How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Aurora, IL · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 40 ant exterminators · 4.9★ from 8,592 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: accountability.
Reviews for your job
Customers hired Pointe Pest Control - West Chicago for 8 kinds of job.
Pointe Pest Control - West Chicago for rodent extermination
Clear ✕All 1,254 Google reviews tagged “Rodent extermination” · showing 120
Melvin was the technician for my service. He was OUTSTANDING. He answered all questions and concerns without hesitation. He is very professional and truly cares about the property and the customer. I would give 10 stars if I could
Great service! Absolutely will recommend!!
Milton was here yesterday -- courteous, helpful and professional Again a 5 star rating. If a10 star rating was available-- then I'd give him a 10. Jan Davis
My technician did a great job. He was professional, timely , observant and attentive to my household's needs. Thank you for continuing your excellent service and extra assistance when needed. Ryan was great and is a great asset to your team, sorry he is transferring to other location .
This group is thorough and trained well to do their job.
Once again, Alexiss Aguirre did a very good job with the pest control service at my home today. I would recommend him to others.
We have quarterly, services from Pointe Pest Control, and when scheduling those services, we always request Milton. He is friendly and engagin, prompt, thorough, and is customer-focused/centered. He explains the services to be performed, and reviews them after completion. We enjoy seeing him and know that he…
Joshua Alveraz provided excellent service from start to finish. He was professional, friendly, knowledgeable, and took the time to explain everything clearly. He arrived on time, did a thorough job, and made sure I was comfortable with the treatment before leaving. You can tell he takes pride in his work and cares…
Punctual, professional, courteous. Carlos always does a great job!
Our Technician was excellent, professional, friendly, came here in 30 min, and got the job done in 1h.
Very polite and efficient.
Tech did not address the front of the house. I called the office to have a tech come back. The lady answering the phone was not professional and hung up on me when I was saying good bye.
Juan was very prompt and arrived on time! He was concerned about my concerns and addressed them!! Did a great job!
Initial visit. Joe was prompt, knowledgeable, & efficient. I now have a better understanding of pest control. Confident we will receive good service throughout the year.
Great polite guy, good service as is norm.
Great service, great tech.
Tony was our technician for our pest control issue, and he was excellent! he was very attentive, responsive, and took the time to listen to and address all of our concerns. Toney also provided us with helpful tips on how to minimize and prevent future pest issues. We truly appreciate his professionalism,…
I had continued concerns over pest activity. I feel he attempted to alay my concerns.
Very thorough in his service today for us. He was friendly and polite. Did a great job.
Great friendly reliable
Very professional service person.
Milton did an excellent job on the initial mouse- proofing. He found all the probable entry points and explained everything clearly so I know what to expect. Courteous and on time. Highly recommend Milton and Pointe Pest Control!
Very please with the service tech, he was thorough and considerate of my home and what was needed. Very kind and professional! Thank you!
Eddie is the best! Without me asking, he offered to come in and check mouse traps that he placed in the basement on his last visit... all clear! He is very conscientious and wants to make sure I am pleased before he leaves. Another great job!!
Excellent service.. explain all problems and procedures being done great cleanup.. professional and friendly
Genssie was very polite, answered all my questions and finished the job thoroughly and quickly.
Jamian was very informative and thorough.
Payton was very courteous and thorough, he is a winner.
Yuvan was great! Helped a lot and pointed out problem areas to watch out for and how to handle fixing them. Very happy with his service!
Thank you very much, Jose, my husband mentioned your professionalism, knowledge, and how pleasant you were. We are grateful and thankful!
Kevin did meet me on arrival as I had asked. I showed him my concern and current activity by moles and discussed the ant issue. He cleaned the house and treated for the ants but I saw NO treatment activity for the moles. I had asked him to use gummy worms to treat the mole issue. He left but never said he was going…
Adam West came to help me with pest control. My granddaughter was visiting and he was very discreet whole treating for the problem. He is a fine young man and very courteous.
Tim was my new technician and he was very thorough and professional!
The technician was excellent!!! He was polite, patient, very thorough, and answered all our questions.
This company was recommended to me by my daughter. Very professional and responsive from the start. Alexiss, Ryan P. and Joseph were very knowledgeable and respectful of our home/property. So far, so good. Will update post as we go through the yearly treatment. Update: Company is still consistently reliable and provide effective treatments.
My technician was Victor Matthews, he was very thorough and answered any and all questions and concerns I had about the situation.
Isaiah was terrific. Knowledgable and was able to answer all of my questions regarding mice. All of your technicians have been wonderful since I began using Pointe and Isaiah fits right in. Thanks so much!
The technician, Eddie, did a great job. He was very polite and cordial and took the time to answer all my questions.
Joshua (Josh) Lemire serviced my home on 7/23/26. He called to let me know he was on his way and provided his expected arrival time. Prior to entering my home he put the blue booties on over his shoes. Josh checked all bait stations and found one to be totally empty. He changed all of the bait stations and…
Very happy with service, friendly knowledgeable technician. All areas of concern were treated. Irving answered all my questions.
