How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%23+1.6Craft & service penalty93−0.7Momentum penalty76−2.4Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREPointe Pest Control - West Chicago
Aurora, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #54Position by Experts Score among all companies we track in this category. of 60 ant exterminators · 4.9★ from 8,592 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Pointe Pest Control - West Chicago for 8 kinds of job.
Pointe Pest Control - West Chicago for rodent extermination
Clear ✕All 1,254 Google reviews tagged “Rodent extermination” · showing 200
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Great service! Absolutely will recommend!!
Milton was here yesterday -- courteous, helpful and professional Again a 5 star rating. If a10 star rating was available-- then I'd give him a 10. Jan Davis
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
This group is thorough and trained well to do their job.
Once again, Alexiss Aguirre did a very good job with the pest control service at my home today. I would recommend him to others.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Joshua Alveraz provided excellent service from start to finish. He was professional, friendly, knowledgeable, and took the time to explain everything clearly. He arrived on time, did a thorough job, and made sure I was comfortable with the treatment before leaving. You can tell he takes pride in his work and cares…
Punctual, professional, courteous. Carlos always does a great job!
Our Technician was excellent, professional, friendly, came here in 30 min, and got the job done in 1h.
Very polite and efficient.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Great service, great tech.
Tony was our technician for our pest control issue, and he was excellent! he was very attentive, responsive, and took the time to listen to and address all of our concerns. Toney also provided us with helpful tips on how to minimize and prevent future pest issues. We truly appreciate his professionalism,…
I had continued concerns over pest activity. I feel he attempted to alay my concerns.
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Great friendly reliable
Very professional service person.
Milton did an excellent job on the initial mouse- proofing. He found all the probable entry points and explained everything clearly so I know what to expect. Courteous and on time. Highly recommend Milton and Pointe Pest Control!
Very please with the service tech, he was thorough and considerate of my home and what was needed. Very kind and professional! Thank you!
Eddie is the best! Without me asking, he offered to come in and check mouse traps that he placed in the basement on his last visit... all clear! He is very conscientious and wants to make sure I am pleased before he leaves. Another great job!!
Excellent service.. explain all problems and procedures being done great cleanup.. professional and friendly
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Jamian was very informative and thorough.
Payton was very courteous and thorough, he is a winner.
Yuvan was great! Helped a lot and pointed out problem areas to watch out for and how to handle fixing them. Very happy with his service!
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Adam West came to help me with pest control. My granddaughter was visiting and he was very discreet whole treating for the problem. He is a fine young man and very courteous.
Tim was my new technician and he was very thorough and professional!
The technician was excellent!!! He was polite, patient, very thorough, and answered all our questions.
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
My technician was Victor Matthews, he was very thorough and answered any and all questions and concerns I had about the situation.
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
The technician, Eddie, did a great job. He was very polite and cordial and took the time to answer all my questions.
Joshua (Josh) Lemire serviced my home on 7/23/26. He called to let me know he was on his way and provided his expected arrival time. Prior to entering my home he put the blue booties on over his shoes. Josh checked all bait stations and found one to be totally empty. He changed all of the bait stations and…
Very happy with service, friendly knowledgeable technician. All areas of concern were treated. Irving answered all my questions.
Sage was my technician today for the treatment. He was very helpful and explained everything he did. He gave me some suggestions and took care of the ant issue on my brick patio. He came inside and refilled my mouse baits, then gave me some suggestions for how to fix the areas where the mouse have been nibbling…
Easily scheduled visit to check a vole bait trap and do a refill. Adrian explained the process and took the time to answer my questions.
Very thorough
Are Pointe Pest Control provides high quality, professional services. They go above and beyond our expectations with every service call. The spider and silver fish problem we had for years (using another pest control company) is now under control. Not to mention, they discovered a mouse problem and have put efforts…
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Very professional Explained everything before starting looked around did a very good job
Great service, very responsive and reasonable rates. Would highly recommend!
Once again, Bennett was attentive, informative, and friendly on this visit. He confirmed that the inside of my home was mouse-free and checked the outside of my home as well. Very helpful.
Excellent! Superb!
Jay did an outstanding job explaining everything he would be doing and followed ups with what he discovered and the corrective service he applied to the issues
JUAN put us at ease,explained all of the proceedure , and gave us peace of mind in this world wind. He wasGOD sent to releive our old age pressure.Looking forward to his next visit -GOOD BY MICE !
