Analyzing 8,053,1138.1M ReviewsFor 22,83722.8K Experts

Polaris Pest Control

Pest control service · El Paso, TX · reviewed since 2026

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#134 of 240 wildlife removal servicesPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 1,087 Google reviews · 12 photos
93%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$68typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (915) 229-2612Request a call backWebsite ↗

Polaris Pest Control at a glance

Polaris Pest Control holds a 4.9 rating from 1087 reviews, with the owner responding to 98% of feedback. Customers frequently praise technicians for being polite, efficient, and thorough during interior and exterior spraying, termite inspections, and mosquito treatments. Recurring themes include clear communication, professional conduct, and safe application methods. However, some low-star reviews cite issues with incomplete services, billing disputes, and difficulties when attempting to cancel contracts.

  • Google rating: 4.9 out of 5 from 1,087 reviews (93% five-star).
  • Reviews on this page: 1,087 Google reviews (667 with written comments, 2 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 31, 2026.
  • Service: Wildlife serving El Paso, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other wildlife removal services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

Satisfaction88Reliability90Craft & service–Value100Momentum100Replies to reviews92Satisfaction: 88 (median 93)Reliability: 90 (median 90)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 92 (median 90)
Polaris Pest ControlWildlife Removal Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Polaris Pest Control: 88/100 on this factor. Category median: 93.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Polaris Pest Control: 90/100 on this factor. Category median: 90.A
90
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Polaris Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Polaris Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Polaris Pest Control: 92/100 on this factor. Category median: 90.A
92

Bar = this company · dark tick = category median.

Star ratings

1,087 Google reviews we collected

  • 5 stars1,01593%
  • 4 stars474%
  • 3 stars81%
  • 2 stars20%
  • 1 star151%

Praise vs complaints

Phrases our text analysis found in 667 written reviews

  • Praise1,03499%
  • Complaints131%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price25137%
  • Reasonable36654%
  • Overpriced142%
  • Not sure487%
$68-36% vs typical wildlife removal services

Middle half of what 557 customers paid ($50–$101) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude40439%
  • Quality & results26325%
  • Speed & response16716%
  • Communication10910%
  • Would recommend666%
  • Price & value232%
  • Honesty & trust151%

What customers talk about

We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Jonah was very personable and listened to what I needed.”
    “Very unprofessional.”
  • “Diego was thorough, responsive to my questions and requests and pleasant to interact with!”
    “…prayed outside and didn’t spray inside like I had asked…if that wasnt horrible on its own second when he arrived he said he’ll he spraying poison neve…”
  • “Johnny was amiable, communicative, well versed in his job, and very efficient.”
  • “Martin was courteous and explained everything that he was doing.”
  • “I’m very satisfied with his work and highly recommend him!”
  • “The cost was reasonable, and I HIGHLY RECOMMEND THEM.”
    “He came and asked about the quote only for snakes, did not spray the inside or outside of the house”
  • “I felt comfortable with the serviceman being in my house and treating my rooms - very honest.”
    “I immediately discontinued, salesperson lied and I lost trust.”

People customers mention

  • Madison 12 reviews
  • Jonah 8 reviews
  • Mike 8 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Polaris Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Betty2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Jonah was very personable and listened to what I needed. He was quick and efficient.

Paid $40–60Reasonable priceGeneral pest inspectionBug & insect extermination
Jose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Technician, Jonah, was very professional and polite. He explained everything thoroughly.

Paid $100–120Not sureGeneral pest inspection
JohnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

No contact very bad was here all day they didn't complete the service the back yard wasn't done Not happy

Paid $40–60Reasonable priceHome inspection
Felicia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Diego was thorough, responsive to my questions and requests and pleasant to interact with!

Paid $40–60Reasonable priceSpider exterminationBug & insect extermination
Arturo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Martin was courteous and explained everything that he was doing. It was a great experience with him. Awesome asset to your team!

Paid $40–60Reasonable priceRodent extermination
Rita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alexis did a great job spraying the outside, windows and garage. Great customer service.

