iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%75+18.2Value 14%56+7.9Replies to reviews 7%36+2.5Craft & service penalty93−0.7Momentum penalty93−0.7Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#47 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★386 Google reviews · 23 photos
89%five-star reviews
4.72★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Pontchartrain Animal Hospital 4.8 out of 5 stars based on 386 reviews, with the owner responding to 55% of feedback. Customers frequently praise the staff's compassion, punctuality for emergencies, and clear communication during treatments such as diagnostics, vaccinations, and boarding. Recurring criticisms in lower-rated reviews include high pricing, billing discrepancies, and difficulties securing Saturday appointments.
Google rating: 4.8 out of 5 from 386 reviews (89% five-star).
Reviews on this page: 386 Google reviews (279 with written comments, 34 with photos).
Owner responses: the business replied to 55% of reviews.
Most recent review: October 23, 2026.
Service: Pet Boarding Facility serving Slidell, Louisiana.
Data from Google, last updated October 28, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
This companyPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pontchartrain Animal Hospital: 78/100 on this factor. Category median: 86.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pontchartrain Animal Hospital: 75/100 on this factor. Category median: 78.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Pontchartrain Animal Hospital: 93/100 on this factor. Category median: 96.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Pontchartrain Animal Hospital: 56/100 on this factor. Category median: 96.C
56
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pontchartrain Animal Hospital: 93/100 on this factor. Category median: 100.A
93
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pontchartrain Animal Hospital: 36/100 on this factor. Category median: 42.D
36
Bar = this company · dark tick = category median.
Star ratings
386 Google reviews we collected
4.8of 5
5 stars34589%
4 stars195%
3 stars51%
2 stars31%
1 star144%
Praise vs complaints
Phrases our text analysis found in 279 written reviews
93%praise
Praise32093%
Complaints257%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
90%fair
Great price1015%
Reasonable4671%
Overpriced69%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15946%
Would recommend4312%
Quality & results3811%
Speed & response3811%
Price & value278%
Communication216%
Honesty & trust196%
What customers talk about
We read 279 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone there is always so helpful and supportive.”
“Although I think it is not professional to charge your clients solely off what they chose on your app and not what is performed, they do.”
“I HIGHLY RECOMMEND this facility, so much so that I went back the next day to have my other fur baby checked out.”
“I don't recommend this place unless you have a big bank account!”
“They took me in last minute and did an awesome job with my pups.”
“It looks absolutely terrible, and to think they just sent him home.”
“I came in with an emergency and the team at Pontchartrain Animal Hospital made time immediately.”
“The prices were reasonable, and they were able to fit us in their busy schedule.”
“The office was dirty, they were misleading and overcharged me.”
“I love how very clear it is that the staff here absolutely love animals, and enjoy caring for them.”
“I feel comfortable and trust my Yorkiepoo in their treatment plans.”
“incredibly sweet staff… would not trust any other vet clinic to take care of my dog…I drive from Hammond to go to this clinic… I highly recommend!”
People customers mention
Kobe13 reviews
Smith8 reviews
Conner6 reviews
Connor6 reviews
Brown5 reviews
Vet5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Pontchartrain Animal Hospital for 2 kinds of job. Pick one to see what they paid and said.
KatherineLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
I moved to the Northshore after Katrina and I have taken my dogs here ever since then. I have always loved the staff and I know Taz loves them just as much if not more! They always take such great care of her! I couldn’t see me going anywhere else. Everyone there is always so helpful and supportive. We love all of…
Reasonable priceLarge animals
KathleenLocal Guide · 111 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Dr Reeb is always wonderful at this hospital.
She addressed all our needs with our sweet Bella's ear and skin issue last Monday.
We returned with Bella recently after her being lethargic and Dr Reeb diagnosed her properly after another vets office misdiagnosed Bella. We adore Dr. Reeb, she is wonderful and her…
Reasonable price
IMINI7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
My Ginger actually loves coming here , as the staff , the energy , the vibe is great . Very Compassionate care .
Reasonable priceLarge animals
Lindsay5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceeded my expectation in every way. These ladies are rock stars! From the bottom of my heart, Thank You!!!! 🙏🏼💓🙏🏼
Randy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Scheduled me same day, which was nice. Once there I realized the open schedule is due to no return customers. The office was dirty, they were misleading and overcharged me. Dishonest and disgusting.
OverpricedLarge animalsBirdsExotic animals
Mark3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I came in with an emergency and the team at Pontchartrain Animal Hospital made time immediately. I can't recommend them enough!
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Katherine GleasonLocal Guide · 13 reviewsiTotal number of Google reviews Katherine has written across all businesses on Google Maps, not just this one.
I moved to the Northshore after Katrina and I have taken my dogs here ever since then. I have always loved the staff and I know Taz loves them just as much if not more! They always take such great care of her! I couldn’t see me going anywhere else. Everyone there is always so helpful and supportive. We love all of the staff members and Taz Marie makes sure she makes her rounds to see all of them, even Joey the mascot & hea. Cat!
Price assessment: Reasonable price
Services: Large animals
Response from the owner · Edited 3 days ago
Hi, Katherine. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
KathleenLocal Guide · 111 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Dr Reeb is always wonderful at this hospital.
She addressed all our needs with our sweet Bella's ear and skin issue last Monday.
We returned with Bella recently after her being lethargic and Dr Reeb diagnosed her properly after another vets office misdiagnosed Bella. We adore Dr. Reeb, she is wonderful and her expertise is unmatched!
Thank you so much Dr Reeb
Price assessment: Reasonable price
Response from the owner · Edited 5 days ago
Hi, Kathleen. Thank you for taking the time to leave us a review, your feedback is so important to us!
IMINI7 reviewsiTotal number of Google reviews IMINI has written across all businesses on Google Maps, not just this one.
Scheduled me same day, which was nice. Once there I realized the open schedule is due to no return customers. The office was dirty, they were misleading and overcharged me. Dishonest and disgusting.
Price assessment: Overpriced
Services: Large animals, Birds, Exotic animals, Service not listed
Preston PageLocal Guide · 56 reviewsiTotal number of Google reviews Preston has written across all businesses on Google Maps, not just this one.
The staff here is fantastic. My baby went into cardiac arrest twice. Dr. Christine and her staff worked diligently to get her back. Two weeks later and she is still here and such a miracle. The staff here care for your pups as if they are your own. They show love as soon as you walk in the door. I highly recommend. I never felt more comfortable and I’m even more at ease relocating to Pontchartrain Animal hospital from our old vet in Marrero since we have relocated. If I could give 100 stars I would.
Price assessment: Great price
Response from the owner · Edited 4 months ago
Hi, Jeydah. Thank you for taking the time to share your experience with our community, we value your input and look forward to the opportunity to serve you again soon!
Guy Denney7 reviewsiTotal number of Google reviews Guy has written across all businesses on Google Maps, not just this one.