Justin Goldberg has been at my house twice. He has done a thorough job both times. He is a great employee.
Service is excellent. Technician is courteous, knowledgeable and polite.
The technician was very professional and answered all of my questions and explained everything he was doing around the house.
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
Yvan was great!! He was extremely patient and answered my questions completely He knew I really wanted the work to be done the day he gave me an estimate and he was very gracious and came back later that afternoon.
Milton came again to help control a previous problem. He is always professional and rely on his expertise. Thank you!
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Timothy was professional, courteous and knowledgeable technician. He performed his duties professionally. I am very pleased with the service he provided.
Friendly and knowledgeable technician that takes the time to go over any and all concerns
Milton from Pointe was excellent! Came in and got straight to work after a short discussion on what we have experienced. He placed traps down, treated the exterior of the home for bugs, filled gaps that pests can get into with mesh, and provided guidance on what we can do to prevent pests in the future. All of this…
Our technician, Leo, was great. He explained things and was very thorough.
How come the treatment is different from the last one. We found chewed wrappers in the kitchen.
Excellent professional
Jacob is very knowledgeable and has eradicated everything on our farm! Well worth the expense! Thank you Pointe Pest Control!
Very professional and on time.
Excellent service with a knowledgeable technician! We will continue to use this pest control service! Always the best! Continued great service. Irving took care of mice boxes and used the outside spray which will work wonders! Thanks!
Amazing service! Kevin was very helpful and knowledgeable. He was the best technician that serviced our house!
The technician Robert was so helpful and understanding of the problem and did a wonderful job.
Very knowledgeable and great customer service.
Nick has been treating our house for a few years now. He remembers previous pest issues from previous seasons, and comes prepared in advance. This latest time he even helped me chase down my dog, who ran out the front door! Great service from Pointe and Nick!
iThe tecnition was very thorough in all services provided. He took the time to locate an entry point on the back wall of the house and plugged it with additional wire mesh. Also very polite.
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
My technician did a great job and was very thorough and knowledgeable!
Irving provided quick, professional, and friendly service. He called before arrival, covered his shoes before coming inside, did his work, and answered all of my questions. Pointe Pest Control was quick to follow up after I first reached out. Their prices are competitive, and the follow-up emails are nice for…
The technician was very considerate and professional. He made sure to cover all the areas. Very pleased!
Oscar delivered an exceptional and comprehensive inspection. His expertise, punctuality, and positive attitude truly shone through.
Julian called with an eta and arrived on time. Services performed were through. Highly recommend Pointe Pest Control.
Explained things well and did what he needed well.
Ryan at Pointe Pest is an expert at Residential pest control. He diagnosed our pest issues and diligently treated the problems until they were resolved. He also was pleasant and knowledgeable to work with. He always explained the reasons behind his approach so we could understand.
The technician wa very thorough, considerate, informative and insightful. We need more of thjis workers in the world. GOOD HIRE!!!
Very courteous and kind! He knows what he’s looking for! He helped me with a mice problem years ago in a different home!!
Joe was nice and ansered our questions. He was professional and informative.
Nick as been our tech since the beginning. He has worked tirelessly to help us keep mice from our house. We appreciate his determination.
Technician was excellent
Michael, so friendly and courteous, was really a pleasure to talk to. He did a thorough inspection found things I never saw before. Glad he did! He is definitely our go-to guy!
Dan is very friendly when he comes. Always double check on stuff. He has the mice under control since we first started. I finally have my kitchen back in order from them running up and down my cabinet with pots and pans.
Once again, Gerardo did a great job!
On time knowledgeable job well done Mice are leaving been years but since I got pointed plus has really helped
Joshua is always efficient at addressing our needs for each visit. He explains his process and answers all our questions and any concerns we may have. Truly an asset to your program!
Jonathan Jimenez with Pointe Pest Control always does a fabulous job in helping me clear my home of unwanted pests. Eves are thoroughly wiped down for spiders and other critter nests, the ground is searched for areas when critters can enter. Very pleased with the service and the company
Mr. Salas did a thorough job explaining what outside services would be provided and inquired if I need indoor work. Very courteous.
Charles D. is very thorough, kind and professional.
Very knowledgeable technician Very polite and explained everything he was doing..
I can’t remember exactly how many years I’ve been with Point probably about five, they have always done a good job always shown up when they were supposed to. I’ve not had any trouble with ants inside the house ever since I have been using them. The technicians are always helpful and polite. I have been very happy with the service I get from Point.
