Is Pointe Pest Control - West Chicago any good?
Our verdict: mixed — #35 of 40 ant exterminators, better than 13%. Customers single out its track record and craft & service; accountability is where it trails.
Track record — better than 99% of peers
Craft & service — better than 82% of peers
Momentum — 9th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 30% above typical
Pointe Pest Control - West Chicago for spider extermination
Clear ✕1318 customers reviewed a spider extermination job here and rated it 4.92★. Most paid $120–140 (category typical: $63–$151). For this job it ranks #7 of 37 ant exterminators we track.
All 1,318 Google reviews tagged “Spider extermination” · showing 40
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Great service! Absolutely will recommend!!
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
Very pleasant, competent professional
Great job as usual. Technician is always friendly and efficient!
Jamian is very pleasant and hard working. He shows up on time and starts the work immediately. Great job Jamian.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Punctual, professional, courteous. Carlos always does a great job!
Very polite and efficient.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Very professional and customer service oriented. He represents the company well and enjoys what he does.
fall exterior service plus basement spider ext
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Great service, great tech.
I received a call stating that the technician was 18 minutes away at 4:47pm. My window was 3pm-5pm. Not only was this going to be beyond the window but it was my daughter’s last nap so I wasn’t able to answer the call but saw that he was going to be here. I sent my husband (who was outside) a screenshot and there he…
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Very professional service person.
Alexiss was courteous and very thorough. He is very knowledgeable.
Leonardo does an excellent job of keeping our home pest-free. He knows his stuff and lets me know how he can help keep the critters out. He is very kind and professional. The service Point Pest Control provides is extremely thorough in keeping my house pest-free. Great job!
The tecnician visiting us was pleasant and did a through job. We now have to see the effectiveness of service to ensure spiders are eliniated.
Very please with the service tech, he was thorough and considerate of my home and what was needed. Very kind and professional! Thank you!
Adrian was awesome, as always! Professional and very helpful!
I was very happy with Eddie's work
Payton was very courteous and thorough, he is a winner.
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Professional, courteous and friendly
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Adam West came to help me with pest control. My granddaughter was visiting and he was very discreet whole treating for the problem. He is a fine young man and very courteous.
Joe did a great job. Went above and beyond.
Alex did a thorough job on the property - thank you. Went above and beyond and quickly responded to my requests to address issues.
Technician is very friendly and knowledgeable and thorough.
Milton is the BEST at what he does! We’ve had him service our house for years and he’s always done a thorough and effective job. He has great attention to detail and is always very friendly. We couldn’t ask for better!!! ⭐️⭐️⭐️⭐️⭐️
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
We have been using this company for a while for regular pest control (which has been fine, we have still had plenty of spiders but it was less than before so I am not complaining). And we added mosquito service for the past four months which was about $400. We had one additional follow up in between and had to move…
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Pointe Pest Control - West Chicago
Is Pointe Pest Control - West Chicago good?
Yes by most measures: 4.9★ from 8,592 Google reviews and an Experts Score of 35/100 (grade D), #35 of 40 ant exterminators we track. 3.5% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Pointe Pest Control - West Chicago charge?
Customers reported a typical bill of $128 (middle half $91–$184), 30% above the ant exterminators median of $99.
What do customers hire Pointe Pest Control - West Chicago for?
Mostly general pest inspection (1320), spider extermination (1311), rodent extermination (1251), ant extermination (1244).
Does the owner respond to complaints?
The owner replied to 30% of 1–3★ reviews (category: 61%).
