Is Pointe Pest Control - West Chicago any good?
Our verdict: mixed — #35 of 40 ant exterminators, better than 13%. Customers single out its track record and craft & service; accountability is where it trails.
Track record — better than 99% of peers
Craft & service — better than 82% of peers
Momentum — 9th percentile
Satisfaction — 6th percentile
Accountability — 6th percentile
Price $$$: 30% above typical
Pointe Pest Control - West Chicago for spider extermination
Clear ✕1318 customers reviewed a spider extermination job here and rated it 4.92★. Most paid $120–140 (category typical: $63–$151). For this job it ranks #7 of 37 ant exterminators we track.
All 1,318 Google reviews tagged “Spider extermination” · showing 160
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Could not have been better, professional, courteous, knowledgeable and productive. Just terrific! Milton always does a great job !
Great service! Absolutely will recommend!!
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
Very pleasant, competent professional
Great job as usual. Technician is always friendly and efficient!
Jamian is very pleasant and hard working. He shows up on time and starts the work immediately. Great job Jamian.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Punctual, professional, courteous. Carlos always does a great job!
Very polite and efficient.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Very professional and customer service oriented. He represents the company well and enjoys what he does.
fall exterior service plus basement spider ext
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Great service, great tech.
I received a call stating that the technician was 18 minutes away at 4:47pm. My window was 3pm-5pm. Not only was this going to be beyond the window but it was my daughter’s last nap so I wasn’t able to answer the call but saw that he was going to be here. I sent my husband (who was outside) a screenshot and there he…
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Very professional service person.
Alexiss was courteous and very thorough. He is very knowledgeable.
Leonardo does an excellent job of keeping our home pest-free. He knows his stuff and lets me know how he can help keep the critters out. He is very kind and professional. The service Point Pest Control provides is extremely thorough in keeping my house pest-free. Great job!
The tecnician visiting us was pleasant and did a through job. We now have to see the effectiveness of service to ensure spiders are eliniated.
Very please with the service tech, he was thorough and considerate of my home and what was needed. Very kind and professional! Thank you!
Adrian was awesome, as always! Professional and very helpful!
I was very happy with Eddie's work
Payton was very courteous and thorough, he is a winner.
Milton is the best. If possible we would like to have him do our home every visit. Thank you and have great day!
Professional, courteous and friendly
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Adam West came to help me with pest control. My granddaughter was visiting and he was very discreet whole treating for the problem. He is a fine young man and very courteous.
Joe did a great job. Went above and beyond.
Alex did a thorough job on the property - thank you. Went above and beyond and quickly responded to my requests to address issues.
Technician is very friendly and knowledgeable and thorough.
Milton is the BEST at what he does! We’ve had him service our house for years and he’s always done a thorough and effective job. He has great attention to detail and is always very friendly. We couldn’t ask for better!!! ⭐️⭐️⭐️⭐️⭐️
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
We have been using this company for a while for regular pest control (which has been fine, we have still had plenty of spiders but it was less than before so I am not complaining). And we added mosquito service for the past four months which was about $400. We had one additional follow up in between and had to move…
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
Melvin did a great job. Very professional and pleasant. Knows what he's doing and did a thorough job. Thank you!
Carlos was polite, professional, and knowledgeable. He checked in at the beginning of this visit in order to address any specific concerns I might have, and spent extra time examining the property for additional pests while treating for the ones I mentioned. I really appreciate his thoroughness.
Alex provided a great service. He did a detailed job. Strongly recommend him!
We have used Pointe Pest Control for several years now. Their service is always great. Dan was our tech yesterday. He came to the door asked if we had we had any issues outside of normal service. Very pleased with Dan and Pointe! Thanks!
Very happy with service, friendly knowledgeable technician. All areas of concern were treated. Irving answered all my questions.
John was very nice and proficient. I was having mosquito problems with all the rain recently and he sprayed my entire property and put 3 mosquito cages nestled in plant areas in 3 different locations. John explained what he was going to do and why. Now I'm good to go for the remaining mosquito season!
Thank you for listening to my concerns and recommending the appropriate services.
Technician, Jamian, was prompt, professional and explained what treatment he was using that day, and what pests he was focusing on (tiny ants, spiders, wasps).
I'm so happy with their service. All the techs are super friendly and knowledgeable. They always solve my problems with pests. I really love dealing with this company. Keep up the good work.