Bennett Brengman has been battling a rodent problem in our crawl space. He did find a point of entry and sealed it. He is going to return in several weeks to do a follow up. Bennett is efficient, thorough, and certainly knows his business. I highly recommend him.
We specifically told the technician to come inside and spray and he did not.
Great service. Very knowledgable, friendy and always checks before performing services to see if anything is a problem area. Highly recommended! Great for 15 years now!!
We have had a great experience with point pest control. Specifically Jonathan Diaz. He helped us eradicate out mouse problem. He is very helpful, polite and gives great advice. Request him and you won’t be disappointed.
Professional on TIME and knew his job I was very pleased
Aaron was most polite and helpful. He unterstood what particular solutions we were looking for He plugged 2 holes that could be entry points and pointed some overhanging trees that should be trimmed. I look forward to his estimate. Russell
Juan was very thorough and answered all my 7 questions about the coverage and what Pointe will do if something doesn't work. However, their follow-up is horrible. The pest infestation has gotten worse over the last 5 days and they tell me that this takes time. They "can get back here to go over it again next Monday."
Pointe Pest Control is the best Pest Control company I have used so far. We switched to Pointe from other big companies since those companies' services were over-promised but under-performed in the past years. Also, I found Pointe based on "Best Pick Reports" Quality Home Services Guide" for North Shore Area and…
Victor was great he gives you a lot of helpful information
Ryan Pusilo was superb. His experience and knowledge of his craft really showed. He was thorough and very professional. Unlike other technicians, he was willing to do whatever it took to assure my mouse problem was completely gone. He answered all my questions.
I am very pleased with the work done by Pointe Pest Controls tech, Jonathan. He was very professional and knowledgeable. He explains what he is doing and makes suggestions on what to look for to avoid the problem from happening again. Thank you.
Milton was very friendly, thorough and helpful. I voiced bug and rodent concerns and he was very informative and took care to work to solve the problem. I would recommend Milton to take care of all our needs with pest control. He makes the visit pleasant. Well done Milton!
Alex was very knowledgeable and helpful- clearly knew/demonstrated expertise with his job
Austin is very nice and polite. Never gives us a hard time if we ask him to spray someplace. He does a great job, haven’t been seeing any bugs. Love this place.
Very knowledgeable!
Very nice gentleman, explained everything to me.
We have been a customer for several years. We always have the same technician, Nick. He is knowledgeable about our specific needs and is a very nice person.
Juan Perez did an excellent job—he was very knowledgeable and made the inspection easy to understand.
Sam showed up right on time. Very personable, knowledgeable and professional.
Jorge is amazing! He did a great job. He is thorough, efficient and professional. I was experiencing mouse activity. He rebaited the inside and the outside of my house. He always goes above and beyond! Many thanks!
Alexiss is very thorough in his trying to handle problems. He checks everything he can think of that could be causing the problem. I am very satisfied.,
I really like that the technician . He was very nice and competent at his job.
Ryan is always prompt, polite and incredibly helpful.
Milton was fantastic arriving at my home on time and courteous. He was quick to resolve my issue and I very much appreciated his throughness and expertise. Great company and even better techs.
Tony was great. Explained everything I needed to know and heading off any mouse problems. Very personable. A great ambassador for Pointe.
Excellent service, as always. Eddie is always on time and thorough.
Prompt and communicative as always. This peace of mind is invaluable; thank you!
Adrian has always been very receptive and thorough. Appreciate his extra effort in listening to issues and suggesting ways to address them
Wonderful experience. Was here on time, professional, thorough, and very informative. Was very nice to my dog too. Highly recommend.
Jonathan was great! I received a call with his ETA and was there on time. His expertise was very valuable. Jonathan was very helpful and he was very attentive to my concerns and answered any questions I had. I am satisfied with the service and highly recommend this company.
City living means dealing with mice and rats. Point came out to not only help with pest issue but also to educate on what we can improve on to stop problem. Professional, kind technician. Highly recommend.
Austin & his partner did a through inspection of our home to prevent mice from entering. They recommended areas to address, along with cleaning, setting traps and spraying. Great job!
The technician was very thorough and very helpful and removing and securing outside entry points. I thanked them and appreciated the service.
Jonathan has been really helpful! We recently bought our home and have been dealing with pests as the weather changes, and Pointe has been easy to set up appointments with, punctual, and our tech answers my many questions and is thorough. They’ve been out 3 times in the last month to help with issues that have come up, and we’re happy with results so far.
