Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%92+6.5Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Polaris Pest Control

El Paso, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #134Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.9★ from 1,087 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Polaris Pest Control is better than 88% of wildlife removal services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Polaris Pest Control is better than 90% of wildlife removal services.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Polaris Pest Control is better than —% of wildlife removal services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Polaris Pest Control is better than 100% of wildlife removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Polaris Pest Control is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Polaris Pest Control is better than 92% of wildlife removal services.A
92

Reviews for your job

Customers hired Polaris Pest Control for 8 kinds of job.

Polaris Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.107
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$79–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Cockroach extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 137
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 107 Google reviews tagged “Cockroach extermination” · showing 20

Rosanna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Mike was very professional. Went above and beyond his work.

Paid $40–60Great priceHome inspectionSpider exterminationGeneral pest inspection
DALE6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mike with Polaris is a great employee of theirs, an all around great human being, and a true professional. I had an initial treatment for my mom’s home we are moving her into today. I also actively use Polaris for my own home and I Highly recommend services from them! If they let you ask for Mike, he is great!

Paid $80–100Great priceHornet & wasp exterminationSpider exterminationCockroach extermination
laura5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★

The technician spray a powder On a córner of my counter and the powder entered my utensil drawers. My concern is for the safety of using those utensils

Customer photo from laura's reviewCustomer photo from laura's reviewCustomer photo from laura's review
Paid $60–80Not sureCockroach extermination
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They were very, very courteous, friendly, knowledgeable, and on-time. Their truck and equipment was organized and clean. They did exactly what we had discussed and did not try to upsale me anything. I felt comfortable with the serviceman being in my house and treating my rooms - very honest. The cost was…

Paid $60–80Reasonable priceHome inspectionCockroach exterminationBug & insect extermination
Zachariah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Last time they were only able to do the outside but this time but we got the drains treated this time and it’s the best part in my opinion. Treat it at the source and get rid of the bugs!

Paid $60–80Great priceCockroach extermination
Patsy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Both Madison and her fiance were very professional. I would highly recommend Polaris pest control to friends and family.

Paid $40–60Reasonable priceHornet & wasp exterminationSpider exterminationMosquito extermination
Daniel8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience, professional, explained everything very well

Paid $80–100Reasonable priceHome inspectionCockroach exterminationBug & insect extermination
Betty3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience. Rhett came on time and treated the house efficiently.

Paid $40–60Reasonable priceCockroach exterminationBug & insect exterminationAnt extermination
Teresa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super nice and he got everything done quickly and neatly.

Great priceCockroach extermination
NayeliLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very professional, great customer service.

Great priceCockroach exterminationBug & insect extermination
FeebleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★

Jonathan came while I was at work but he took care of my requests. Honest and efficient, great combination. Thank you so much for your work.

Paid $40–60Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Savanna7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rhett was awesome, friendly and efficient. Thank you for a job well done.

Paid $40–60Great priceSpider exterminationCockroach exterminationBug & insect extermination
Eli1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

David did a comprehensive and thorough job. Thank you.

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationTermite inspection
Kathleen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Polaris Pest Control gives you reminders of upcoming service, give you a timeframe as to how many minutes they will arrive, ask if you’re having any issues and report when done with service if they noticed any areas of concern. Polite technicians. Jonathan was thorough and efficient! I highly recommend this company.

Paid $60–80Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Yaya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★

I’m Not sure how to feel about this. I received a message from the pest control staff/office at 10:49 Am that the serviceman would arrive in 30-45 minutes. However, 20 minutes, (approximately 11:15 Am), I received a text stating that my house had already been serviced. Nobody was home so I do question the type of…

Paid $80–100OverpricedSpider exterminationGeneral pest inspectionCockroach extermination
GodwinLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great experience and was very informative of the process from start

Paid $120–140Great priceHome inspectionHornet & wasp exterminationRodent extermination
AntonioLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Nice, knowledgeable, and thorough. I would highly recommend.

Paid $100–120Reasonable priceHome inspectionRodent exterminationSpider extermination
Alex11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mike and Rhett have great customer service! They answered all the questions my wife and I had. They’re both very personable! Rhett was quick and efficient, sprayed the windows and even poured a solution down our drains. I’m glad I left Orkin. Thank you Mike and Rhett. We appreciate you.

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspectionCockroach extermination
Norma6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Daniel technician did a wonderful job. He explained what he was spraying and what it was for. We have a big ant problem and they addressed it right away. Very cost effective. I am very pleased with their service and work with our hours. I highly recommend them

Paid $40–60Great priceHome inspectionTermite exterminationSpider extermination
Jose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very courteous and friendly service! Very good work for a great deal

Paid $40–60Great priceSpider exterminationCockroach exterminationAnt extermination

Show more cockroach extermination reviews (87 more) →

Price

$68-36% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 54%Overpriced 2%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination269$71–$144
General pest inspection199$63–$126
Ant extermination171$76–$246
Home inspection169$68–$161
Spider extermination131$58–$136
Hornet & wasp extermination117$81–$246
Cockroach extermination107$79–$196
Rodent extermination41$75–$323

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