Auto repair shop · Chico, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%48+3.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 50 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
4.9★★★★★181 Google reviews · 10 photos
95%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers at Precision Auto Repair frequently cite fair pricing, thorough vehicle inspections, and clear communication regarding repair options and costs. The shop handles various services including electrical diagnostics, maintenance, and towing assistance, often accommodating out-of-town customers and older vehicles. While most reviews highlight efficient scheduling and honest recommendations, a few lower-rated comments mention extended repair durations for complex issues or concerns about the use of broken parts without explicit notification.
Google rating: 4.9 out of 5 from 181 reviews (95% five-star).
Reviews on this page: 180 Google reviews (141 with written comments, 3 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: October 24, 2026.
Service: Oil Change Service serving Chico, California.
Data from Google, last updated October 25, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Precision Auto RepairOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Precision Auto Repair: 93/100 on this factor. Category median: 84.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Precision Auto Repair: 95/100 on this factor. Category median: 76.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Precision Auto Repair: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Precision Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Precision Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Precision Auto Repair: 48/100 on this factor. Category median: 59.C
48
Bar = this company · dark tick = category median.
Star ratings
180 Google reviews we collected
4.9of 5
5 stars17195%
4 stars53%
3 stars21%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
99%praise
Praise26299%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1267%
Reasonable528%
Overpriced00%
Not sure16%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5722%
Quality & results4517%
Honesty & trust4115%
Price & value3915%
Would recommend3614%
Speed & response3112%
Communication166%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Trevor was incredibly helpful and transparent throughout the entire process.”
“Their charges for work done have always been fair and they are very thorough in inspecting and presenting the condition of the entire vehicle.”
“I was told all signs led to this part fixing the problem so I paid for it to be ordered/installed: This part didn't solve the issue.”
“Because I believe them to be honest and competent, I highly recommend Precision Auto.”
“) They're price was extremely reasonable and they were very professional.”
“Once at the shop, they got the job done quickly and efficiently, I would definitely recommend going to this shop.”
“Very responsive, attentive and get you in and out as efficiently as they can.”
“Everything was explained to me in detail about what was wrong with my car and the repairs they were going to do to my car.”
People customers mention
Trevor11 reviews
John7 reviews
Tavi3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Precision Auto Repair for 8 kinds of job. Pick one to see what they paid and said.
S.7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Precision Auto has been servicing my vehicles for over five years. I have been very satisfied with their work and ease of scheduling a time to bring in the vehicle in. Their charges for work done have always been fair and they are very thorough in inspecting and presenting the condition of the entire vehicle.…
Ethan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’m about 3 hours away and was looking at purchasing a truck in the area, so I wanted to have it inspected before making the trip. Trevor was incredibly helpful and transparent throughout the entire process. He gave me a clear rundown of the good, as well as the things I should be aware of moving forward.
I really…
Alex4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had the best experience with Precision Auto! From customer service to the actual car service, everything was smooth. Their communication was great throughout. I highly recommend this company!
Great priceBrakesAuto brake replacement
Glenda8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
These guys are great. They do what they promise, make recommendations for other specialties as necessary, and charge exactly what they bid. I went there because their tv ad sounded as tho they treated all people (in my case a senior woman) with respect and they do. I highly recommend recommend!
Stodanko5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Fixed an electrical gremlin that was plaguing me for over a year. Took them less than an hour to diagnose and fix. Looks like I have a good new mechanic for all my vehicles.
Great priceTransmissionElectricalAuto engine diagnostic
VizLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My car broke down on 99. They made it very easy to get my car to them and helped me with local towing and went out of their way to help with the warranty. (Im from out of town.) They're price was extremely reasonable and they were very professional. Absolutely recommend their service.
Precision Auto has been servicing my vehicles for over five years. I have been very satisfied with their work and ease of scheduling a time to bring in the vehicle in. Their charges for work done have always been fair and they are very thorough in inspecting and presenting the condition of the entire vehicle. Because I believe them to be honest and competent, I highly recommend Precision Auto.
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto A/C recharge, Electrical, Vehicle Inspection, Auto A/C replacement, Brakes, A/C installation & repair, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change
Efrain Casas3 reviewsiTotal number of Google reviews Efrain has written across all businesses on Google Maps, not just this one.
I’m about 3 hours away and was looking at purchasing a truck in the area, so I wanted to have it inspected before making the trip. Trevor was incredibly helpful and transparent throughout the entire process. He gave me a clear rundown of the good, as well as the things I should be aware of moving forward.