Sage was my technician today for the treatment. He was very helpful and explained everything he did. He gave me some suggestions and took care of the ant issue on my brick patio. He came inside and refilled my mouse baits, then gave me some suggestions for how to fix the areas where the mouse have been nibbling…
Easily scheduled visit to check a vole bait trap and do a refill. Adrian explained the process and took the time to answer my questions.
Very thorough
Are Pointe Pest Control provides high quality, professional services. They go above and beyond our expectations with every service call. The spider and silver fish problem we had for years (using another pest control company) is now under control. Not to mention, they discovered a mouse problem and have put efforts…
Antonio was very polite and even helped me bring in a heavy box that had been delivered. He did his job and didn't bother me or my two dogs.
Very professional Explained everything before starting looked around did a very good job
Great service, very responsive and reasonable rates. Would highly recommend!
Once again, Bennett was attentive, informative, and friendly on this visit. He confirmed that the inside of my home was mouse-free and checked the outside of my home as well. Very helpful.
Excellent! Superb!
Jay did an outstanding job explaining everything he would be doing and followed ups with what he discovered and the corrective service he applied to the issues
JUAN put us at ease,explained all of the proceedure , and gave us peace of mind in this world wind. He wasGOD sent to releive our old age pressure.Looking forward to his next visit -GOOD BY MICE !
Justin Goldberg has been at my house twice. He has done a thorough job both times. He is a great employee.
Service is excellent. Technician is courteous, knowledgeable and polite.
The technician was very professional and answered all of my questions and explained everything he was doing around the house.
Even without having time to answer the door, Alan Wwest did his inspection and cleanup. Thankful for the accurate and honest service. He consistently does a great job.
Yvan was great!! He was extremely patient and answered my questions completely He knew I really wanted the work to be done the day he gave me an estimate and he was very gracious and came back later that afternoon.
Milton came again to help control a previous problem. He is always professional and rely on his expertise. Thank you!
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Timothy was professional, courteous and knowledgeable technician. He performed his duties professionally. I am very pleased with the service he provided.
Friendly and knowledgeable technician that takes the time to go over any and all concerns
Milton from Pointe was excellent! Came in and got straight to work after a short discussion on what we have experienced. He placed traps down, treated the exterior of the home for bugs, filled gaps that pests can get into with mesh, and provided guidance on what we can do to prevent pests in the future. All of this…
Our technician, Leo, was great. He explained things and was very thorough.
How come the treatment is different from the last one. We found chewed wrappers in the kitchen.
Excellent professional
Jacob is very knowledgeable and has eradicated everything on our farm! Well worth the expense! Thank you Pointe Pest Control!
Very professional and on time.
Excellent service with a knowledgeable technician! We will continue to use this pest control service! Always the best! Continued great service. Irving took care of mice boxes and used the outside spray which will work wonders! Thanks!
Amazing service! Kevin was very helpful and knowledgeable. He was the best technician that serviced our house!
The technician Robert was so helpful and understanding of the problem and did a wonderful job.
Very knowledgeable and great customer service.
Nick has been treating our house for a few years now. He remembers previous pest issues from previous seasons, and comes prepared in advance. This latest time he even helped me chase down my dog, who ran out the front door! Great service from Pointe and Nick!
iThe tecnition was very thorough in all services provided. He took the time to locate an entry point on the back wall of the house and plugged it with additional wire mesh. Also very polite.
Our technician, Peyton Brown, was extremely friendly and upbeat, even on this frigid day! 😊 he also asked us if we were having any pest issues, we were not. Wish all service people were this nice!
My technician did a great job and was very thorough and knowledgeable!
Irving provided quick, professional, and friendly service. He called before arrival, covered his shoes before coming inside, did his work, and answered all of my questions. Pointe Pest Control was quick to follow up after I first reached out. Their prices are competitive, and the follow-up emails are nice for…
The technician was very considerate and professional. He made sure to cover all the areas. Very pleased!
Oscar delivered an exceptional and comprehensive inspection. His expertise, punctuality, and positive attitude truly shone through.
Julian called with an eta and arrived on time. Services performed were through. Highly recommend Pointe Pest Control.
Explained things well and did what he needed well.
Ryan at Pointe Pest is an expert at Residential pest control. He diagnosed our pest issues and diligently treated the problems until they were resolved. He also was pleasant and knowledgeable to work with. He always explained the reasons behind his approach so we could understand.
The technician wa very thorough, considerate, informative and insightful. We need more of thjis workers in the world. GOOD HIRE!!!
Very courteous and kind! He knows what he’s looking for! He helped me with a mice problem years ago in a different home!!
Joe was nice and ansered our questions. He was professional and informative.
Nick as been our tech since the beginning. He has worked tirelessly to help us keep mice from our house. We appreciate his determination.
