Our verdict: mixed — #35 of 40 ant exterminators, better than 13%. Customers single out its track record and craft & service; accountability is where it trails.
👍 Strengths
Track record — better than 99% of peers
Craft & service — better than 82% of peers
👎 Watch-outs
Momentum — 9th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 30% above typical
Need a specific job done? See what customers paid and said about it here.
541 customers reviewed a bug & insect extermination job here and rated it 4.94★. Most paid $120–140 (category typical: $61–$119). For this job it ranks #14 of 35 ant exterminators we track.
All 541 Google reviews tagged “Bug & insect extermination” · showing 20
Ray1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Paid $140–160Reasonable priceHome inspectionSpider exterminationGeneral pest inspection
Gregory1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Very efficient and great service. Dan was extremely friendly and very informative and thorough in the treatment of our carpenter ant problem as well as spraying for out-of-doors buggers.
Home inspectionGeneral pest inspectionBug & insect extermination
Janice5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Josh always does a great job for us. He is very friendly to work with. He is also very respectful, responsive, and does a great job at keeping spiders and ants and all other creepy crawlers outside where they belong. We are very happy with Pointe Pest Control and with Josh. We especially like that we have the same…
gerry7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great service! Absolutely will recommend!!
Paid $60–80Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Evelyn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
This group is thorough and trained well to do their job.
Paid $20–40Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
chuck8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
careful and competent
Reasonable priceBug & insect extermination
Jim2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
lauren10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Clyde3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Great polite guy, good service as is norm.
Rodent exterminationSpider exterminationGeneral pest inspection
Al11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Patty7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Timothy for very thourough and pleasant!
Reasonable priceGeneral pest inspectionBug & insect exterminationAnt extermination
AntoinetteLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Reasonable priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Eric11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent communication and work...We are Ant free!!!
Tom12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Jennifer10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Thomas9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Tim was my new technician and he was very thorough and professional!
Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
Bradley6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent service and customer care! Juan was fantastic, thoroughly explained everything he was going to do and gave us options to best fit our needs. Highly recommended from phone call to completed service. Issue was resolved same day, thank you!
Great priceBug & insect exterminationAnt extermination
John9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Alex did a thorough job on the property - thank you. Went above and beyond and quickly responded to my requests to address issues.
Kathy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Technician is very friendly and knowledgeable and thorough.
Reasonable priceSpider exterminationGeneral pest inspectionBug & insect extermination
Julie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Milton is the BEST at what he does! We’ve had him service our house for years and he’s always done a thorough and effective job. He has great attention to detail and is always very friendly. We couldn’t ask for better!!! ⭐️⭐️⭐️⭐️⭐️
Spider exterminationGeneral pest inspectionBug & insect extermination
Questions about Pointe Pest Control - West Chicago
Is Pointe Pest Control - West Chicago good?
Yes by most measures: 4.9★ from 8,592 Google reviews and an Experts Score of 35/100 (grade D), #35 of 40 ant exterminators we track. 3.5% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Pointe Pest Control - West Chicago charge?
Customers reported a typical bill of $128 (middle half $91–$184), 30% above the ant exterminators median of $99.
What do customers hire Pointe Pest Control - West Chicago for?
Mostly general pest inspection (1320), spider extermination (1311), rodent extermination (1251), ant extermination (1244).
Does the owner respond to complaints?
The owner replied to 30% of 1–3★ reviews (category: 61%).