Good service by Bennett
Ryan was very attentive to my problem.
Mat was a delight! As always........
Irving was great. Explained everything. Showed a real concern to fix the issue. Suggested that I have him back in a month to check the bait traps. Great servvice.
We've been using Pointe Pest Control for several years. Service is excellent...professional and courteous. Our biggest issue in years past has been mice and since using Pointe Pest Control, we've noticed a significant drop in activities of these pests in our house. Our technician, Genssie is great! Very pleased...recommended!
Thank you for your thorough work, Matthew!
Joe is the nicest boy he was so through so kind and worked so hard to find the problem. Thanks Joe
Saige was great. Professional, Polite and efficient. He inspected my home and provided feedback. He took extra measures for looking for entry points and was very detailed in his methods. Very pleased with his work. Highly recommended
Excellent service and knowledgeable about our problem Made great preventative recommendations and fixed outside issues Really pleased
Good service provided by Michael. I though he was very knowledgeable and patient with me.
Professional quality work, very friendly and knowledgeable.
Austin was great. He took the time to answer all of my questions and did not make me feel rushed. Very professional and kind.
Sage Shanahan recently visited our home for our regular pest control service, and he did an amazing job! He was friendly and incredibly thorough. We've been using Pointe for years now, and we can't recommend them enough!
Dan did a great job. He went 4 for 4 on the bait traps.
Tony was an excellent technician!
Milton did a great job. He was friendly thorough and informative! Now we wait to see if our pests are gone!
I had some questions about mice droppings and he answered them and told me to be sure to call back if I saw any in the house
Milton did a great job of identifying and treating our pest issues- thorough, knowledgeable and observant.
Excellent service from a professional and knowledgeable technician.
Nick was thorough and respectful of my parents home. He answered all my questions and allowed me to follow him through the entire process. I would recommend Ponite Pest Control and Nick!
Austin is very courteous, and does an excellent job.
Milton is outstanding! Very responsive, explained everything well. Great customer service and value.
This is the second time I have had this company to my home. Mohand does a great job, so much better than the company I had before. Very happy with the service!
Alex was so helpful and knowledgeable with mice extermination/ setting up bait along with answering questions about our monthly pest control service. He was incredibly thorough. Thank you so much!!
Wonderful service … puntual and profesional. Found our problem with the mice. Great news.
Great explanations and service from the tech. Hope to see results soon! Thanks
Josh does a great job! The mice are gone!
Joe was on time professional , called before he got here in my eyes he couldn't have done anything more to help my pest situation. I was very impressed will recommend you to friends and family.
Nick is fantastic! He is incredibly knowledgeable, professional, and helpful. Since having Pointe Pest Control treat our home and barn on a quarterly basis, we've seen a dramatic improvement with insects & pests! And he proactively removes any wasp/bees nests that could become an issue along the exterior.
Matthew performed my quarterly service and he did an excellent job all around the exterior of the house, in the garage and in my crawl spaces. He spent a perfect amount of time taking care of everything. He even remembered to avoid treating one area along the back of house where I grow my herbs! He was very…
technician was great, very friendly, professional and explained everything.
Nice guys. Easy to deal with. This was our fifth engagement of their services. Part of the house wan't ready the first time they came. They promptly returned to finish the job a few days later. Their defenses seem to have eliminated traces of mice over the past 6 months. New Post: We've been using PPC since 2017…
Bennett is friendly, and detailed and thorough in placing bait traps where needed to eliminate mice in our home. He always reminds us that if we have further issues he can come back before our next scheduled service. Prices for annual service agreements are reasonable, and can be billed monthly. I highly recommend Pointe Pest Control.
nice guy. honest and helpful!
Milton has been my service tech a few times now and he's the best - carefully explains any issues and offers suggestions.
Technician is great. Very accommodating and thorough. Answered questions and did what we asked of him.
Malik is very professional, knowledgeable and courteous. He listens and then explains things well. We REQUESTED Malik and Pointe was great to send him -- same pro multiple times over the years is important to us. Being very responsive has always been true w/ Pointe. Malik showed up fast after I spotted a problem…
Technician is always on time and very thorough in his work..
Next time ring the bell to let me know you are here. If you did ring, and I didn’t hear it, knock or try again. Thank you.