Technician was excellent
Michael, so friendly and courteous, was really a pleasure to talk to. He did a thorough inspection found things I never saw before. Glad he did! He is definitely our go-to guy!
Dan is very friendly when he comes. Always double check on stuff. He has the mice under control since we first started. I finally have my kitchen back in order from them running up and down my cabinet with pots and pans.
Once again, Gerardo did a great job!
On time knowledgeable job well done Mice are leaving been years but since I got pointed plus has really helped
Joshua is always efficient at addressing our needs for each visit. He explains his process and answers all our questions and any concerns we may have. Truly an asset to your program!
Jonathan Jimenez with Pointe Pest Control always does a fabulous job in helping me clear my home of unwanted pests. Eves are thoroughly wiped down for spiders and other critter nests, the ground is searched for areas when critters can enter. Very pleased with the service and the company
Mr. Salas did a thorough job explaining what outside services would be provided and inquired if I need indoor work. Very courteous.
Charles D. is very thorough, kind and professional.
Very knowledgeable technician Very polite and explained everything he was doing..
I can’t remember exactly how many years I’ve been with Point probably about five, they have always done a good job always shown up when they were supposed to. I’ve not had any trouble with ants inside the house ever since I have been using them. The technicians are always helpful and polite. I have been very happy with the service I get from Point.
Bennett Brengman has been battling a rodent problem in our crawl space. He did find a point of entry and sealed it. He is going to return in several weeks to do a follow up. Bennett is efficient, thorough, and certainly knows his business. I highly recommend him.
We specifically told the technician to come inside and spray and he did not.
Great service. Very knowledgable, friendy and always checks before performing services to see if anything is a problem area. Highly recommended! Great for 15 years now!!
We have had a great experience with point pest control. Specifically Jonathan Diaz. He helped us eradicate out mouse problem. He is very helpful, polite and gives great advice. Request him and you won’t be disappointed.
Professional on TIME and knew his job I was very pleased
Aaron was most polite and helpful. He unterstood what particular solutions we were looking for He plugged 2 holes that could be entry points and pointed some overhanging trees that should be trimmed. I look forward to his estimate. Russell
Juan was very thorough and answered all my 7 questions about the coverage and what Pointe will do if something doesn't work. However, their follow-up is horrible. The pest infestation has gotten worse over the last 5 days and they tell me that this takes time. They "can get back here to go over it again next Monday."
Pointe Pest Control is the best Pest Control company I have used so far. We switched to Pointe from other big companies since those companies' services were over-promised but under-performed in the past years. Also, I found Pointe based on "Best Pick Reports" Quality Home Services Guide" for North Shore Area and…
Victor was great he gives you a lot of helpful information
Ryan Pusilo was superb. His experience and knowledge of his craft really showed. He was thorough and very professional. Unlike other technicians, he was willing to do whatever it took to assure my mouse problem was completely gone. He answered all my questions.
I am very pleased with the work done by Pointe Pest Controls tech, Jonathan. He was very professional and knowledgeable. He explains what he is doing and makes suggestions on what to look for to avoid the problem from happening again. Thank you.
Milton was very friendly, thorough and helpful. I voiced bug and rodent concerns and he was very informative and took care to work to solve the problem. I would recommend Milton to take care of all our needs with pest control. He makes the visit pleasant. Well done Milton!
Alex was very knowledgeable and helpful- clearly knew/demonstrated expertise with his job
Austin is very nice and polite. Never gives us a hard time if we ask him to spray someplace. He does a great job, haven’t been seeing any bugs. Love this place.
Very knowledgeable!
Very nice gentleman, explained everything to me.
We have been a customer for several years. We always have the same technician, Nick. He is knowledgeable about our specific needs and is a very nice person.
Juan Perez did an excellent job—he was very knowledgeable and made the inspection easy to understand.
Sam showed up right on time. Very personable, knowledgeable and professional.
Jorge is amazing! He did a great job. He is thorough, efficient and professional. I was experiencing mouse activity. He rebaited the inside and the outside of my house. He always goes above and beyond! Many thanks!
Alexiss is very thorough in his trying to handle problems. He checks everything he can think of that could be causing the problem. I am very satisfied.,
I really like that the technician . He was very nice and competent at his job.
Ryan is always prompt, polite and incredibly helpful.
Milton was fantastic arriving at my home on time and courteous. He was quick to resolve my issue and I very much appreciated his throughness and expertise. Great company and even better techs.
Tony was great. Explained everything I needed to know and heading off any mouse problems. Very personable. A great ambassador for Pointe.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 1320 | $56–$116 |
| Spider extermination | 1311 | $63–$151 |
| Rodent extermination | 1251 | $76–$282 |
| Ant extermination | 1244 | $71–$187 |
| Hornet & wasp extermination | 831 | $58–$282 |
| Bug & insect extermination | 541 | $61–$119 |
| Home inspection | 418 | $63–$176 |
| Mosquito extermination | 369 | $76–$144 |