I really appreciated his honesty and thoroughness, especially since I couldn’t be there in person. If I lived in the area, I would absolutely use them for any future repairs or maintenance. Highly recommend!
Response from the owner · 3 days ago
We really appreciate this review. A pre-purchase inspection for someone we can’t meet face to face comes down to trust, so we make sure the rundown is clear, honest, and complete, good and bad. Trevor will be thrilled to hear it landed that way. Thank you for the recommendation, and if you’re ever up our way, we’d be glad to meet you in person!
Alex Rossington4 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
I had the best experience with Precision Auto! From customer service to the actual car service, everything was smooth. Their communication was great throughout. I highly recommend this company!
Price assessment: Great price
Services: Brakes, Auto brake replacement
Response from the owner · 3 days ago
We really appreciate this review! Our whole team works to make the experience easy, from the first phone call to the finished repair, and clear communication is a big part of that. Thank you for trusting us with your vehicle. We’ll be here whenever you need us, and we’d be glad to help anyone you send our way.
Glenda Purdy8 reviewsiTotal number of Google reviews Glenda has written across all businesses on Google Maps, not just this one.
These guys are great. They do what they promise, make recommendations for other specialties as necessary, and charge exactly what they bid. I went there because their tv ad sounded as tho they treated all people (in my case a senior woman) with respect and they do. I highly recommend recommend!
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Brakes, Vehicle safety inspection, Auto maintenance
Response from the owner · 3 days ago
Thank you so much for the kind words! Treating every customer with respect is the whole idea behind how we run the shop, so it means a lot to hear that came through, especially from someone who found us through our ad. We’re glad we could keep you informed about the other maintenance items, and we appreciate you trusting us with your car.
Stodanko5 reviewsiTotal number of Google reviews Stodanko has written across all businesses on Google Maps, not just this one.
Fixed an electrical gremlin that was plaguing me for over a year. Took them less than an hour to diagnose and fix. Looks like I have a good new mechanic for all my vehicles.
Price assessment: Great price
Services: Transmission, Electrical, Auto engine diagnostic, Service not listed
Response from the owner · 3 months ago
Thank you! Electrical issues can definitely be some of the trickiest to track down, so we’re glad we could finally put that gremlin to rest. We really appreciate your trust and are honored to be your new go-to shop. Looking forward to taking care of all your vehicles!
Viz AnyaLocal Guide · 13 reviewsiTotal number of Google reviews Viz has written across all businesses on Google Maps, not just this one.
My car broke down on 99. They made it very easy to get my car to them and helped me with local towing and went out of their way to help with the warranty. (Im from out of town.) They're price was extremely reasonable and they were very professional. Absolutely recommend their service.
Response from the owner · 3 months ago
Thank you so much for the kind words! We know breaking down away from home can be incredibly stressful, so we’re glad we could make the process a little easier—from helping with the tow to assisting with your warranty. It was our pleasure to get you back on the road. We truly appreciate the recommendation and are glad you found us. Safe travels!
Josephine Kelly1 reviewiTotal number of Google reviews Josephine has written across all businesses on Google Maps, not just this one.
Good people working here, they always treat me and my vehicle well. And to the gals- these are the only mechanics in Chico that haven’t tried to get one over on me! 10/10
Response from the owner · 4 months ago
Thank you so much for this review! That honestly means a lot to us. We believe everyone deserves to feel respected, informed, and taken care of—no pressure, no games. Glad we’ve been able to earn your trust and keep your vehicle treated right. We truly appreciate the 10/10 and support!
—Jon and the Precision crew
Mollie Openshaw2 reviewsiTotal number of Google reviews Mollie has written across all businesses on Google Maps, not just this one.
Wow, what can I say about these guys? If you don’t already know, this is the place to go to have your vehicle repaired or even if it’s just for general maintenance. Their kindness and expertise is second to none. Thanks guys!! You’re NUMBER ONE !!
Price assessment: Great price
Services: Vehicle Inspection
Response from the owner · 4 months ago
Wow—thank you!! Reviews like this are why we love doing what we do. We work hard to make sure every customer feels taken care of, whether it’s a major repair or routine maintenance. Really appreciate the support and the “NUMBER ONE” status 😄 We’ve got your back anytime!
—Jon and the Precision crew
Don Daniels2 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Excellent customer service!! They always go above and beyond. I won't bring my vehicles anywhere else.
Price assessment: Great price
Services: General repairs & maintenance
Response from the owner · 4 months ago
hank you so much! Going above and beyond is exactly what we aim for, and it means a lot to hear you trust us enough to keep coming back. We truly appreciate the loyalty and support!
—Jon and the Precision crew
