Sandra BesozziLocal Guide · 14 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place.Very peaceful atmosphere and Beautiful
Pope's Landing Marine
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%66+41.9Reliability 28%73+20.6Replies to reviews 8%6+0.5Experts Score= 63Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 31 boat repair servicesPosition by Experts Score among all companies we track in this category. · better than 40%
4.6 ★★★★★ 77 Google reviews · 24 photos
74%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Sep 2026latest review
Pope's Landing Marine at a glance
Google reviewers rate the marina 4.6 out of 5 based on 77 reviews, frequently describing it as a peaceful, scenic spot with benches, picnic tables, and easy boat launching. Customers often praise the staff for being friendly and accommodating, noting that the facility is clean and well-maintained. However, one low-star review details a billing dispute regarding a winterization deposit that was cashed after the owner claimed no space was available. The owner has not replied to any customer reviews.
- Google rating: 4.6 out of 5 from 77 reviews (74% five-star).
- Reviews on this page: 77 Google reviews (40 with written comments, 3 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 14, 2026.
- Service: Boat Repair Service serving Lynn, Massachusetts.
Data from Google, last updated November 1, 2026.
Score profile vs other boat repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pope's Landing Marine: 66/100 on this factor. Category median: 74.B
66
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pope's Landing Marine: 73/100 on this factor. Category median: 65.B
73
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 80.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pope's Landing Marine: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pope's Landing Marine: 6/100 on this factor. Category median: 49.F
6
Bar = this company · dark tick = category median.
Star ratings
77 Google reviews we collected
- 5 stars5774%
- 4 stars1418%
- 3 stars45%
- 2 stars11%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
- Praise1694%
- Complaints16%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1165%
- Speed & response212%
- Quality & results16%
- Price & value16%
- Honesty & trust16%
- Would recommend16%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Awesome experience-friendly, accommodating staff who go the extra mile.”
“They are always accomodating and on time with their commitments.”
“And good place to launch your boat for a fee.”
“Tom Cargill is an honest guy who runs an immaculate facility and staff.”
“he has a customer for life here.”
People customers mention
- Danvers 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Marblehead6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Awesome experience-friendly, accommodating staff who go the extra mile. Tom really stands out! Thank you so much! Ozzie
AidanLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Loved launching the boat here plenty of parking and a fantastic view at the benches what a sight.
Frank2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Tom and his team are first rate. This is a full service marina, these guys go over and above to take care of you like family. They take great care of our boat. We love boating and appreciate Tom and his team for all they do.
stvlu733Local Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★
Lots of elderly people are sitting in their cars and feeding birds. Little activity here if you like to be humbly board and maybe take a nap next to the elders in your car while they watch.
donnaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Pope's Landing is so scenic, peaceful, and a great place to have coffee, lunch, or just to relax. I go there often, just to enjoy all these things!😎
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This is a special place forever in my heart-soul that I visit often; I appreciate the peacefulness and all it has to offer. Thank you Town of Danvers!
Photos
Customer reviews
4.6 ★★★★★ 77 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Marblehead Upholstery6 reviewsTotal number of Google reviews Marblehead has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwesome experience-friendly, accommodating staff who go the extra mile. Tom really stands out! Thank you so much! Ozzie
Paul PatrieLocal Guide · 249 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIts a great spot with picnic tables
Aidan CavalieriLocal Guide · 56 reviewsTotal number of Google reviews Aidan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLoved launching the boat here plenty of parking and a fantastic view at the benches what a sight.
Joanne Jadul6 reviewsTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was peaceful, clean & enjoyable.
Frank Smith2 reviewsTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTom and his team are first rate. This is a full service marina, these guys go over and above to take care of you like family. They take great care of our boat. We love boating and appreciate Tom and his team for all they do.
Holly BroadleyLocal Guide · 56 reviewsTotal number of Google reviews Holly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful
Debbie LitalienLocal Guide · 46 reviewsTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRelaxing place to sit on a nice day
Ken JonesLocal Guide · 238 reviewsTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery easy launch
stvlu733Local Guide · 53 reviewsTotal number of Google reviews stvlu733 has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLots of elderly people are sitting in their cars and feeding birds. Little activity here if you like to be humbly board and maybe take a nap next to the elders in your car while they watch.
Business details
- Address: 10 Harbor St, Danvers, MA 01923
- Phone: (978) 777-2423
- Website: popeslandingmarine.com
- Service area: Lynn, MA