Leonardo did a fantastic job today. Thorough and complete. Great explanations! Thank you!
professionally serviced
Responsive, thorough, and addressed my concerns
The technician was very polite and professional throughout the entire visit. He explained everything clearly and completed the work efficiently. Great service overall.
Milton arrived promptly on time and was an absolute pleasure from start to finish. He took the time to introduce himself to our dogs, gave us all the information we needed and then got to work. Excellent customer service and a real affirmation on our decision to go with Pointe Pest Control!
Are Pointe Pest Control provides high quality, professional services. They go above and beyond our expectations with every service call. The spider and silver fish problem we had for years (using another pest control company) is now under control. Not to mention, they discovered a mouse problem and have put efforts…
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Brian was professional, polite and thorough. Highly recommend and would love to have him when we need our next service. Thanks Brian!!
Irving did an excellent job explaining what he did . Good tutorial on how to treat spider situations where they occur--in our case basement cobwebs in seldom frequented areas.
JUAN put us at ease,explained all of the proceedure , and gave us peace of mind in this world wind. He wasGOD sent to releive our old age pressure.Looking forward to his next visit -GOOD BY MICE !
Service is excellent. Technician is courteous, knowledgeable and polite.
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
great service and went above and beyond with the pest service and even took down the small wasp nest near garage
Friendly and knowledgeable technician that takes the time to go over any and all concerns
Milton Lenon has been providing pest control services for us for almost a year, and he has been excellent. He helped me identify the type of spider and he applied some treatments that dramatically reduced the number of spiders we were seeing. He is consistently professional and kind. A really good guy and knows what he's doing. Thanks, Milton!
Great professional timely service!One of the best service people- Ryann V. He has been coming to us over 3 years.
Our tech Austin, who has been our tech the last several years now, did a thorough and complete job both inside and out. Very friendly and listened to an issue I had and treated for the problem. Utmost in professionalism.
Excellent professional
Excellent service with a knowledgeable technician! We will continue to use this pest control service! Always the best! Continued great service. Irving took care of mice boxes and used the outside spray which will work wonders! Thanks!
Malik did an excellent job. He is always professional and efficient with the treatments he applies.
Fernando was thorough and did a great job. He is always polite and willing to check everything. His trainee was also very good! I am now ready to Fight off all the bugs and bees that will come my way!
Nick has been treating our house for a few years now. He remembers previous pest issues from previous seasons, and comes prepared in advance. This latest time he even helped me chase down my dog, who ran out the front door! Great service from Pointe and Nick!
Jonathan Jimenez serviced our home today while we were at work. Overall, we have been pleased thus far with the service of Pointe Pest Control.
I really like the staff and techs at Pointe. They give fast, friendly service
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
My technician did a great job and was very thorough and knowledgeable!
Oscar delivered an exceptional and comprehensive inspection. His expertise, punctuality, and positive attitude truly shone through.
Brian was extremely polite and efficient. Very pleased with the service.
Explained things well and did what he needed well.
Malik is a friendly and professional technician and wasted no time getting to work. He is courteous and knows what he is doing. I am completely satisfied with his service.
Victor was extremely professional, courteous, and detailed about the work performed on our home. It’s very rewarding to get a technician like this to come and service your home. We certainly appreciated his hard work, so thank you!
Joe was nice and ansered our questions. He was professional and informative.
I found Leonardo very accommodating and happy to help.
Milton came exactly on time. He explained how the service works and made sure to answer all of my questions. I look forward to a bug free environment and am happy to know I can call them if I see the happy creatures around in the meantime.
We were dreading having someone come to our house to take care of a sudden ant problem in bathroom and at one of our outdoor entrance doors. Then your Michael Ellis arrived. He made us feel at ease. Asked for more detail of our problem. Told us step by step what he'd be doing inside and outside. Very…
Dan is very friendly when he comes. Always double check on stuff. He has the mice under control since we first started. I finally have my kitchen back in order from them running up and down my cabinet with pots and pans.
We’re new to Pointe Pest Control. Our initial visit was very thorough, but our follow up visit was outstanding. Pointes tech, Sage, spent time explaining some pest info and strategies to us that were very helpful to keep the bugs at bay. Pretty impressive level of customer service.
Both Aaron and his trainee. Tim were pleasant and very efficient in providing protection from insects and rodents. He is an asset to Pointe Pest Control.