Paid $40–60Reasonable priceSpider exterminationBug & insect exterminationAnt extermination

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination269$71–$144
General pest inspection199$63–$126
Ant extermination171$76–$246
Home inspection169$68–$161
Spider extermination131$58–$136
Hornet & wasp extermination117$81–$246
Cockroach extermination107$79–$196
Rodent extermination41$75–$323

Compare with

Photos

Customer reviews

4.9 ★★★★★ 1,087 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Cathy BunchLocal Guide · 149 reviewsTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very polite, efficient and professional.

  • Price assessment: Reasonable price
  • Price: $200+
  • Services: Service not listed
  • Pest type: Other
Response from the owner · 2 days ago

Thanks for the great review Cathy! We love having the opportunity to serve you. We’re so glad you’re happy with our service — thank you for choosing us! Your review made our day! Thanks for being part of our pest control family.

Quintena Sowders7 reviewsTotal number of Google reviews Quintena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It looks like he did a good job. The green herbicide looks pretty evenly spread. That is the only way I can determine how well it is done

Response from the owner · 3 days ago

Thanks for the great review Quintena! We love having the opportunity to serve you. We’re so glad you’re happy with our service — thank you for choosing us! Your review made our day! Thanks for being part of our pest control family.

Lucero Acosta5 reviewsTotal number of Google reviews Lucero has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike was great!

Response from the owner · 4 days ago

Thank you for your kind words and for choosing us for your pest control needs! We’re thrilled to know you had a great experience with Mike — thank you! Your satisfaction means the world to us. Thanks Lucero for the wonderful review!

Betty Patterson2 reviewsTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jonah was very personable and listened to what I needed. He was quick and efficient.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: General pest inspection, Bug & insect extermination
  • Pest type: Ants, Cockroaches, Spiders, Other
Response from the owner · 5 days ago

Thank you for your kind words and for choosing us for your pest control needs! We’re thrilled to know you had a great experience with Jonah — thank you! Your satisfaction means the world to us. Thanks Betty for the wonderful review!

Mirella GarciaLocal Guide · 21 reviewsTotal number of Google reviews Mirella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job

Response from the owner · 5 days ago

Thank you for the 5-star review Mirella! We’re proud to have earned your trust. We appreciate your review and your trust in our services — thank you! Thanks for your review! It’s great to know you’re happy with our service.

Paul Kottler8 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very personable and efficient.

  • Price assessment: Reasonable price
  • Pest type: Cockroaches, Spiders
Response from the owner · a week ago

Thanks for the great review Paul! We love having the opportunity to serve you. We’re so glad you’re happy with our service — thank you for choosing us! Your review made our day! Thanks for being part of our pest control family.

HAL CHAN6 reviewsTotal number of Google reviews HAL has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job keep our home pest free ! Thank you

Response from the owner · a month ago

Thanks for the great review Hal! We love having the opportunity to serve you. We’re so glad you’re happy with our service — thank you for choosing us! Your review made our day! Thanks for being part of our pest control family.

Jose Silva3 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Technician, Jonah, was very professional and polite. He explained everything thoroughly.

  • Price assessment: Not sure
  • Price: $100–120
  • Services: General pest inspection
  • Pest type: Ants, Cockroaches, Spiders
Response from the owner · a week ago

Thank you for your kind words and for choosing us for your pest control needs! We’re thrilled to know you had a great experience with Jonah — thank you! Your satisfaction means the world to us. Thanks Jose for the wonderful review!

John MacdonaldLocal Guide · 21 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

No contact very bad was here all day they didn't complete the service the back yard wasn't done Not happy

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Home inspection
Response from the owner · 5 months ago

Thank you for the 5-star review John! We’re proud to have earned your trust. We appreciate your review and your trust in our services — thank you! Thanks for your review! It’s great to know you’re happy with our service.

Felicia McIlhaney4 reviewsTotal number of Google reviews Felicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Diego was thorough, responsive to my questions and requests and pleasant to interact with!

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Spider extermination, Bug & insect extermination
  • Pest type: Cockroaches, Spiders
Response from the owner · a week ago

Thank you for your kind words and for choosing us for your pest control needs! We’re thrilled to know you had a great experience with Diego — thank you! Your satisfaction means the world to us. Thanks Felicia for the wonderful review!

Polaris Pest Control on Google Maps →

Business details