Is Pointe Pest Control - West Chicago any good?
Our verdict: mixed — #35 of 40 ant exterminators, better than 13%. Customers single out its track record and craft & service; accountability is where it trails.
Track record — better than 99% of peers
Craft & service — better than 82% of peers
Momentum — 9th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 30% above typical
Pointe Pest Control - West Chicago for cockroach extermination
Clear ✕172 customers reviewed a cockroach extermination job here and rated it 4.92★. Most paid $200+ (category typical: $76–$282). For this job it ranks #11 of 31 ant exterminators we track.
All 172 Google reviews tagged “Cockroach extermination” · showing 60
It was a great experience with Technician Tim. He did detail spray all over the house inside and outside and put sticky traps where needed. He did come back after two weeks to see how medication worked and did the spray all over again.
Great service! Absolutely will recommend!!
Dan is amazing. He serviced our home since before our daughter was born keeping it safe from all the critters.
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Professional, prompt, and informative.
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Joseph R was truly professional and great throughout the service on my grandpas home! He answered all of our questions and concerns and made the process as smooth as possible. We appreciated his service a lot and recommend him in the future! Amazing experience overall!
Jonathan Jimenez serviced our home today while we were at work. Overall, we have been pleased thus far with the service of Pointe Pest Control.
Brian was extremely polite and efficient. Very pleased with the service.
Austin is very nice and polite. Never gives us a hard time if we ask him to spray someplace. He does a great job, haven’t been seeing any bugs. Love this place.
tech was polite, knowledgeable and very neat. very nice and knew his job well. he knows exactly what to do and I suggest everyone should try using Pointe Plus give them a try. i would not use anyone else as everyone at Pointe Plus is very customer oriented and is very very responsive. he always does a great job. great representative of POINTE PEST
Completed 4 time spraying. The Cockroach number didn't decreased, Is keep going to high and more worse. The spray is not effective. Didn't recommend for Cockroach
Very knowledgeable and professional
We have been Pointe Pest customers for the past several years. Our experience with the company and with their service personnel has always been excellent. The Office is willing to schedule appointments in ways that are convenient for me, and the technician shows up on time, every time. We would highly recommend…
Great job
Always pleased with our service and our technician, Adrian
Ryan was great!
Wesley was prompt, efficient, friendly and explained exactly what he was going to do and afterwards, what he did.
Efficient friendly and effective service.
Thank you for good service.
Great job!
I’ve used Pointe Pest control for a multiple years now. Service specialist are very knowledgeable and they explain their answers to your questions thoroughly. You don’t always get a phone call to time of arrival is the only issue.
I didn't speak to the technicians but I saw them working. There were 2 of them. They got rid of cobwebs and sprayed around the house and garage. They sprinkled something in the garden.... maybe for ants??? I'm very pleased with Pointe.
Mike Ellis provided exceptional service. He was profesional and thorough. By far the best service I have received from Pointe Pest Control.
Nick was awesome. Very informative and professional. I will Definitely be recommending Pointe, especially Nick!
Our technician Xavier was very helpful and did a professional, thorough job.
Michael Ellis was competent, professional, helpful, courteous and knowledgeable. Couldn't ask for a better representative.
they did very good job Michael Ellis was professional and did his work absolutely perfect with care and explain everything. he went all over the place took his time with no rush
5 stars great job
Took the time to see the problem and come up with a solution
Tom was our technician today from Pointe Pest Control and he is great! He always called 15-20 minutes prior to his arrival, he thoroughly educated me regarding the specific pest control concerns I had and was very kind. I would highly recommend Pointe Pest Control.
Technician was very thorough and polite.
Tash came and helped us setting some mice baits. He was professional and courteous
My technician, Michael Ellis, was super helpful and professional. He explained everything to me and took the time to ensure I didn't have any lingering hives. He was thorough and efficient in his service, friendly and kind in his delivery. Thank-you so much Michael!
Mark was very courteous and professional. He explained everything he did and did a thorough job.
Marc went above and beyond explaining everything as well as advising. He was very thorough and professional. I would recommend Marc to anyone in need of his services.
Matt was very professional and informative. He walked me through the process and had clear communication each and every moment of the appointment.
Fantastic! I couldn't ask for more.
Fernando called prior to coming to my residence to let me know he was on his way. He waited patiently for me to answer the door and then introduced himself. He was pleasant, professional, and did an excellent job covering the interior and exterior of my home . I was very pleased to see him wipe all the cobwebs off…
Good job, thorough.
Jennifer was very attentive to details, she was very thorough and competent. She was professional, very informative about what work she had done. Jennifer completed her work in timely fashion once again. Thank you Jennifer and have a Merry Christmas!
Very friendly and competent young lady. She explained what she was doing and why. Thank youi
We were very pleased. Technician was courteous, thorough and took time to complete his work and discuss with us afterwards. The first visit we had a few weeks ago seemed rushed and not so thorough.
Jennifer at Pointe Pest Control was great. She was on time and super friendly. She took the time to show me our common pest problems and explained what she was doing to take care of them. Perfect service 👍
Have been using this company since March. Always a five star experience! Very professional and asks about specific concerns.
Fernando was very courteous and thorough with his service at our home today. He also identified areas and performed corrective action to ensure no future issues. Am glad you have such great service personnel
Always do a great job. I don’t worry about bugs and that says it all.
Tim was great and professional. Explained everything thoroughly. He also called 30 mins in advance of arrival which is always helpful!
Jennifer did a fabulous job and is very personable. She did a fantastic job explaining everything she found and did. I highly recommend her.
Donald is our technician for our regular sprays and he is so incredibly nice. He always greets the dogs, makes sure to let us know when it's safe to let them into the yard, and just generally is very kind. We love having a regular technician, we don't have to show him around because he knows where to go. Thanks Donald!
Great service, always! Super nice, very professional, thorough, eager to go above and beyond, honest and informative… love this service. And it WORKS!! Very satisfied, always happy with their service and results!
Very polite and made us feel safe knowing everything being taken care of.
Technician
Excellent. Prompt and professional.
Great service!
Professional visit!
Moises was patient and very polite. He explained the process and answered my questions patiently. He showed up on time and followed the COVID protocols accurately.
Great service, friendly and professional.
The technician was excellent. She explained the procedure very well.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Pointe Pest Control - West Chicago
Is Pointe Pest Control - West Chicago good?
Yes by most measures: 4.9★ from 8,592 Google reviews and an Experts Score of 35/100 (grade D), #35 of 40 ant exterminators we track. 3.5% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Pointe Pest Control - West Chicago charge?
Customers reported a typical bill of $128 (middle half $91–$184), 30% above the ant exterminators median of $99.
What do customers hire Pointe Pest Control - West Chicago for?
Mostly general pest inspection (1320), spider extermination (1311), rodent extermination (1251), ant extermination (1244).
Does the owner respond to complaints?
The owner replied to 30% of 1–3★ reviews (category: 61%).
