Experts Reviews · Company report
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%6+2.1Reliability 15%9+1.3Craft & service 20%82+16.4Value 10%68+6.8Momentum 8%9+0.7Track record 7%99+6.9Accountability 5%6+0.3Experts Score= 35Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.35SCOREPointe Pest Control - West Chicago
Aurora, IL · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 40 ant exterminators · 4.9★ from 8,592 Google reviews
Report card
Percentile vs other ant exterminators (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and craft & service; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Pointe Pest Control - West Chicago is better than 6% of ant exterminators.F
6
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Pointe Pest Control - West Chicago is better than 9% of ant exterminators.F
9
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Pointe Pest Control - West Chicago is better than 82% of ant exterminators.A
82
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Pointe Pest Control - West Chicago is better than 68% of ant exterminators.B
68
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Pointe Pest Control - West Chicago is better than 9% of ant exterminators.F
9
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Pointe Pest Control - West Chicago is better than 99% of ant exterminators.A
99
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Pointe Pest Control - West Chicago is better than 6% of ant exterminators.F
6
Reviews for your job
Customers hired Pointe Pest Control - West Chicago for 8 kinds of job.
Pointe Pest Control - West Chicago for termite inspection
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$140–160
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Termite inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 29
All 26 Google reviews tagged “Termite inspection”
Fran7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
Xavier was so thorough and took the time to explain everything. Extremely satisfied. Love pointe. Always thorough
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Jonathan Jimenez serviced our home today while we were at work. Overall, we have been pleased thus far with the service of Pointe Pest Control.
Paid $140–160Reasonable priceHornet & wasp exterminationTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Quality
JimLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Joseph our Tech was great to work with
Home inspectionTermite inspectionSpider extermination
Zarina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Excellent
Flea & mite exterminationHome inspectionHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Tim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★
I’ve used Pointe Pest control for a multiple years now. Service specialist are very knowledgeable and they explain their answers to your questions thoroughly. You don’t always get a phone call to time of arrival is the only issue.
Ant exterminationBed bug exterminationBee extermination
Cynth6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★
Our technician Xavier was very helpful and did a professional, thorough job.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
ed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★
Nice service friendly technician
General pest inspectionSpider exterminationTermite inspection+ Punctuality+ Professionalism
Sally8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
We were very pleased. Technician was courteous, thorough and took time to complete his work and discuss with us afterwards. The first visit we had a few weeks ago seemed rushed and not so thorough.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Sebastian was very helpful, friendly and professional. He was able to answer all my questions, explained to me exactly what he was going to do and why, and did a thorough job. I very much appreciated someone taking pride in their job and providing a good service.
Hornet & wasp exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Guy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very polite and made us feel safe knowing everything being taken care of.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Jiwook6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Brandon arrived on time and conducted a thorough inspection of the outside of our house. He was very polite and very professional. He knew about some of the issues during the previous inspection and address them during this time. Overall, he was very reliable.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
SrikanthLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
They are very proactive and responsive.
Ant exterminationCockroach exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Grant2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Always on time and great communication.
Ant exterminationBee exterminationCockroach extermination
GavynRaul6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Great!
Spider exterminationTermite inspection
KenLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
He did an amazing job and was very thorough.
Ant exterminationBee exterminationCockroach extermination+ Responsiveness+ Punctuality+ Quality
JoelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Fernando the technician came to my place after making an appointment. Very thorough, took his time to explain everything he saw and what he was applying. Was really happy with his service. Will be using them in the future for sure.
Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Kendra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Rating only, no written review.
Ant exterminationHornet & wasp exterminationRodent extermination
Nisha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationFlea & mite extermination
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationFlea & mite exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
TonyLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Ant exterminationBee exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Chris5 years ago★★★★★
Rating only, no written review.
Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Quality+ Professionalism
Frank6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Termite inspection+ Professionalism
Abhilash1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★
Rating only, no written review.
Bee exterminationFlea & mite exterminationHornet & wasp extermination
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationBed bug exterminationBee extermination+ Professionalism
Tiffany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Bee exterminationCockroach exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★
Rating only, no written review.
Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Price
$128+30% vs typical ant exterminators
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 18%Reasonable 74%Overpriced 3%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 1320 | $56–$116 |
| Spider extermination | 1311 | $63–$151 |
| Rodent extermination | 1251 | $76–$282 |
| Ant extermination | 1244 | $71–$187 |
| Hornet & wasp extermination | 831 | $58–$282 |
| Bug & insect extermination | 541 | $61–$119 |
| Home inspection | 418 | $63–$176 |
| Mosquito extermination | 369 | $76–$144 |