Josh answered all my questions and thoroughly explained today's service.
Eddy performed very good service, I am very happy the way he took care.
Victor was very pleasant and did inside and outside. He let me know when he was on his way and made sure my wife knew when he arrived. Victor is very efficient and thorough. I am very pleased and glad he was our tech for this service.
Technician Leo was very friendly and professional. He went out of his way to make sure I was satisfied with my concerns.
Very good service. The technician was thorough and explained everything and the customer service staff are great to talk to.
Joshua is always efficient at addressing our needs for each visit. He explains his process and answers all our questions and any concerns we may have. Truly an asset to your program!
Jonathan Jimenez with Pointe Pest Control always does a fabulous job in helping me clear my home of unwanted pests. Eves are thoroughly wiped down for spiders and other critter nests, the ground is searched for areas when critters can enter. Very pleased with the service and the company
Pointe Pest Control is the best Pest Control company I have used so far. We switched to Pointe from other big companies since those companies' services were over-promised but under-performed in the past years. Also, I found Pointe based on "Best Pick Reports" Quality Home Services Guide" for North Shore Area and…
Great service as always , Eddy was very professional and accommodating . Have used their service for years and for good reason . There the Best !
Great and very professional service technition named Adrian Garcia. Pointe pest control exceded my expectations. The best of the best I highly recommend this company.
Irving is very professional, helpful, and friendly. I highly recomended.
I am very pleased with the work done by Pointe Pest Controls tech, Jonathan. He was very professional and knowledgeable. He explains what he is doing and makes suggestions on what to look for to avoid the problem from happening again. Thank you.
Milton was very friendly, thorough and helpful. I voiced bug and rodent concerns and he was very informative and took care to work to solve the problem. I would recommend Milton to take care of all our needs with pest control. He makes the visit pleasant. Well done Milton!
Very knowledgeable!
We have been a customer for several years. We always have the same technician, Nick. He is knowledgeable about our specific needs and is a very nice person.
Sam showed up right on time. Very personable, knowledgeable and professional.
Jorge is amazing! He did a great job. He is thorough, efficient and professional. I was experiencing mouse activity. He rebaited the inside and the outside of my house. He always goes above and beyond! Many thanks!
Was surprised I didn’t receive a notification that you were coming. I would have liked you to come inside.
Joseph our Tech was great to work with
tech was polite, knowledgeable and very neat. very nice and knew his job well. he knows exactly what to do and I suggest everyone should try using Pointe Plus give them a try. i would not use anyone else as everyone at Pointe Plus is very customer oriented and is very very responsive. he always does a great job. great representative of POINTE PEST
I really like that the technician . He was very nice and competent at his job.
Lamont informed us of a potential problem with a window well cover that needs to be replaced to keep out small critters.
Austin is very professional in terms of timing, communication knowledge and customer friendly nature!!
Wonderful experience. Was here on time, professional, thorough, and very informative. Was very nice to my dog too. Highly recommend.
Pointe has been "on point" for my pest control prevention and mitigation for many years. Tyler displays the utmost professionalism on our service calls. Thank you for all the help!
City living means dealing with mice and rats. Point came out to not only help with pest issue but also to educate on what we can improve on to stop problem. Professional, kind technician. Highly recommend.
Very pleasant Jeremy. Thoroughly explained everything. Looking forward to seeing again in the future.
Tyler did a great job. Walked me through everything, super knowledgeable, willing to listen, and walked me through the details. Yellow jacket nest was my main issue, so going to monitor it now after treatment.
Jonathan has been really helpful! We recently bought our home and have been dealing with pests as the weather changes, and Pointe has been easy to set up appointments with, punctual, and our tech answers my many questions and is thorough. They’ve been out 3 times in the last month to help with issues that have come up, and we’re happy with results so far.
Very satisfied with Pointe Pest Control. In addition to normal scheduled outside services, they accommodate our requests for inside when needed, and inquire if we have any additional concerns at each call. At our most recent service, technician Sage was prompt, comprehensive and courteous.
Good service by Bennett
Malik Davis has been our tech for quite a while now and he's a gentleman who does Pointe Pest proud. Malik listens well, thinks before acting and attacks the situation.
Mat was a delight! As always........
Our technician did a fine job. Let us know he was here.
Ben is an excellent person, very friendly, very polite, knowledgeable and thorough about his work. We appreciate his service very much. Thanks !
