by Sebastian. Very good listener and detailed service provider. Thanks a lot Pointe Pest control.
My technician was very professional took the time to explain the answers to all my questions found my problem with entry way for rodent problem and had excellent customer service skills I love the quality of work I received and will definitely be continuing services with Pointe Pest Control.
Sebastian was early, friendly and explained all steps. I highly recommend!
Sebastian came right on schedule and got right to work. He identified the pest (Yellowjackets). The nest was behind our exterior door frame so he couldn’t remove it but sprayed dust in it thoroughly. I let him know where I found another nest (the hard way) and he removed that one too. He surveyed our property for…
Great service, always! Super nice, very professional, thorough, eager to go above and beyond, honest and informative… love this service. And it WORKS!! Very satisfied, always happy with their service and results!
Very polite and made us feel safe knowing everything being taken care of.
Victor took his time and was extremely thorough and addressed all the pest issue we had.
Great explanation, great job with service and understanding older home. Will be getting a contract for next year for sure. thank you so much!
Good job
I will rate her first visit because there has been time to evaluate its success. She did an outstanding job so our home was bug free for 3 weeks. Then you sent someone else to do the follow up application. There was no sign of his work. No dead bugs and live bugs everywhere. That was when we requested an other…
Sebastian was on time, polite, professional and knowledgeable.
Everything was good and the technician was very pleasant!
Our service man was friendly and on time. He explained everything he was going to do and how he was going to do it. He spent time in and outside of the house. I recommend this company
Very good experience..carpenter ants were found and dealt with in addition to call for miner bees under a porch. Sebastian (technician on the call) very detailed in explaining problems, and checked entire exterior..ants would not have been immediately found otherwise.
Victor is my hero! He was very professional and took care of my bee issues. He was very responsive and personable making it a pleasure to deal with someone over a terrifying issue. Thank you!
Technician was quick, answered all my questions, and did a great job. Thank you!!!
Very responsive and professional service. I would use them again.
Professional and personable
Got a call from our service man named Aarron Cornelius he was extremely professional and very polite and answered all my questions. I would highly recommend him and the company this was our first service with the company but already know we made the right decision choosing this company. Michael
Moises was patient and very polite. He explained the process and answered my questions patiently. He showed up on time and followed the COVID protocols accurately.
Brandon was a wonderful technician who had a smile on his face the entire time he was working and did a wonderful job spraying for bugs.
So glad I found them! The technician was professional, helpful and knowledgeable. Would definitely recommend
Austin Rot provided simply the best service possible. I was impressed with his attention to detail and superior customer service. Our home is now protected from rodents, wasps and insects.
Top notch professional service
Logan was very polite. He addressed all of my service needs . I appreciated him inquiring about the inside of my home and the garage area.
Fernando was very professional
Albert was awesome! Engaging, kind, careful, and thorough. Phenomenal customer service; and, seemed to really enjoy the work (a rarity this day & age). Thanks again, Albert!!
Brandon arrived on time and conducted a thorough inspection of the outside of our house. He was very polite and very professional. He knew about some of the issues during the previous inspection and address them during this time. Overall, he was very reliable.
I really enjoyed his services he was kind and very professional. I hope i get Stirling for my next treatment.Keep up the good work.
My technician was Great!! Very friendly and knowledgeable about his job. They even put shoe protection on when they come inside my house so he did not track on my carpets. Very respectful!! All around great service!
Just had our first inspection from Pointe Pest. Contacted them after finding a variety of wasps and other random insects in our home. The first phone call was easy and informative, and then they followed up with an email including all the details we'd discussed. Sebastian was who came to our house, and he was…
I called for service on Thursday evening and had someone out Saturday morning. Sebastian was super knowledgeable and helpful. He went above and beyond to help us. Highly recommend!
Aaron was professional and friendly. Took care to remove spider webs in my garage. I've used Pest Point Control for years and have been very satisfied.
Trovelle was great! He communicated when he would be arriving (called when he was 20 minutes away), he used a doormat and shoe covers, he wore a face mask and gloves, and he was professional, thorough, kind and patient in that he explained exactly what he was doing and why and answered every question I had. He made…
Stirling Fordham was very professional and went above and beyond in the service that he provided
Incredibly professional and so friendly at our home!
Mr.Baize is very polite and gentle man. He is a hardworking, very faithful worker, I think.
Very professional technician, Billy. Arrived right on time and was very professional throughout his visit. Will recommend.
The technician was very diligent and found areas that were potential problems.
Adrian Garcia the technician called before the appointment and he arrived on time. He explained to me about the service, what he is going to do and the precautions after applied the mosquito service. He let me know when he finished. He was very professional.
Marc Corona was amazing - he was so thorough and spent as much time as needed to do the job right. I really appreciated him coming out and recommend him and Pointe Pest Control to anyone looking to manage bugs indoors and outdoors. Exceeded all expectations!
Jesse is an Expert. So knowledgeable, patient and very competent. He has done an excellent job for us. Your company is lucky to have him.
Eddy showed me the wasps nest around the house and knocked them all down. He always listens to our concerns. We are still ant free in the house.
Always on time and great communication.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Pointe Pest Control - West Chicago
Is Pointe Pest Control - West Chicago good?
Yes by most measures: 4.9★ from 8,592 Google reviews and an Experts Score of 35/100 (grade D), #35 of 40 ant exterminators we track. 3.5% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Pointe Pest Control - West Chicago charge?
Customers reported a typical bill of $128 (middle half $91–$184), 30% above the ant exterminators median of $99.
What do customers hire Pointe Pest Control - West Chicago for?
Mostly general pest inspection (1320), spider extermination (1311), rodent extermination (1251), ant extermination (1244).
Does the owner respond to complaints?
The owner replied to 30% of 1–3★ reviews (category: 61%).