Polite and professional . He was thorough in his inspection and in using the repellents to rid my place of the spiders that suddenly found my home , theirs
Technicians are friendly and professional. They always check with me before starting to see what pest problems I'm having.
Ryan was very helpful and he clearly talked to me about all of his services today. Thank you for an excellent representative of Pointe Pest Control.
Jacob brought my trash cans up for me, besides doming the routine pest maintenance. Greatly appreciated, as I recently broke my right wrist.
The technician who came to our house was polite, very knowledgeable, a great communicator, and very assuring.
Excellent service..a very good person that took care of us thank you
Matthew is always extremely courteous, knowledgeable, and proactive!
Very friendly and efficient!!
Michael at Pointe Pest Control was able to get me an appointment quickly and treat my property quickly.
Ryan was at our home today to rebait our mouse trap boxes. He has been taking care of us for 5 years. He is friendly while being very professional. He always has a smile on his face. Pointe Pest Control is fortunate to have such a competent and thorough professional working for them. Thanks Ryan for always being there for us!! Emily and Mike Denesha
We have been Pointe Pest customers for the past several years. Our experience with the company and with their service personnel has always been excellent. The Office is willing to schedule appointments in ways that are convenient for me, and the technician shows up on time, every time. We would highly recommend…
I have had great luck with my technicians. I rambled on about all the weird stuff I was noticing, and Joseph took it all in stride, identified problem areas, and gave me some great advice (which just added to all the great advice I had gotten from my last technician!) We have had a reduction in any, fly, and mouse activity and I'm very pleased.
Matthew did an excellent job as always! Great service, courteous and professional!
Very professional and knowlegable. Great experiance. FINALLY FOUND WHERE THE MICE WERE COMING IN FROM. THE TECH ACTUALLY WALKED AROUND THE BASEMENT WITH A FLASHLIGHT AND SAW THE ROTTED WOOD BEHIND THE INSULATION
Jonathan was here when he was supposed to be, and was pleasant and polite. He followed through on my request to check for evidence of mice. He found droppings, so he looked for possible access points and filed the holes as well as baiting traps. I was very happy with his service.
Lamont Davenport is aces!! He checked all my bait stations, relocated two for better coverage and got a very large person into my very low ceilinged crawl space.
Very professional and skilled in his work. He knew how to manage and take care of our mosquito problem. He accomplished this in an efficient way. Friendly and polite.
Austin did a great job. He is very professional and thorough. I think he is just great! And so knowledgeable
Bennett Brengman has been successful in greatly reducing mice in my home. His plan was to place traps in the garage, basement, crawl space, attic and exterior to keep them from the living areas. Great improvement is visable. He is a hard worker and pleasant person to work with.
Very Informative and professional!!
Always pleased with our service and our technician, Adrian
Moises did a great job, as usual. Always checking to make sure that the treatments are working, and making sure we are satisfied with the service.
New technician, Julian, very thorough, and professional.
Excellent, as always. Professional, knowledgeable, friendly and very courteous.
Mo was professiional and thorough and knew what he was doing. He was also on time.
Mohand Hammoudeh deserves a 10 star. I've had several guys here because of mice. Mo is so diligent he does not just set traps and kill them he is determined to find where they are getting in at and eliminate the problem from the get go. Which, of course, is the way is should be. Thanks Mo.
Julian, really a nice guy. Shout out to Julian, "Hey, you lost weight since this picture, lookin' good." Keep up the good work!
Great Customer Service, responsive, polite, explained everything they were to do, and made me feel like a valued customer
Matthew does a great job. He is always on time, finished quickly and was very helpful..
Attentive and professional. Pointe is simply the best!
Thank you, Jacob for your service for us today! We appreciated your effort and expertise in finding possible entrances and sealing them for the mice difficulty we are having. Your explanation of the situation was very helpful. Your professional work and kindness is greatly appreciated.
Our technician was beyond thorough, knowledgeable, professional and polite. He went beyond what was asked of him and spent a great deal of time over here. Pointe is exceptional and especially our technician.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 1320 | $56–$116 |
| Spider extermination | 1311 | $65–$146 |
| Rodent extermination | 1251 | $76–$246 |
| Ant extermination | 1244 | $71–$186 |
| Hornet & wasp extermination | 831 | $61–$246 |
| Bug & insect extermination | 541 | $58–$116 |
| Home inspection | 418 | $63–$171 |
| Mosquito extermination | 369 | $73–$134 |