We've been using Pointe Pest Control for several years. Service is excellent...professional and courteous. Our biggest issue in years past has been mice and since using Pointe Pest Control, we've noticed a significant drop in activities of these pests in our house. Our technician, Genssie is great! Very pleased...recommended!
Sam and his partner were Very thorough and answered all our questions. He took time to talk about our issues and had solutions for us. Great job!
Matt did a great job. Professional, knowledgeable, friendly. Appreciated service.
Technician was timely, professional and answered all my questions so I could understand.
Good service provided by Michael. I though he was very knowledgeable and patient with me.
Eddie was very knowledgeable and helped us get our new home set up with his service. Thank you!
Sage Shanahan recently visited our home for our regular pest control service, and he did an amazing job! He was friendly and incredibly thorough. We've been using Pointe for years now, and we can't recommend them enough!
Peyton did a very thorough pest treatment at my home today.
Dan did a great job. He went 4 for 4 on the bait traps.
Tony was an excellent technician!
Milton did a great job. He was friendly thorough and informative! Now we wait to see if our pests are gone!
As always, very professional Tyler is great!
Kevin W. is a great technician. He is courteous and professional. Very good job! Thank you
Bennett and his (Training-Partner ?) were Prompt, Efficient & Courteous!
I had some questions about mice droppings and he answered them and told me to be sure to call back if I saw any in the house
Friendly, thorough, professional service!
Pointe Pest Control provides dependable service. In the past, we had problems with ants and wasps. Pointe has greatly reduced those problems.
Milton did a great job of identifying and treating our pest issues- thorough, knowledgeable and observant.
Milton was punctual, courteous and very helpful.
Nick was thorough and respectful of my parents home. He answered all my questions and allowed me to follow him through the entire process. I would recommend Ponite Pest Control and Nick!
Austin is very courteous, and does an excellent job.
Thanks for another great service
The technician was very professional, responsive, and helpful with questions. Addressed all our concerns with an explanation.
Joe is always very friendly, knowledgeable, on time and helpful.
Irving Aguilar was very thorough and found the problem areas and addressed them. Very polite.
Jamian was very respectful and made some suggestions on how to best treat our problem.
Milton was professional and pleasant to work with.
Lamont arrived when expected and did the pest control service in the front of the house, on the sides, and in the back despite the snow buildup. Thank you!
So glad we decided on Pointe Pest Control! We’ve met Matt and Cory so far and they were super professional, friendly, knowledgeable. We recently moved into a new home and needed help with spiders, outside ants and some wasp nests. They really took care inspecting our home and explaining what they found and what to…
Matthew performed my quarterly service and he did an excellent job all around the exterior of the house, in the garage and in my crawl spaces. He spent a perfect amount of time taking care of everything. He even remembered to avoid treating one area along the back of house where I grow my herbs! He was very…
We continue to get excellent service. Michael is a pleasure to work with. Very knowledgeable, and effective when we have questions or problems with some mysterious new insect.
Matt did an excellent job.
Can’t say enough good things about Pointe and our tech Nick. Anytime I have an issue I just email customer service and Nick is out the next day. Nick is awesome and always willing to go above and beyond to take care of our pest problems. I’ve had more than a few pest control companies but Pointe and Nick have been by far the best.
Technician is great. Very accommodating and thorough. Answered questions and did what we asked of him.
Tyler did a thorough job for our quarterly pest control treatment. He was knowledgeable and very personable.
Technicians are friendly and professional. They always check with me before starting to see what pest problems I'm having.
David always does a great job.
Ryan was very helpful and he clearly talked to me about all of his services today. Thank you for an excellent representative of Pointe Pest Control.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Pointe Pest Control - West Chicago
Is Pointe Pest Control - West Chicago good?
Yes by most measures: 4.9★ from 8,592 Google reviews and an Experts Score of 35/100 (grade D), #35 of 40 ant exterminators we track. 3.5% of reviews in the last two years were 1–2★ (category average 1.1%).
How much does Pointe Pest Control - West Chicago charge?
Customers reported a typical bill of $128 (middle half $91–$184), 30% above the ant exterminators median of $99.
What do customers hire Pointe Pest Control - West Chicago for?
Mostly general pest inspection (1320), spider extermination (1311), rodent extermination (1251), ant extermination (1244).
Does the owner respond to complaints?
The owner replied to 30% of 1–3★ reviews (category: 61%).
