iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 144 towing servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
5.0★★★★★20 Google reviews · 21 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the prompt arrival times and professional handling of vehicles in various breakdown situations, including long-distance transports and late-night emergencies. Reviewers note clear communication regarding estimated arrival times and reasonable pricing, with some drivers offering additional assistance like rides home. All twenty available reviews are five stars, and the business owner has not replied to any customer feedback.
Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
Reviews on this page: 20 Google reviews (20 with written comments, 1 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 3, 2026.
Service: Towing Service serving Tigard, Oregon.
Data from Google, last updated November 3, 2026.
Score profile vs other towing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
portland metro towing llcTowing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.portland metro towing llc: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.portland metro towing llc: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.portland metro towing llc: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars20100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
96%praise
Praise4496%
Complaints24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1328%
Quality & results817%
Speed & response817%
Would recommend715%
Honesty & trust49%
Communication37%
Price & value37%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent service, very professional and gentle with the tows and very good pricing.”
“I have no doubt that this tow company will get the job done and go the extra mile to ensure quality service.”
“He showed up quickly, was professional, and handled my vehicle with care.”
“I highly recommend Portland Metro Towing, especially if you get Rayane as your driver.”
“…an emergency; they truly turned a nightmare situation around, and I cannot recommend them highly enough for anyone in need of help on the road.…”
“I honestly would be recommending and using this company if I ever need towing.”
“He communicated clearly, was friendly, and took the time to do things right.”
“Reasonable on his price and honest.”
People customers mention
Rayane3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RReapers2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ryan was stellar. We had short notice to move two family vehicles, and they followed through where everyone else dropped the ball or wanted thousands of dollars for the job (300 miles). And when the storage place had some errors to deal with, ryan again came through like a superstar and helped save some important cars for me to pass down myself one day.
EEdmond5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My mom recently was on a trip to Portland from bend. Her car randomly died on her and Rayane towed it all the way back from government camp to Bend. Thank you for saving the day not many companies would tow that far!
CCarlos1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent service, very professional and gentle with the tows and very good pricing.
OOG5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Easiest towing experience. Really nice big truck. Moved my food cart like it was nothing. Much more business to come. Class towing !!!!!!
JJack1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Subaru had a breakdown on the I-84 on-ramp and Ryan was driving by and offered to pick us up and take us home. Really saved us a huge headache! Ryan is a really good dude I greatly appreciate his help and very grateful!! USE THIS COMPANY FOR ALL YOUR TOWING NEEDS!
CChristian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great experience with the tow truck driver. He showed up quickly, was professional, and handled my vehicle with care. Made a stressful situation a lot easier, really appreciate the help.
Ryan was stellar. We had short notice to move two family vehicles, and they followed through where everyone else dropped the ball or wanted thousands of dollars for the job (300 miles). And when the storage place had some errors to deal with, ryan again came through like a superstar and helped save some important cars for me to pass down myself one day.
E
Edmond Sarkisyan5 reviewsiTotal number of Google reviews Edmond has written across all businesses on Google Maps, not just this one.
My mom recently was on a trip to Portland from bend. Her car randomly died on her and Rayane towed it all the way back from government camp to Bend. Thank you for saving the day not many companies would tow that far!
C
Carlos Soreque1 reviewiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
Subaru had a breakdown on the I-84 on-ramp and Ryan was driving by and offered to pick us up and take us home. Really saved us a huge headache! Ryan is a really good dude I greatly appreciate his help and very grateful!! USE THIS COMPANY FOR ALL YOUR TOWING NEEDS!
C
Christian Garcia2 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Great experience with the tow truck driver. He showed up quickly, was professional, and handled my vehicle with care. Made a stressful situation a lot easier, really appreciate the help.
Z
Zafer Almomani7 reviewsiTotal number of Google reviews Zafer has written across all businesses on Google Maps, not just this one.
The driver Rayen, knows customer service. He communicated clearly, was friendly, and took the time to do things right. I lived close by from where we I got stranded and he was able to go give me a ride home. I have no doubt that this tow company will get the job done and go the extra mile to ensure quality service.
L
L Butt1 reviewiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
