Carpet cleaning service · Wentzville, MO · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 40 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★638 Google reviews · 23 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$353typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Precise Carpet Cleaning 5 out of 5 based on 638 reviews, noting the owner responds to all feedback. Customers frequently praise the punctuality, professionalism, and thoroughness of the staff during carpet, rug, and upholstery cleaning services. Reviewers also highlight the quick drying times and effective stain removal. One low-star review mentions a technician returning to the home to search for a lost cash payment, though the reviewer still acknowledged the prompt and on-time service.
Google rating: 5.0 out of 5 from 638 reviews (98% five-star).
Reviews on this page: 638 Google reviews (498 with written comments, 27 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Precise Carpet CleaningRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precise Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precise Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Precise Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precise Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precise Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precise Carpet Cleaning: 100/100 on this factor. Category median: 74.A
100
Bar = this company · dark tick = category median.
Star ratings
638 Google reviews we collected
5.0of 5
5 stars62598%
4 stars112%
3 stars10%
2 stars10%
1 star00%
Praise vs complaints
Phrases our text analysis found in 498 written reviews
99%praise
Praise99399%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2722%
Reasonable9173%
Overpriced22%
Not sure54%
$353+56% vs typical rug cleaning
Middle half of what 110 customers paid ($233–$490) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results27728%
Staff & attitude27728%
Speed & response18919%
Would recommend13313%
Communication596%
Price & value454%
Honesty & trust212%
What customers talk about
We read 498 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sam was prompt, polite, and did a thorough job on cleaning our couch and loveseat.”
“Bret and Josh were so friendly and knowledgeable and even gave me a recommendation for a company that can help me with my water damaged ceiling.”
“Sam, at Precise Carpet Cleaning, was absolutely wonderful… on time, knowledge, personable, thorough, and efficient.”
“I love this company, they are always on time, always nice and do a fantastic job cleaning my furniture and carpets.”
“He took the delay in stride and then proceeded to do an excellent job on our floors.”
“Would definitely recommend Sam and Precise carpet cleaning.”
“Easy to work with, kind, professional, efficient and do an exceptional job!”
“Precise did a fantastic job for a reasonable price.”
“Very knowledgeable and honest about my needs for a second area rug.”
People customers mention
Sam12 reviews
Brett11 reviews
Ricky10 reviews
Josh10 reviews
Bret10 reviews
Rich8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precise Carpet Cleaning for 6 kinds of job. Pick one to see what they paid and said.
DDonna14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Sam was prompt, polite, and did a thorough job on cleaning our couch and loveseat. Would definitely recommend Sam and Precise carpet cleaning.
Paid $250–300Reasonable priceUpholstery cleaning
VValerie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I love this company, they are always on time, always nice and do a fantastic job cleaning my furniture and carpets.
AaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ricky and his crew did an amazing job cleaning 5 spaces for us. They were in and out in no time.
This my 2nd time using Precise Carpet Cleaning and I intend to use them again on my next project.
LLaurie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Arrived earlier than scheduled that was a positive for me. Very personable and professional technicians. Also gave good advise to dry quickly
Paid $150–200Not sureCarpet steam cleaning
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Had my screened-in porch carpet steam cleaned and stains removed. excellent job. Very happy.
KKrista7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I dropped a lava lamp in my son's room, leaving an impossible (and red) waxy residue. Bret, with Precise Carpet Cleaning, had it removed and looking brand new in under an hour. So incredibly thankful and cannot recommend enough!
Excellent results! Sam, at Precise Carpet Cleaning, was absolutely wonderful… on time, knowledge, personable, thorough, and efficient. My carpets and rugs look new again, and i appreciate they won’t take forever to dry! I highly recommend.
Price assessment: Reasonable price
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 2 months ago
Thank you very much for your business and review. We appreciate it. Let us know if you need anything else.
D
Donna Rugo14 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I used Precise Carpet Cleaning to have a synthetic area rug I purchased from Home Depot about 10 years ago cleaned. I had never cleaned it beyond vacuuming so I paid a little extra to have it cleaned at their location. When dropping off the rug, I was assisted with removing it from my car. The cleaning and drying process took about one week. It looks great! Precise did a fantastic job for a reasonable price.
Response from the owner · 2 weeks ago
Thank you very much for your business and review. We appreciate it. Let us know if you need anything else.
L
Linda Ellis1 reviewiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Ricky and his crew did an amazing job cleaning 5 spaces for us. They were in and out in no time.
This my 2nd time using Precise Carpet Cleaning and I intend to use them again on my next project.
Price assessment: Reasonable price
Price: $350–400
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · 3 weeks ago
Thank you very much for your business and review. We appreciate it. Let us know if you need anything else.
L
Laurie Ambo6 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
I dropped a lava lamp in my son's room, leaving an impossible (and red) waxy residue. Bret, with Precise Carpet Cleaning, had it removed and looking brand new in under an hour. So incredibly thankful and cannot recommend enough!
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Thank you very much for your business and review. We appreciate it. Let us know if you need anything else.
J
Johnny BLocal Guide · 60 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
